As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Kevin Boonekamp Hide event in list, but show on separate pageClosed   Amelia   Updated August 10, 2021 at 12:03pm   2 Most recent comment from [deleted]:Hi Kevin,thank you for reaching out to usThere is no option to hide an event from specific users in Amelia; however, you can separate this event by using the shortcode [ameliaevents event=1] to displ ... Roy E-mail problemsClosed   Amelia   Updated August 10, 2021 at 9:41am   2 Most recent comment from [deleted]:i Roy,thank you for reaching out to usPlease let me know are these Appointment Approved email or the ones that need scheduling trough Cron such as Reminders?Please reinstall Amelia with the file in th ... Andy Ditchfield Notification TempatesClosed   Amelia   Updated August 10, 2021 at 8:48am   3 Most recent comment from [deleted]:Hi Andy!I'm glad to hear that you have found the solution; we are aware of the Grammarly conflict and will be working on releasing a fix.If you have any further questions or issues, please feel f ... Gerardo Camorlinga Package Feature is not appearingClosed   Amelia   Updated August 10, 2021 at 4:33am   5 Most recent comment from Gerardo Camorlinga:Hello,Thanks for the reply.That did the trick. Thank you so much! Carlos Download expirationClosed   Amelia   Updated August 9, 2021 at 11:35pm   2 Most recent comment from [deleted]:Hi, Carlos,Thank you for choosing Amelia.After the purchase, we sent you an email with credentials for the TMS Store, where you can access your purchase code and plugin anytime. Also, you can see the ... Jessica Not working?? Can’t dowloyClosed   Amelia   Updated August 9, 2021 at 11:29pm   2 Most recent comment from [deleted]:Hi, Jessica,Sorry to hear that you faced these issues.I'm not sure if I understood your question correctly. If you want to send a refund request, please log into http://store.tms-plugins.com/� ... Donny Tan Employee PanelClosed   Amelia   Updated August 9, 2021 at 11:25pm   7 Most recent comment from [deleted]:Donny,Please try to enable the Load Entities on page load slider in Amelia -> Settings -> Activation, it might help to speed the loading of the Customers list up."Is it possible for the employees to ... Kevin Boonekamp Event label - change descriptionClosed   Amelia   Updated August 9, 2021 at 10:53pm   2 Most recent comment from [deleted]:Hi, Kevin,Thank you for choosing Amelia.You can change any words in Amelia by "translating" them in POEDIT or Loco Translate.For example, that's how it can be done if you use POEDIT:1. Install P ... Sanny No Price neededClosed   Amelia   Updated August 9, 2021 at 9:25pm   2 Most recent comment from [deleted]:Hi, Sanny,Thank you for choosing Amelia.I'm afraid, at the moment there's no such a built-in feature in Amelia to customize the Customer panel. However, we can try to achieve it with custom ... Jessica I can’t download or use appClosed   Amelia   Updated August 9, 2021 at 10:54am   2 Most recent comment from [deleted]:Hi Jessica,thank you for reaching out to usIf you are having problems downloading Amelia, please check the article below; it offers several solutions:Are You Getting “The link you followed has expir ... Sanny Followup eMail after 1 week etcClosed   Amelia   Updated August 9, 2021 at 10:40am   3 Most recent comment from [deleted]:Hi Sanny,thank you for reaching out to usAt the moment, I'm afraid that there are only reminders for that time; we are currently implementing SMS notifications for less than 24h, as a lot of clie ... Lia Gerrits van den Ende Block random hoursClosed   Amelia   Updated August 9, 2021 at 9:18am   2 Most recent comment from [deleted]:Hi, Lia,Thank you for choosing Amelia.Yes, it is possible. In order to achieve that, you should create a Special day on the 21st of August and add the working hours and the break to this day. Please ... Almaz Pricing For different daysClosed   Amelia   Updated August 8, 2021 at 4:59pm   2 Most recent comment from [deleted]:Hi AlmazThank you for reaching out to us.This can be achieved only if you assign different employees to perform that service and set the price of the service for each employee individually Rochell Front-end stuck on "Please Wait" before confirmation pageClosed   Amelia   Updated August 8, 2021 at 4:41pm   6 Most recent comment from [deleted]:Hi DougAs I mentioned in the previous ticket, this issue can be related to the outdated Guzzle version that was used in Amelia.  There are two possible solutions for the issue: 1. Please go to Ameli ... nick Limit booking by staff AND roomClosed   Amelia   Updated August 8, 2021 at 2:21pm   10 Most recent comment from [deleted]:Hi NickWould using two different calendars be a solution?Unfortunately Amelia doesn't have any other way to set booking limitations for such scenario.I'll kindly ask you to add it as a featu ...