We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sanjay drop down is blankClosed   Amelia   Updated July 30, 2021 at 3:11pm   4 Most recent comment from [deleted]:Hi Athanasios Mousiolis, Thank you for your feedback. There isn't a possibility for that to be changed with Amelia's current built-in features, unfortunately. Please suggest that as a featur ... nicole van vondel PlaceholderClosed   Amelia   Updated July 30, 2021 at 1:19pm   10 Most recent comment from [deleted]:You are most welcome, please feel free to let us know if it happens again and how to recreate the issue so we can investigate further. If there is anything else we can assist you with please don' ... Stephen GHOMMIDH Events // disable bookingClosed   Amelia   Updated July 30, 2021 at 1:13pm   2 Most recent comment from [deleted]:Hi Stephen,thank you for reaching out to usThere is no function in Amelia to block this, as booking is it's main purpose, I'm afraid. You could optionally set this booking to be visible on ... Roland Danner Email NotificationsClosed   Amelia   Updated July 30, 2021 at 12:54pm   4 Most recent comment from [deleted]:You are most welcome from the entire team If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Traci changing styles on backend calenadarClosed   Amelia   Updated July 30, 2021 at 12:50pm   4 Most recent comment from [deleted]:Hi TracyI can explain how to find and copy the selectors you need to use to hide something. Right-click on the part you wish to hide and inspect the element: Then, when you hover over the code, that ... Daniel Appointment under 30 minutesClosed   Amelia   Updated July 30, 2021 at 12:19pm   2 Most recent comment from [deleted]:Hi Daniel,thank you for reaching out to usYou can reduce the Time Slot Step to 15 minutes in Amelia > Settings > General setting. Daria Mailchimp integrationClosed   Amelia   Updated July 30, 2021 at 11:22am   2 Most recent comment from [deleted]:Hi Daria,There isn't such possibility in Amelia with its current built-in features, unfortunately, and there isn't an integration with such a tool available for Amelia.  You can suggest th ... James Brazaski Connect Employee to Google Calendar in Amelia BookingClosed   Amelia   Updated February 25, 2025 at 11:45pm   7 Most recent comment from Asiya:Hi, I am facing the same issue, I deleted the rows from that table and did all other steps still gives me unable to connect error, can someone please assist Garth Plugin won't upload "Critical Error"Closed   Amelia   Updated July 30, 2021 at 8:06am   2 Most recent comment from [deleted]:Hi Garth,thank you for reaching out to usPlease check the article below for troubleshooting:Are You Getting “The link you followed has expired” Error in WordPress? Dae Plugin conflictClosed   Amelia   Updated July 29, 2021 at 5:09pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Nicola Ragon-Paxton Google calendar integrationClosed   Amelia   Updated July 29, 2021 at 5:00pm   4 Most recent comment from [deleted]:Hi JoaoPlease enable Remove Google Calendar Busy Slots from Amelia - Settings - Integrations and set Maximum Number Of Events Returned to the maximum number.When you are posting on ticket that are no ... Hussnain Request failed with status code 500Closed   Amelia   Updated July 29, 2021 at 1:50pm   2 Most recent comment from [deleted]:Hi HussnainThank you for reaching out to us.You can go to the Customize tab, and click Reset. After this, please set up your desired colors and fonts, and click Save it should work as expected. Travis M Anderson Amelia breaks Gravity FormsClosed   Amelia   Updated July 29, 2021 at 11:48am   2 Most recent comment from [deleted]:Hi TravisThank you for reaching out to us.This issue can be related to the outdated Guzzle version that was used in Amelia. There are two possible solutions for the issue: 1. Please go to Amelia -> ... Howard Weng How to add extra information in customer panelClosed   Amelia   Updated July 29, 2021 at 11:13am   2 Most recent comment from [deleted]:Hi Howard,thank you for reaching out to usYou could add a Service Description, but other than that, I'm afraid other text cannot be added with Amelia functions.It probably can be done with some c ... Virginie DUBOSCQ Attribute time slot to a specific serviceClosed   Amelia   Updated July 29, 2021 at 10:04am   2 Most recent comment from [deleted]:Hi Virginie,thank you for reaching out to usIf you have one employee on 3 services (zen, lomi lomi and tonic) whenever one is booked the other will be unavailable.You can set a separate slot for tonic ...