We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Briony Cullin Sending Zoom URLClosed   Amelia   Updated May 4, 2020 at 5:03pm   2 Most recent comment from [deleted]:Hello Briony Cullin, If you don't enable Zoom in Amelia -> Settings , so if you don't have Zoom integration in Amelia, there isn't a possibility to add a link for Zoom meetings usin ... Ian Bowden Expanding bookings to multiple hours and daysClosed   Amelia   Updated May 4, 2020 at 10:25am   2 Most recent comment from [deleted]:Hello Ian Bowden, Apologies for replying late, Friday was a non-working day in our country and we don't work on weekends. In Amelia services has set duration, and it can't be dynamically ... Tod Eltzroth Calendar display timesClosed   Amelia   Updated May 4, 2020 at 9:04am   4 Most recent comment from [deleted]:Hello Tod A Eltzroth , Apologies for replying late, Friday was a non-working day in our country and we don't work on weekends. Glad to see you managed to find a solution for the issue that y ... eyethstudios AppointmentsClosed   Amelia   Updated May 4, 2020 at 7:12am   5 Most recent comment from Aleksandar Vuković:Hi again eyethstudiosWe do not provide support for Google Calendar notifications, and I believe there are settings in Google Calendar where you can enable or disable sending email notifications.As f ... Ian Bowden WooCommerce product connectionClosed   Amelia   Updated May 2, 2020 at 5:30pm   4 Most recent comment from Aleksandar Vuković:Hi IanI'm glad to hear the issue was resolved.Have you activated the plugin in Amelia Settings/Activation?If you did, you should've received a notification that a new version is available in ... Sebastian Holesz user registration/logged in usersClosed   Amelia   Updated May 2, 2020 at 4:55pm   2 Most recent comment from Aleksandar Vuković:Hello SebastianThank you for your purchase.1. Not entirely possible. You can enable "Automatically create Amelia Customer user" in Amelia settings/Roles/Customer settings, and as soon as the non-regis ... Tod Eltzroth Cart not displaying at checkoutClosed   Amelia   Updated May 2, 2020 at 4:49pm   2 Most recent comment from Aleksandar Vuković:Hello TodThank you for your purchase, and sorry to hear you're having issues with the plugin.Did you create Cart and Checkout pages in WooCommerce? You should go to WooCommerce Settings/Advanced ... echocreative Employees IDClosed   Amelia   Updated May 2, 2020 at 4:04pm   2 Most recent comment from Aleksandar Vuković:Hello echocreativeThank you for your purchase.At the moment you can only see the ID in the Gutenberg editor, or in the database table wp_amelia_users.In the next update (scheduled to be released in a ... Terry O'Connor Reviews and referral paymentsClosed   Amelia   Updated April 30, 2020 at 3:38pm   2 Most recent comment from [deleted]:Hello Terry O'Connor, Sadly, neither of the options are not possible in the plugin.There isn't an option for setting up a booking fee in Amelia, and there isn't a possibility of leavi ... Leyla musleh view services in landscape formatClosed   Amelia   Updated April 30, 2020 at 3:27pm   4 Most recent comment from [deleted]:You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Baja General AskingClosed   Amelia   Updated April 30, 2020 at 3:23pm   2 Most recent comment from [deleted]:Hi Baja, Thank you for your inquiry. Yes, it is possible to transfer the purchase code, can you please send me an email address that you have used for purchase and tell me a new one on which you want ... jacogh Services booking multiple customers for same time slotClosed   Amelia   Updated April 30, 2020 at 2:28pm   2 Most recent comment from [deleted]:Hi Jacogh,Thank you for your inquiry.In service modal once you add maximum capacity larger than one you will see below option Show 'Bringing anyone with you' option. By default this option i ... Michael Cowdroy Applying one email address to more than one client, for example a child in a client familyClosed   Amelia   Updated April 30, 2020 at 2:03pm   2 Most recent comment from [deleted]:Hello Michael, The email field don't need to be mandatory in the booking process, there is an option to disable the email as a mandatory field in Amelia -> Settings -> General if that would help ... Karabo Amelia customizationClosed   Amelia   Updated April 30, 2020 at 12:23pm   6 Most recent comment from [deleted]:You are welcome. Glad to see that! If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Argos Scentwork Academy Showing locations at front endClosed   Amelia   Updated April 30, 2020 at 12:20pm   4 Most recent comment from Aleksandar Vuković:Hello again ArgosYou are correct, something like that is not possible.But unfortunately, it's also not possible to replace the price column with another value. But if you have multiple locations, ...