New appointments combine with rejected or cancelled appointments to create group appointments. The info from both appointments is then displayed on the Google Calendar entry.
To reproduce: An appointment is scheduled for a time slot on an employee's calendar. Then, the appointment is cancelled or rejected. Later, another appointment is scheduled in the same, now-available time slot.
The old appointment and new appointment are combined in the backend into a "group appointment." When the Google Calendar entry is created, information from both the rejected appointment and the new appointment are combined into one entry title.
If this is expected behavior, is there any way to make it stop?
New appointments combine with rejected or cancelled appointments to create group appointments. The info from both appointments is then displayed on the Google Calendar entry.
To reproduce: An appointment is scheduled for a time slot on an employee's calendar. Then, the appointment is cancelled or rejected. Later, another appointment is scheduled in the same, now-available time slot.
The old appointment and new appointment are combined in the backend into a "group appointment." When the Google Calendar entry is created, information from both the rejected appointment and the new appointment are combined into one entry title.
If this is expected behavior, is there any way to make it stop?
Hi Bob,
thank you for reaching out to us
This is a normal behavior; cancelled appointment data will remain until that booking is fully deleted.
By deleting the cancelled appointments you will prevent them from showing in a group.