As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Ricardo Mail errorClosed   Amelia   Updated August 5, 2021 at 1:50pm   10 Most recent comment from [deleted]:Hi Ricardo,thank you so much for the file!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Pedro Error al configuar Paypal en la pagina webClosed   Amelia   Updated August 5, 2021 at 11:43am   17 Most recent comment from Aleksandar Vuković:Hello Pedro.The issue is not coming from Amelia, but from PayPal:The currency you're trying to use is not supported by PayPal, and that's why it fails. You can see the list of supported curr ... Ute Placeholder in customized formsClosed   Amelia   Updated August 5, 2021 at 10:56am   2 Most recent comment from [deleted]:Hi Ute,thank you for reaching out to usI'm afraid that it is not possible to use the placeholders for that purpose as variables cannot be inserted into booking in such way.It probably can be done ... Alessandro Stempcoski REQUESTClosed   Amelia   Updated August 5, 2021 at 10:34am   7 Most recent comment from Aleksandar Vuković:Hello Alessandro.We don't have access to that information. We can only see that the refund was processed on July 1st to the MasterCard ending with 7454.If you can't find this transaction, p ... Grant Holmes Setup with Google issueClosed   Amelia   Updated August 5, 2021 at 8:59am   30 Most recent comment from [deleted]:Hi Grant, You can find your purchase code in the email sent to you after your purchase by us (TMS) - it is sent to the email address you provided while purchasing Amelia, and you can also find it wh ... Stephen GHOMMIDH WPAmelia / TicketClosed   Amelia   Updated August 5, 2021 at 8:17am   2 Most recent comment from [deleted]:Hi Stephen,thank you for reaching out to usAmelia does not have a ticketing system (barcode, QR) at the moment; I'll kindly ask you to add it as a feature suggestion on this page. Features are ... Jeffrey User issueClosed   Amelia   Updated August 5, 2021 at 8:12am   11 Most recent comment from Jeffrey:I have not yet test with User Role Editor, some of the membership plugins may work with these requirements, it is just a redirection if user role match presetting, allow it, otherwise redirect it Maxime Saint-Cyr-Desrosiers Google Calendar SyncClosed   Amelia   Updated August 4, 2021 at 3:56pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Holger Lange Invite and update more than one customerClosed   Amelia   Updated August 4, 2021 at 3:45pm   4 Most recent comment from [deleted]:Hi HolgerUnfortunately this would be possible only by adding additional customers to the same time slot, but for this you would need to manually create the customer profile and add them to the appoin ... Andreas Deactivate Timezone in Customer PanelClosed   Amelia   Updated August 4, 2021 at 3:41pm   2 Most recent comment from [deleted]:Hi AndreasThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  ... Hussnain Multi-currencyClosed   Amelia   Updated August 4, 2021 at 3:34pm   2 Most recent comment from [deleted]:Hi HussnainThank you for reaching out to us.Amelia doesn't have multi currency, but if you have enabled WooCommerce and WooCommerce's multi-currency extension works for all other products, ... Stephen GHOMMIDH WPAmelia / Woocommerce / Thumbnails product in cartClosed   Amelia   Updated August 4, 2021 at 3:11pm   2 Most recent comment from [deleted]:Hi StephenThank you for reaching out to us.I guess you're using the "Appointment" product for Amelia Services, which is generated by default, correct? If this is true, images from your services ... Yann DAHAN Probleme with CF7Closed   Amelia   Updated August 4, 2021 at 2:45pm   2 Most recent comment from [deleted]:Hi YannThank you for reaching out to us.This issue can be related to the outdated Guzzle version that was used in Amelia.  There are two possible solutions for the issue: 1. Please go to Amelia -> S ... Siggi Bookable time slotsClosed   Amelia   Updated August 4, 2021 at 2:37pm   5 Most recent comment from [deleted]:Hi SiggiI see, you can do that by adding a buffer time before or after the service of 30 min and each service duration will be prolonged for that period and it will be reflected in the work hours as ... Shaun Placeholder Customer DataClosed   Amelia   Updated August 4, 2021 at 2:28pm   2 Most recent comment from [deleted]:Hi ShaunThank you for reaching out to us.The fields will be pre-populated only if the client is logged in, so if they cleared their cache and got logged out of the portal they will need to log back i ...