As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Christian Step 2 of booking not being initiatedClosed   Amelia   Updated May 18, 2020 at 2:21pm   2 Most recent comment from Miloš Jovanović:Hi Christian,Thank you for your purchase.Sorry for late response, we are not working on weekends.Can you please check in the Amelia settings General settings, and is there any URL in field Redirect ... Sérgio Pereira EmployeesClosed   Amelia   Updated May 18, 2020 at 2:06pm   9 Most recent comment from Miloš Jovanović:Hi Sérgio,Aleksandar is out of office so I will help you.Sorry for late response, we are not working on weekends.The refund request can take to 3 working days, so you should receive the refund.Best ... Marius Hide „Capacity“ in descriptionClosed   Amelia   Updated May 18, 2020 at 12:58pm   6 Most recent comment from [deleted]:You are welcome, HenrietteGlad to hear that!If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Connor Setting employee schedule past 24.00 hour period...Closed   Amelia   Updated May 18, 2020 at 12:38pm   2 Most recent comment from [deleted]:Hello Connor, Thank you for your purchase. In Amelia you can set the work hours to be from 00:00 till 24:00. There isn't a possibility to create work hours that will cover hours of two days, un ... Carsten Grünhage lizenzfreigabeClosed   Amelia   Updated May 18, 2020 at 12:05pm   2 Most recent comment from [deleted]:Hello Carsten Grünhage, Could you please write your tickets in English? Thank you! This one is not an issue, but we are afraid that sometimes something will be lost in the translation and we won� ... Jaylyn Brannon Zoom User won't populate in Event creationClosed   Amelia   Updated May 18, 2020 at 10:08am   2 Most recent comment from [deleted]:Hello Jaylyn Brannon,  Thank you for your purchase and apologies for replying late, we are not working on weekends.  Could you please tell me have you create Users in your Zoom account?  Click on ... Valeria encrypted?Closed   Amelia   Updated May 18, 2020 at 9:39am   2 Most recent comment from [deleted]:Hi Valeria,Thank you for the purchase.Customer name and the address is not encrypted, because it is saved in the database as plain text. If you are using https protocol, customer data can't be  ... Henk Bloemink URIClosed   Amelia   Updated May 18, 2020 at 9:06am   2 Most recent comment from [deleted]:Hi Henk Bloemink,Thank you for the purchase.You can change the Amelia URI in wp_options table. Search for amelia_settings in option_name column, and there you will see Amelia settings. This settings ... Daniel Sissons Multiple Service SelectionClosed   Amelia   Updated May 18, 2020 at 8:06am   2 Most recent comment from [deleted]:Hello Dan, Apologies for replying late, we are not working on weekends. Unfortunately, it isn't possible to book multiple services/appointments at once in Amelia with its current built-in fea ... Henriette Image on Congratulations PageClosed   Amelia   Updated May 17, 2020 at 6:25am   2 Most recent comment from Aleksandar Vuković:Hello HenrietteThank you for your purchase.Just create the .svg images that will be the same size as amelia-logo-symbol.svg and amelia-logo-horizontal.svg, name them exactly the same as these two ... Hannes Function / CustomizationClosed   Amelia   Updated May 16, 2020 at 9:09am   10 Most recent comment from [deleted]:Hello Hannes,Thank you.There was one table missing in your database, for some reason. We added it, so please check if everything works well now. Hillary Stevens Hiding the "Select an Employee" Option on Booking FormClosed   Amelia   Updated May 15, 2020 at 9:25pm   5 Most recent comment from Hillary Stevens:I think this worked, thanks! Aris Medina URL meetingsClosed   Amelia   Updated May 15, 2020 at 6:35pm   4 Most recent comment from [deleted]:Hello Aris, I see. Unfortunately, that isn't possible with the Amelia's current built-in features. But I will forward it to the development team so they can check out if it can be achieve ... Jan Riedel Manager can't delete attendeesClosed   Amelia   Updated May 15, 2020 at 6:31pm   2 Most recent comment from [deleted]:Hello Jan, No, that is not a bug. Amelia Manager doesn't have permissions to delete anything in Amelia, you can read about the user roles and their permissions here. There are some permissions ... Noria SOUMBOU shortcode note working with elementorClosed   Amelia   Updated May 15, 2020 at 5:10pm   2 Most recent comment from [deleted]:Hello Noria, Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and res ...