We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gustavo Ferreira multi-attendees on the same timeClosed   Amelia   Updated May 7, 2020 at 1:56pm   6 Most recent comment from [deleted]:Great, glad to see that solved the issue. You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Nik20 Amelia ErrorClosed   Amelia   Updated May 7, 2020 at 1:43pm   2 Most recent comment from Aleksandar Vuković:Hello Nik20Can you please enable this slider in Amelia settings/Appointment settings?It should be hidden after that. Michael Cowdroy Relate customers to one anotherClosed   Amelia   Updated May 7, 2020 at 1:28pm   2 Most recent comment from [deleted]:Hello Michael, Unfortunately, there isn't such option in Amelia. I see this is a similar ticket to the one you opened couple of days ago, and like I explained there you can only set the email f ... Jamiel Ahmad short-code to see in website with elementor?Closed   Amelia   Updated May 7, 2020 at 12:34pm   7 Most recent comment from [deleted]:Hello Jamiel Ahmad, You will find a list of all shortcodes in our FAQ section, so you can choose the one that suits your business needs best. There isn't a calendar with listed services/events ... Amit time slots not getting populatedClosed   Amelia   Updated May 7, 2020 at 12:12pm   4 Most recent comment from Aleksandar Vuković:Hi AmitPlease check Appointment settings in Amelia Settings:If the first slider is disabled, your front-end customers won't be able to book appointment with Pending status above the maximum capac ... Amit Update FeatureClosed   Amelia   Updated May 7, 2020 at 12:04pm   4 Most recent comment from [deleted]:Hello Amit, No, there isn't a possibility of sending the link for Zoom in Amelia if you change that appointment to Zoom, you would need to manually send the link to the customers that booked th ... Roi Azarya clone multisite subdirectoryClosed   Amelia   Updated May 7, 2020 at 11:52am   4 Most recent comment from [deleted]:Hello Roi, Glad to see you managed to find a solution to the issue that you had. Thank you for letting us know. If you have any other questions or issues feel free to open a new ticket and we will ... Mike Mu re: meeting confirmation/address ingoClosed   Amelia   Updated May 7, 2020 at 11:51am   6 Most recent comment from [deleted]:Hello Heinz, Thank you for the Zoom news. We are aware of it from recently, and I forwarded this to our development team so they can check if and what can be done from our side to adapt to these chan ... Amit alignmentClosed   Amelia   Updated May 7, 2020 at 11:49am   2 Most recent comment from Aleksandar Vuković:Hi again Amit.I'm sorry, but the stripe shouldn't even be there:I suppose this is being added by your theme, or some other plugin on your website. Can you share the page where the booking f ... Amit change in text: Matter for upcoming updatesClosed   Amelia   Updated May 7, 2020 at 11:47am   2 Most recent comment from Aleksandar Vuković:Hello AmitI am not sure what this ticket is about.If you need to change the Pending Appointment email template, please feel free to do so.Your customers have the option to add the booking to their cal ... Amit ALIGNMENT OF TIME SLOTSClosed   Amelia   Updated May 7, 2020 at 8:14am   4 Most recent comment from [deleted]:Hello Amit, Great, glad to see the issue is gone!You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Michael Cowdroy Zoom accountsClosed   Amelia   Updated May 7, 2020 at 6:22am   4 Most recent comment from Aleksandar Vuković:Hi HeinzThank you for your insight.Unfortunately, that is not possible at the moment, and I don't believe it will be any time soon. The one account is used to integrate Amelia with Zoom, just li ... Koray Kip GDPR Comliant formClosed   Amelia   Updated May 6, 2020 at 5:12pm   2 Most recent comment from [deleted]:Hello Koray Kip, You can create custom fields for that purpose to Amelia's services. The only custom field that supports HTML at the moment is the Text content custom field, so you would need ... Bianca Flood zoom linkClosed   Amelia   Updated May 6, 2020 at 4:37pm   2 Most recent comment from [deleted]:Hello Bianca, We are aware of this from recently. Sorry for any inconvenience that have caused. This issue is forwarded to the development team so it will fixed for the next update of Amelia. If yo ... Hafa10 Change stylesClosed   Amelia   Updated May 6, 2020 at 2:04pm   4 Most recent comment from [deleted]:You are welcome. Glad to see you have managed to find the CSS that you need. Thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gla ...