We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Hugh Multiple locations for an employeeClosed   Amelia   Updated May 8, 2020 at 7:23pm   6 Most recent comment from Aleksandar Vuković:Thanks for your feedback YoannOur development team will be working on implementing this in the future.When exactly it will be released I cannot say, but we're going through ideas about how to do ... Mateusz Question about functionality.Closed   Amelia   Updated May 8, 2020 at 6:23pm   2 Most recent comment from [deleted]:Hello Mateusz, No, unfortunately, that isn't possible in Amelia with its current built-in features. All online payments - PayPal, Stripe and WooCommerce can only be available in the booking pro ... Enzo Service Description Max character count?Closed   Amelia   Updated May 8, 2020 at 5:42pm   4 Most recent comment from [deleted]:You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  lopezhosting AppointmentsClosed   Amelia   Updated May 8, 2020 at 1:19pm   2 Most recent comment from [deleted]:Hello lopezhosting, Thank you for your purchase. The available time slots for the service are set by setting up employees' work hours. So, their work hours are set on a weekly basis. There isn ... Amit customization of day, date and timeClosed   Amelia   Updated May 8, 2020 at 1:09pm   4 Most recent comment from Aleksandar Vuković:Yeah, Amit, that's it.It looks quite well as far as I can see. Leroy Not letting people man an appointmentClosed   Amelia   Updated May 8, 2020 at 12:14pm   4 Most recent comment from Aleksandar Vuković:Hello LeroyThank you for your purchase.I'm sure there's something not configured correctly, since the plugin works just fine.Please check what time zone your WordPress General setting says, ... Adam Davis More than one employee at one meeting?Closed   Amelia   Updated May 8, 2020 at 11:01am   2 Most recent comment from [deleted]:Hello Adam Davis,Thank you for your purchase. Unfortunately, it isn't possible to add two or more employees to one meeting in Amelia with its current built-in features. The only work-around is ... Briony Cullin Event bookings not showing up in AmeliaClosed   Amelia   Updated May 8, 2020 at 10:55am   7 Most recent comment from Aleksandar Vuković:Hi again BrionyThank you for the credentials.However, I see WooCommerce hasn't been enabled as a payment option in Amelia:Also, I don't see the "Appointment" product in WooCommerce, which ... Daniel Sissons One Employee in multiple locationsClosed   Amelia   Updated May 8, 2020 at 10:43am   2 Most recent comment from [deleted]:Hello Dan, Thank you for your purchase.  There is a possibility to set the employees to work on different locations at different times. You choose one default location in the Details tab for that e ... Bruce Alfred Employee User SetupClosed   Amelia   Updated May 8, 2020 at 10:28am   2 Most recent comment from [deleted]:Hello Bruce, Thank you for your purchase. The reason why you can't find yourself is because you have an admin user role, employees in Amelia can be connected to the Amelia Employee user role on ... Marcha Hide choosing employeeClosed   Amelia   Updated May 8, 2020 at 6:04am   2 Most recent comment from Aleksandar Vuković:Hello MarchaThank you for your purchase.Yes, that can be done with some custom CSS.Can you please provide me the URL to the page where the booking form is, and I'll gladly provide the code? Yoann Next available slotClosed   Amelia   Updated May 7, 2020 at 4:18pm   4 Most recent comment from [deleted]:You are welcome, Yoann. I will add it to our feature requests list so it can be considered for implementation in the future. If you have any other questions or issues feel free to open a new ticket ... mykill73 PayPal not loading. Spinning Hour GlassClosed   Amelia   Updated May 7, 2020 at 3:52pm   7 Most recent comment from [deleted]:Hello Mike P., Glad to see that the issue is gone. If you need to use both plugins try adding the code I sent in the previous answer. You are welcome. If you have any other questions or concerns f ... SYS support Integrating with AmeliaClosed   Amelia   Updated May 7, 2020 at 3:23pm   2 Most recent comment from [deleted]:Hello Maarten Ligthart , Amelia uses admin-ajax calls for creating anything in the plugin, so you can only try to use these admin-ajax calls to achieve what you want.  /wp-admin/admin-ajax.php?act ... Lena Error paypalClosed   Amelia   Updated May 7, 2020 at 2:51pm   2 Most recent comment from [deleted]:Hello Lena, Thank you for your purchase. With PayPal and Amelia there are only two possible mistakes that customers can make. First one is to use Live credentials when Sandbox mode is enabled, and ...