We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rosemarie Customer booking pageClosed   Amelia   Updated April 21, 2020 at 8:48am   2 Most recent comment from [deleted]:Hello Rosemarie, Apologies for replying late, we had couple of non-working days, Friday - Monday, due to a holiday. I visited your website, and I can provide information in the booking process no ... Mark Hullin Membership PLuginClosed   Amelia   Updated April 21, 2020 at 8:47am   4 Most recent comment from Aleksandar Vuković:Good news, MarkThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jrm57 Ipad displayClosed   Amelia   Updated April 21, 2020 at 8:23am   4 Most recent comment from Aleksandar Vuković:Good news, JeremyThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. David Wajsbort ExportClosed   Amelia   Updated April 21, 2020 at 6:18am   2 Most recent comment from Aleksandar Vuković:Hello DavidThank you for your purchase.I am sorry to disappoint you, but unfortunately importing and exporting employees and locations is not possible at the moment. Our developers will be looking in ... Amol PayPal PaymentClosed   Amelia   Updated April 20, 2020 at 11:36am   4 Most recent comment from Aleksandar Vuković:Hi again AmolUnfortunately, you can't.If you're using PayPal as a method of payment, your customers need to log into their accounts to make a payment.For card payments, you can use Stripe. I ... Jomari Henry Bondoc Max limit appointmentClosed   Amelia   Updated April 18, 2020 at 2:03pm   10 Most recent comment from Aleksandar Vuković:Good news, JomariThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Liam Skip Cart --> CheckoutClosed   Amelia   Updated April 16, 2020 at 4:00pm   2 Most recent comment from [deleted]:Hello Liam, In the latest release of Amelia the developers added this as an option in the code (to proceed to checkout or the cart page, as you wish). So, now you just need to change this in you data ... Kal Form redirection Issue after successful booking of an appointmentClosed   Amelia   Updated April 16, 2020 at 2:48pm   2 Most recent comment from Aleksandar Vuković:Hello KalYes you can use hooks like beforeConfirmedBooking that will be triggered when your customers confirm booking. You can set that redirect URL that you need like on this script(we use https:// ... Daniel Rose Coupons are Case SensitiveClosed   Amelia   Updated April 16, 2020 at 2:13pm   4 Most recent comment from [deleted]:You are welcome, Dan. Thank you for clarifying that, I will add your suggestion as a feature request to our list so it can be considered for implementation in the future. If you have any other quest ... hiimmike Zoom placeholders not workingClosed   Amelia   Updated April 16, 2020 at 1:46pm   2 Most recent comment from Aleksandar Vuković:Hello hiimmikeThe placeholder has been tested, and is working in all instances.If it's not working please check if you linked your employee to the zoom account, and if the service / settings / in ... TJ Plugin Faulty on WordpressClosed   Amelia   Updated April 16, 2020 at 12:19pm   2 Most recent comment from Aleksandar Vuković:Hello TJI see this is a duplicate ticket, and you've already requested a refund.Sorry to hear that. I hope you'll be coming back to Amelia later, when you have more time. I'm sure this ... gabreu appointment time scheduled missing 2hClosed   Amelia   Updated April 16, 2020 at 10:09am   6 Most recent comment from Aleksandar Vuković:Hello GiselaUnfortunately, there's no other way other than splitting employee's working hours into 30 time slots.So, for example, if your employee works 8 hours, you can create a service th ... Axel Upgrade purchaseClosed   Amelia   Updated April 16, 2020 at 9:10am   8 Most recent comment from [deleted]:Hello Axel, You can always download the latest version of Amelia in our store where you can login with the credentials you received in the email from TMS when you purchased Amelia, together with the ... Glenton Samuels WordPress Multisite support for Google CalendarClosed   Amelia   Updated April 16, 2020 at 6:33am   2 Most recent comment from Aleksandar Vuković:Hello GlentonThank you for your purchase.I'm sorry, but I don't think that's possible. Every sub-domain is basically considered a separate site, so you can choose whether you're g ... William LeTourneau Payment TypesClosed   Amelia   Updated April 15, 2020 at 12:54pm   2 Most recent comment from Aleksandar Vuković:Hello WilliamUnfortunately, at the moment we don't have a bulk purchase option. We're looking into adding that as a feature, but until then I can offer a work-around. You can create a servic ...