As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Kevin Rittershaus customer loginClosed   Amelia   Updated July 30, 2021 at 6:44pm   12 Most recent comment from [deleted]:Hi KevinI am sure you are not an idiot, but we can all feel like that from time to time so it's ok Customer account is being created in the moment of booking so unfortunately they will not be ab ... Sanjay drop down is blankClosed   Amelia   Updated July 30, 2021 at 3:11pm   4 Most recent comment from [deleted]:Hi Athanasios Mousiolis, Thank you for your feedback. There isn't a possibility for that to be changed with Amelia's current built-in features, unfortunately. Please suggest that as a featur ... nicole van vondel PlaceholderClosed   Amelia   Updated July 30, 2021 at 1:19pm   10 Most recent comment from [deleted]:You are most welcome, please feel free to let us know if it happens again and how to recreate the issue so we can investigate further. If there is anything else we can assist you with please don' ... Stephen GHOMMIDH Events // disable bookingClosed   Amelia   Updated July 30, 2021 at 1:13pm   2 Most recent comment from [deleted]:Hi Stephen,thank you for reaching out to usThere is no function in Amelia to block this, as booking is it's main purpose, I'm afraid. You could optionally set this booking to be visible on ... Roland Danner Email NotificationsClosed   Amelia   Updated July 30, 2021 at 12:54pm   4 Most recent comment from [deleted]:You are most welcome from the entire team If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Traci changing styles on backend calenadarClosed   Amelia   Updated July 30, 2021 at 12:50pm   4 Most recent comment from [deleted]:Hi TracyI can explain how to find and copy the selectors you need to use to hide something. Right-click on the part you wish to hide and inspect the element: Then, when you hover over the code, that ... Daniel Appointment under 30 minutesClosed   Amelia   Updated July 30, 2021 at 12:19pm   2 Most recent comment from [deleted]:Hi Daniel,thank you for reaching out to usYou can reduce the Time Slot Step to 15 minutes in Amelia > Settings > General setting. Daria Mailchimp integrationClosed   Amelia   Updated July 30, 2021 at 11:22am   2 Most recent comment from [deleted]:Hi Daria,There isn't such possibility in Amelia with its current built-in features, unfortunately, and there isn't an integration with such a tool available for Amelia.  You can suggest th ... James Brazaski Connect Employee to Google Calendar in Amelia BookingClosed   Amelia   Updated February 25, 2025 at 11:45pm   7 Most recent comment from Asiya:Hi, I am facing the same issue, I deleted the rows from that table and did all other steps still gives me unable to connect error, can someone please assist Garth Plugin won't upload "Critical Error"Closed   Amelia   Updated July 30, 2021 at 8:06am   2 Most recent comment from [deleted]:Hi Garth,thank you for reaching out to usPlease check the article below for troubleshooting:Are You Getting “The link you followed has expired” Error in WordPress? Dae Plugin conflictClosed   Amelia   Updated July 29, 2021 at 5:09pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Nicola Ragon-Paxton Google calendar integrationClosed   Amelia   Updated July 29, 2021 at 5:00pm   4 Most recent comment from [deleted]:Hi JoaoPlease enable Remove Google Calendar Busy Slots from Amelia - Settings - Integrations and set Maximum Number Of Events Returned to the maximum number.When you are posting on ticket that are no ... Hussnain Request failed with status code 500Closed   Amelia   Updated July 29, 2021 at 1:50pm   2 Most recent comment from [deleted]:Hi HussnainThank you for reaching out to us.You can go to the Customize tab, and click Reset. After this, please set up your desired colors and fonts, and click Save it should work as expected. Travis M Anderson Amelia breaks Gravity FormsClosed   Amelia   Updated July 29, 2021 at 11:48am   2 Most recent comment from [deleted]:Hi TravisThank you for reaching out to us.This issue can be related to the outdated Guzzle version that was used in Amelia. There are two possible solutions for the issue: 1. Please go to Amelia -> ... Howard Weng How to add extra information in customer panelClosed   Amelia   Updated July 29, 2021 at 11:13am   2 Most recent comment from [deleted]:Hi Howard,thank you for reaching out to usYou could add a Service Description, but other than that, I'm afraid other text cannot be added with Amelia functions.It probably can be done with some c ...