We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Richard I am unable to use amelia on any pages on my website.Closed   Amelia   Updated July 23, 2021 at 7:57pm   3 Most recent comment from [deleted]:Hi, Richard,Sorry to hear that you faced this issue.As Said mentioned below, please make sure that you set Services up according to our documentation. Each Service should be assigned to at least one ... Niels Roest Amelia plugin not visible on mobile deviceClosed   Amelia   Updated July 23, 2021 at 2:17pm   2 Most recent comment from [deleted]:Hi Niels,thank you for reaching out to usIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Pierluigi Cipriani Amelia is not published on my word press siteClosed   Amelia   Updated July 23, 2021 at 2:17pm   4 Most recent comment from [deleted]:Hi PierluigiIf you have correctly set up the Customer Panel, once a client makes a booking they will receive the link to access it, but when making a test booking on your website I did not receive th ... Naomi error syncing with zoomClosed   Amelia   Updated July 23, 2021 at 1:54pm   2 Most recent comment from [deleted]:Hi Naomi Thank you for reaching out to us. Can you please select the city instead of the Time Zone in your WP General settings. This should solve the issue. Currently, there is only an option for cus ... Miriam Booking page loadingClosed   Amelia   Updated July 23, 2021 at 12:53pm   2 Most recent comment from [deleted]:Hi MiriamThank you for reaching out to us.Please go to Amelia > Settings > Activation and activate the slider Load Entities on page load. If that doesn't help this issue can be related to the ... Matthew Bambrick Select Multiple appointmentsClosed   Amelia   Updated July 23, 2021 at 12:08pm   2 Most recent comment from [deleted]:Hi, Matthew,Thank you for choosing Amelia.Are you referring to Packages? Then I'm afraid it's not possible with the way Amelia works now, since the "Add appointment" button was created in o ... Hayley Date BugClosed   Amelia   Updated July 23, 2021 at 12:04pm   2 Most recent comment from [deleted]:Hi Hayley,thank you for reaching out to usYes, I'm afraid Amelia does not have this function yet, so this is why it reacts like this to the Custom format including the week day.I'll kindly a ... Jennifer Kidwell Confirmation EmailsClosed   Amelia   Updated July 23, 2021 at 11:30am   6 Most recent comment from [deleted]:Jennifer,Yes, it seems correct.The placeholder wasn't filled in with appointments details because it was a test email, so there was no actual booked appointment.In order to test the Package Purch ... Vania Nettleford Recurring EventsClosed   Amelia   Updated July 23, 2021 at 10:53am   2 Most recent comment from [deleted]:Hi VaniaThank you for reaching out to us.If you add multiple dates to the same event the person who books will be added to all those dates.You can set recurring events by using this optionbut you will ... DAROLD SPARKS Shortcode Page LoadingClosed   Amelia   Updated July 23, 2021 at 10:21am   2 Most recent comment from [deleted]:Hi DaroldThank you for reaching out to us.This issue can be related to the outdated Guzzle version that was used in Amelia. Our developers are aware of this issue, and they will add a fix to the next ... Asaf Amelia stucked whileClosed   Amelia   Updated July 23, 2021 at 9:29am   2 Most recent comment from [deleted]:Hi Asaf,thank you for reaching out to usIf it's allowing you to choose date and time, and insert your information, and now it's just spinning, it may be reCAPTCHA or payment method.Please ch ... Niki Tune CronTrol PluginClosed   Amelia   Updated July 23, 2021 at 8:32am   4 Most recent comment from [deleted]:Thank you for the advice, James!Niki, please let me know if you managed to check the security and if it worked. Kevin Puttileihalat calender keep loadingClosed   Amelia   Updated July 23, 2021 at 8:07am   2 Most recent comment from [deleted]:Hi Kevin,thank you for reaching out to usIs only Event Calendar doing this or all shortcodes? Please check if you have SG Optimizer plugin installed, and if you do go in its settings/Front-end and dis ... Matias Monteis shortodes won't work on v4.0.1Closed   Amelia   Updated July 23, 2021 at 7:32am   4 Most recent comment from [deleted]:Hi Matias,we will fix that one as well; please feel free to let me know about the access when you get in touch with the colleague.In the meantime I wish you a great day Pamela Sithole NotificationsClosed   Amelia   Updated July 23, 2021 at 7:11am   2 Most recent comment from [deleted]:Hi Pamela,thank you for reaching out to usThis needs to be setup trough Cron; cron is a Linux utility which schedules a command or script on your server to run automatically at a specified time and ...