We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ryan Group Booking NamesClosed   Amelia   Updated May 13, 2020 at 8:34am   2 Most recent comment from Aleksandar Vuković:Hello RyanThank you for your purchase.Unfortunately, no.You can add one custom field where they can enter the details of people that will be coming along. So, if nobody will be accompanying the custom ... Michael Culham Default calendar viewClosed   Amelia   Updated May 13, 2020 at 8:29am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Our development team already rece ... Barry How to create a yoga class?Closed   Amelia   Updated May 13, 2020 at 7:27am   2 Most recent comment from Aleksandar Vuković:Hello BarryI don't have any step-by-step instructions on how to create any of our demo sites. Those are just for examples, to see how Amelia can be used on a WordPress website.You can create Cat ... Matt Calendar View before addonsClosed   Amelia   Updated May 13, 2020 at 5:56am   2 Most recent comment from Aleksandar Vuković:Hello MattThis is how the plugin works.If you assign multiple employees to your services, and offer extras for those services, the customers will first need to select those before they get to the cal ... Stephen Kent Kent Integrations FailureClosed   Amelia   Updated May 12, 2020 at 8:35pm   5 Most recent comment from Aleksandar Vuković:Hello again StephenYou can use the email from my signature: [email protected] would probably need the login for 5 - 10 minutes, but due to an increased amount of tickets coming in ... Tim List of employeesClosed   Amelia   Updated May 12, 2020 at 8:04pm   2 Most recent comment from Aleksandar Vuković:Hello TimThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You would need to create employee ... elaine recurring eventsClosed   Amelia   Updated May 12, 2020 at 4:45pm   4 Most recent comment from [deleted]:Hello elaine, I tested this on our test website, and tried all variations for deleting the event, but it works fine, they are deleted on the back and on the front the same. I can't reproduce th ... Hillary Stevens Amelia Step by Step wizard not appearingClosed   Amelia   Updated May 12, 2020 at 3:11pm   4 Most recent comment from [deleted]:Hello Hillary Stevens, Could you please check if it is some caching issue for some reason? Try deleting cache/cookies on your Google Chrome browser, if you have some plugin for this please refresh y ... Enzo !!!Urgent!!! No Zoom IntegrationClosed   Amelia   Updated May 12, 2020 at 2:29pm   9 Most recent comment from Aleksandar Vuković:That's an interesting feedback, EnzoI will forward it to our development team, so they can test it, and fix it for one of our future updates.If you have any further questions or issues, please fe ... Barry Better calendar for showing events?Closed   Amelia   Updated May 12, 2020 at 12:44pm   2 Most recent comment from [deleted]:Hello Barry, Unfortunately, there isn't another view for the Events in Amelia with its current built-in features. The events can be shown in a list only, like in your screenshot. We have a Cale ... Barry Create yoga classClosed   Amelia   Updated May 12, 2020 at 12:41pm   2 Most recent comment from [deleted]:Hello Barry, Thank you for your purchase. You can create the services that you give, like Yoga, as Services or Events in Amelia, depending on your needs. Like you saw on our demo site, it is create ... Sheshraj Ghimire One service on showing on frontendClosed   Amelia   Updated May 12, 2020 at 11:14am   8 Most recent comment from [deleted]:You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Amit membership plugin ameliaClosed   Amelia   Updated May 12, 2020 at 10:26am   4 Most recent comment from [deleted]:Hello Amit, Unfortunately, we don't have a plan for this feature yet. We have it in our feature request list and I will add your vote to it, but for now we can't say if and when it will be ... Gustavo Ferreira Event - layout / customizationClosed   Amelia   Updated May 12, 2020 at 10:10am   2 Most recent comment from [deleted]:Hello Gustavo, Could you please tell me have you deleted your browser's cache? If yes, could you please send me the URLs for the pages where you have your services and your events so I can check ... Sunny Nandwani Custom Fields Not ShowingClosed   Amelia   Updated May 12, 2020 at 9:31am   2 Most recent comment from [deleted]:Hello Sunny Nandwani, Thank you for your purchase. Could you please check have you chosen the services/events to which these custom fields will be applied to?Let me know if this helped!