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Public Tickets

Wilkenson Minimum time requiredClosed   Amelia   Updated February 24, 2021 at 4:30pm   4 Most recent comment from [deleted]:You are welcome, Wilkenson. Glad to see the issue is gone, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Findlay Cumming URGENT Booking form continues to loadClosed   Amelia   Updated February 24, 2021 at 3:23pm   4 Most recent comment from [deleted]:I'm glad to hear it helped!Regarding Google Analytics, you can check out the information provided on this public ticket:https://tmsplugins.ticksy.com/ticket/2278713/Please let me know if you need ... Viktor Callemin SupportClosed   Amelia   Updated February 24, 2021 at 2:47pm   2 Most recent comment from [deleted]:Hello Viktor, It isn't possible to have category selection first in the Step by step booking form with Amelia's current features, unfortunately. You can have the categories chosen only in t ... Pascal DUMAS hour lag problemClosed   Amelia   Updated February 24, 2021 at 2:37pm   2 Most recent comment from Aleksandar Vuković:Hello PascalIssues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If ... Guillermo Veiga Stripe PaymentsClosed   Amelia   Updated February 24, 2021 at 2:14pm   2 Most recent comment from [deleted]:Hi, Guillermo!Thank you for choosing Amelia.Amelia data can be sent to Stripe as MetaData or Description: you can see this option below the payment methods in Amelia -> Settings -> General. You shoul ... César Yucra Shortcode to display productsClosed   Amelia   Updated February 24, 2021 at 12:02pm   4 Most recent comment from Aleksandar Vuković:Hello again CésarThat's not possible. You can only add two shortcodes - one showing only packages, and the other showing only services.They'd be located one below the other, and it can ... César Yucra Schedule conflictClosed   Amelia   Updated February 24, 2021 at 11:51am   4 Most recent comment from Aleksandar Vuković:You're welcome, CésarIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Henriette Removing sections in descriptionClosed   Amelia   Updated February 24, 2021 at 11:37am   4 Most recent comment from [deleted]:Hi, Henriette!Thank you for the link.Please try these CSS: #am-service-booking > div > div.am-service > div.am-service-header > div.am-service-data > div.am-service-info > div:nth-child(2){display:non ... Christoffer Andersson Delete customers automaticallyClosed   Amelia   Updated February 24, 2021 at 11:22am   2 Most recent comment from Aleksandar Vuković:Hello ChrisI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can delete customers manually, and the customers themselves ... Eshley Nau Does anyone know of to setup the package of service feature?Closed   Amelia   Updated February 24, 2021 at 11:06am   2 Most recent comment from Aleksandar Vuković:Hello EshleyIn order to use Amelia Pro, you first need to deactivate and delete Amelia Basic. Before you do that, go into Amelia Settings/Activation and make sure "delete database tables" is disabled. ... Guillermo Veiga Employee planel front endClosed   Amelia   Updated February 24, 2021 at 10:44am   2 Most recent comment from [deleted]:Hi Guillermo,  You can connect Employees to a WordPress user only if they have an Amelia Employee user role there.  In your case, you have set this user as an Administrator, so you don't need t ... Ashley collins Shortcodes not workingClosed   Amelia   Updated February 24, 2021 at 10:43am   2 Most recent comment from [deleted]:Hello Ashley, If you are getting a spinning wheel / only endless loading for Amelia , it usually indicates that you're missing one of the following: Category and serviceEmployeeEmployee is not ... Mike HTML emailsClosed   Amelia   Updated February 24, 2021 at 10:41am   2 Most recent comment from [deleted]:Hi Mike,thank you for reaching out!I see; you would like to customize the email text and give it a more personal touch, so that the clients could feel more comfortable. Did you have anything particul ... Alvaro SlownessClosed   Amelia   Updated February 24, 2021 at 10:21am   8 Most recent comment from Aleksandar Vuković:Hello JaimeWe can recommend cloning your website with the Duplicator plugin. It will generate a couple of files which you can run on the new website, duplicating it.If you only wish to migrate Ameli ... Romain BUSSI Employee e--mailClosed   Amelia   Updated February 24, 2021 at 10:08am   3 Most recent comment from Aleksandar Vuković:Hello RomainThank you for your purchase.That is it - only one user (customer or employee) can have one email address, so when you deleted the customer, the issue was resolved.If you have any further ...