As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Otavio Darowisch Do you have any integration with Google Tag Manager?Closed   Amelia   Updated August 1, 2021 at 8:59pm   2 Most recent comment from [deleted]:Hi, Otavio,Thank you for choosing Amelia.I'm afraid, at the moment we don't have integration with Google Tag Manager.It probably can be done with some custom work, but our developers are v ... Tieghisti Habtom Book via Social MediaClosed   Amelia   Updated August 1, 2021 at 8:56pm   2 Most recent comment from [deleted]:Hi again, Tieghisti,Thank you for choosing Amelia.I'm afraid, at the moment it's possible to book appointments only in Amelia booking form on the site.We are always looking for ideas on how ... christopher Booking spaces not servicesClosed   Amelia   Updated August 1, 2021 at 8:51pm   11 Most recent comment from [deleted]:Hi, Christopher,Sorry to hear that. Could you please confirm if the email address that you used for the purchase was [email protected], so we will be able to investigate why you didn't recei ... Emilie Ducher employeesClosed   Amelia   Updated August 1, 2021 at 6:37pm   2 Most recent comment from [deleted]:Hi, Emilie,Thank you for choosing Amelia.Please make sure that Services are assigned to these Employees in the Employees' profiles, and that Services' durations (including Buffer time) don& ... Matthew Can't activateClosed   Amelia   Updated August 1, 2021 at 6:34pm   2 Most recent comment from [deleted]:Hi, Matthew,Thank you for choosing Amelia.Did you have Amelia Lite installed on your site before? Because it seems like it was installed and it wasn't deleted from your WP completely before the ... Tieghisti Habtom Amilia appClosed   Amelia   Updated August 1, 2021 at 2:23pm   2 Most recent comment from [deleted]:Hi, Tieghisti,Thank you for choosing Amelia.At the moment, we don't have an Amelia app, but it's on our to-do list for future updates.However, you can speed the process up by submitting a r ... Cath Martsch Front end Spinning instead of loadingClosed   Amelia   Updated August 1, 2021 at 1:47pm   4 Most recent comment from [deleted]:Hi, Cath,Could you please provide us with the message from the Google search console in order to avoid misunderstanding?You can attach it to your reply as a screenshot.Looking forward to hearing fr ... Jun Can not log inClosed   Amelia   Updated August 1, 2021 at 1:44pm   2 Most recent comment from [deleted]:Hi, Jun,Thank you for choosing Amelia.If you want your Customer to access their profiles on the front-end Customer panel, you need to create a Customer panel and include %customer_panel_url% placehold ... Brent zoom integrationClosed   Amelia   Updated August 1, 2021 at 1:34pm   3 Most recent comment from [deleted]:Hi, Brent,Thank you for choosing Amelia.Please make sure that that the credentials in Amelia -> Settings -> Integrations -> Zoom are correct, that you connected your Employees to their Zoom Users in ... Janis Angele booking problems frontend and problems backend appointementsClosed   Amelia   Updated July 31, 2021 at 8:32pm   8 Most recent comment from [deleted]:Hi, Janis,As far as I can see, it's also not possible to book an appointment on the back-end (no button on the Appointments page, and no data available to select while booking on the Calendar pa ... Stephen GHOMMIDH Calendar // BrowsingClosed   Amelia   Updated July 31, 2021 at 2:21pm   2 Most recent comment from [deleted]:Hi, Stephen,Thank you for choosing Amelia.I'm afraid, at the moment it's the only navigation option in Amelia.You can suggest "custom navigation" as a feature request here, or check if this ... Jose Nino Coupon CodeClosed   Amelia   Updated July 30, 2021 at 7:09pm   2 Most recent comment from [deleted]:Hi JoseThank you for reaching out to us.Unfortunately coupons cannot be applied to packages yet but we have received such suggestions before.I'll kindly ask you to add it as a feature suggestion ... Constantin Iacob Send mailClosed   Amelia   Updated July 30, 2021 at 7:00pm   2 Most recent comment from [deleted]:Hi thereIssue with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings. 2. Your websi ... Louise White Booking customers inClosed   Amelia   Updated July 30, 2021 at 7:00pm   2 Most recent comment from [deleted]:Hi LouiseThank you for reaching out to us.This issue can be related to the outdated Guzzle version that was used in Amelia. Our developers are aware of this issue, and they will add a fix to the nex ... Miriam Michalak Hide/Remove Employee from filtersClosed   Amelia   Updated July 30, 2021 at 6:57pm   4 Most recent comment from [deleted]:That's great, i am glad to see you were able to find a solution If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!