We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rick Heijster Zoom URL in reminder notificationClosed   Amelia   Updated April 30, 2020 at 11:56am   2 Most recent comment from Aleksandar Vuković:Hello RickYou're using the correct placeholder, but we have a bug with the scheduled notifications.For some reasons, placeholders aren't being read in them. The issue has been forwarded to o ... W Don't Show Any Employee OptionClosed   Amelia   Updated April 30, 2020 at 10:54am   8 Most recent comment from [deleted]:Hello W, I added this to our feature requests list so it can be considered for implementation in the future. If you have any other questions or concerns feel free to open a new ticket and we will gl ... Colin Anthony Google Calendar employee set-upClosed   Amelia   Updated April 30, 2020 at 10:11am   8 Most recent comment from [deleted]:Hello Colin, Great, glad to see the issue is gone!You are welcome, glad I could help and glad to see you like Amelia. If you have any other questions or concerns feel free to open a new ticket and w ... daryna Font setingsClosed   Amelia   Updated April 29, 2020 at 5:32pm   14 Most recent comment from [deleted]:You are welcomeThanks, have a great one as well! Leyla musleh WooCommerce and On siteClosed   Amelia   Updated April 29, 2020 at 5:14pm   4 Most recent comment from [deleted]:You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Briony Cullin Events - filter by employeeClosed   Amelia   Updated April 29, 2020 at 3:29pm   2 Most recent comment from [deleted]:Hello Briony Cullin. Thank you for your purchase. Unfortunately, it isn't possible to filter the events by employees. These are the possible shortcodes that you can use on your pages for Event ... Raphaël Marlec Display name of event attendees in frontendClosed   Amelia   Updated April 29, 2020 at 2:52pm   2 Most recent comment from [deleted]:Hello Raphaël Marlec, Unfortunately, it isn't possible to display the attendees that registered for the Event on the front-end in Amelia. I will add this as a feature request to our list so i ... 430designs TimezonesClosed   Amelia   Updated April 29, 2020 at 2:00pm   4 Most recent comment from Aleksandar Vuković:Hello 430designsThat's not time zone settings. That's just an option to show bookings in the time zone of your clients.For example, if you're located in UTC+0, and you have an appointme ... Javier Rico Martin NO FUNCIONA PLUGINClosed   Amelia   Updated April 29, 2020 at 1:53pm   2 Most recent comment from Aleksandar Vuković:Hello JavierThank you for your purchase, and sorry for the inconvenience.Can you please use English in the tickets, as none of us speak Spanish.I can't say what caused the issue until I take a l ... Alessandro Guerci Info calendar view on mobileClosed   Amelia   Updated April 29, 2020 at 1:03pm   2 Most recent comment from [deleted]:Hello Alessandro, We are not currently working on the calendar view/experience on mobile phones for Amelia, and we don't have that planned in the near future. We have a plan and will work on a ... Enzo Amelia not savingClosed   Amelia   Updated April 29, 2020 at 12:13pm   4 Most recent comment from [deleted]:Hello Z3NO, You are welcome. Glad to see the issues are gone! Thanks for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Jop Setup SMTP Email NotificationClosed   Amelia   Updated April 29, 2020 at 10:00am   2 Most recent comment from Aleksandar Vuković:Hello JopIt's as simple as this - if one SMTP settings work, all should work. And if they don't work, Amelia is not to blame, since it is proven that it works with another SMTP settings.Perh ... Ian Bowden Appointment cancels and reschedulesClosed   Amelia   Updated April 29, 2020 at 9:34am   4 Most recent comment from Aleksandar Vuković:Hi again IanWell, you can split your employee's working hours into periods. So when you go to Employees, and select an employee, go to his(hers) working hours and remove the working hours for one ... 430designs Front-end for employeesClosed   Amelia   Updated April 29, 2020 at 9:08am   4 Most recent comment from [deleted]:Unfortunately, that is not possible. But we are currently working on this feature, and it should be released soon.  martingembege Double booking on same locationClosed   Amelia   Updated April 29, 2020 at 7:08am   3 Most recent comment from Aleksandar Vuković:Hello martingembege, hello TristanThank you for your purchase.Unfortunately, at the moment there is no way to set a limit per location. Our developers are working on this, but I can't tell you ...