We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sara Beltran Beltran Sancho bufer timeClosed   Amelia   Updated July 28, 2021 at 1:13pm   4 Most recent comment from [deleted]:Hi Sara,thank you for contacting backCan we check the setup for you then?Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a loo ... Raphaël Largeron Amelia usingClosed   Amelia   Updated July 28, 2021 at 11:55am   12 Most recent comment from [deleted]:Raphaël,I see, that's what I was trying to figure out: if these Services are being provided during the day as well.Please try this configuration:Best Regards. Paul Spalvieri sorting my extrasClosed   Amelia   Updated July 28, 2021 at 11:50am   7 Most recent comment from [deleted]:Paul, Thank you for the clarification.Yes, it seems like there's a bug.I forwarded your case to our developers, hopefully, they will be able to resolve this issue as soon as possible.Best Regard ... Lindi Janse van Rensburg couponsClosed   Amelia   Updated July 28, 2021 at 11:43am   31 Most recent comment from [deleted]:Lindi,Sorry for this misunderstanding, I did not say you should use a well-known provider like Google, I said you should test it with Google since usually Google emails have no issues with being reco ... Bishop Can you delete an Amelia Employee but not lose the past appointment information?Closed   Amelia   Updated July 28, 2021 at 11:17am   2 Most recent comment from [deleted]:Hi BishopThank you for reaching out to us.When you access the appointments page, you can filter that page per date, employee, customer, service and status, and in the upper right corner, you can expor ... María Reyna Reservations and moreClosed   Amelia   Updated July 28, 2021 at 10:37am   17 Most recent comment from Aleksandar Vuković:Hi again MaríaCan you provide me with log-in credentials for that customer, so I can take a look? Also, tell me which package they purchased.If you want, I can change this ticket to private, so yo ... Omar Sanchez FontsClosed   Amelia   Updated July 28, 2021 at 10:10am   4 Most recent comment from [deleted]:You can try using this CSS rule on the page between style tags where you will overwrite font from our plugin. .amelia-app-booking input[type="text"], .am-modal.am-in-body input[type="text"], .amelia ... Virginie DUBOSCQ Appointment with 2 employeesClosed   Amelia   Updated July 28, 2021 at 9:13am   4 Most recent comment from [deleted]:Thank you, Virginie; If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.I wish you a nice day as well DoctorZoidberg New customizeClosed   Amelia   Updated July 28, 2021 at 8:48am   4 Most recent comment from [deleted]:Hi there,thank you for the kind replyYes you can manage Custom Fields in their own tab fully.Our clients use the fields for many different things; the most used one besides the T&C is giving customers ... Laurence How to show event tags in list or calendar?Closed   Amelia   Updated July 28, 2021 at 8:22am   8 Most recent comment from [deleted]:True, Laurence.The database list doesn't have it either; list of events + tags would be very good.I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up ... Elisabeth how to limit no of events shownClosed   Amelia   Updated July 27, 2021 at 9:30pm   2 Most recent comment from [deleted]:Hi, Elisabeth,Thank you for choosing Amelia.You can set the "Default items per page" to 3 or 6 in Amelia -> General Settings, and then only this number of Events will be displayed. Unfortunately, the ... Aline Link store locator - workshopsClosed   Amelia   Updated July 27, 2021 at 8:33pm   2 Most recent comment from [deleted]:Hi, Aline,Thank you for your inquiry.store locator where people can find the nearest store for a workshop (filter on zip code and give the nearest stores) - I'm afraid, there's no built-in ... Nikhil Nair Setting Recurring Timeslot in PackagesClosed   Amelia   Updated July 27, 2021 at 3:17pm   2 Most recent comment from [deleted]:Hi NikhilThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  ... Clémentine Amsallem Error 401: invalid_client Client missing a project id.Closed   Amelia   Updated July 27, 2021 at 2:54pm   5 Most recent comment from [deleted]:Hi ClémentineOh, then that's Ok I guessPlease go through our documentation on deposit payments https://wpamelia.com/deposit-payments/and make sure the setup is correct, then clear your cache a ... Miriam Email notificationsClosed   Amelia   Updated July 27, 2021 at 2:40pm   2 Most recent comment from [deleted]:Hi MiriamThank you for reaching out to us.This usually happens if you have a language checking tool, like "Gramarly" or "LanguageTool" installed on your browser. When you get to the Notifications page ...