We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Robert BERE Calendar default viewClosed   Amelia   Updated September 19, 2022 at 4:06pm   4 Most recent comment from Miloš Jovanović:Hi, RobertSorry for the waiting timeI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create ne ... Alex Color BrandingClosed   Amelia   Updated September 19, 2022 at 2:01pm   2 Most recent comment from Uroš Jovanović:Hello Alex,Thank you for reaching out to us and thank you for the feedback.1. At the moment, the customer panel can only be customized through custom CSS, but we have a plan to add this on the Amelia ... PeriPeriCreative 2 services at onceClosed   Amelia   Updated September 19, 2022 at 1:33pm   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You have to create packages with certain services, you can create different variations of pack ... PeriPeriCreative Categories for ExtrasClosed   Amelia   Updated September 19, 2022 at 1:25pm   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Extras can only be added to the service. There is no separate section just for extras so that ... Alex Custom notification for event tagsClosed   Amelia   Updated September 19, 2022 at 12:29pm   2 Most recent comment from Uroš Jovanović:Hello Alex,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... David van Aarle How to stop sending an email right after bookingClosed   Amelia   Updated September 19, 2022 at 12:29pm   4 Most recent comment from Marko Davidović:Hello David,Can you send us a translation of that notification so that we know what it says and so that we can try to help you? But that notification must exist somewhere, there is no possibility to s ... Robin Tindall NotificationsClosed   Amelia   Updated September 19, 2022 at 12:26pm   2 Most recent comment from Marko Davidović:Hello Robin, Thank you for reaching out to us.For your second question, unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on t ... Alana Cruickshank Calendar BookingClosed   Amelia   Updated September 19, 2022 at 12:20pm   2 Most recent comment from Marko Davidović:Hello Alana,  Thank you for purchasing Amelia, and for reaching out to us.  When you offer group classes you need to enable the option "Allow booking below minimum capacity" in Amelia/settings/appoi ... Gajen Need to know about compatibility of the plugin with wcfm marketplace by wcloversClosed Pre-purchase questions for Amelia   Updated September 19, 2022 at 12:04pm   2 Most recent comment from Marko Davidović:Hello Gajen, Thank you for your interest in our product.  Currently, Amelia doesn't have the multi-vendor option.  There is a possibility that it will be available in the future with the develo ... Edison Garcia System RequirementsClosed Pre-purchase questions for Amelia   Updated September 19, 2022 at 11:10am   2 Most recent comment from Marko Davidović:Hello Edison, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that t ... Logan Multi-vendorClosed Pre-purchase questions for Amelia   Updated September 19, 2022 at 11:09am   2 Most recent comment from Uroš Jovanović:Hello Logan,Thank you for reaching out to us.Currently, Amelia doesn't have the multi-vendor option. There is a possibility that it will be available in the future with the developer license. But ... Heather Daponde Amelia Booking is freezing after payment screenClosed   Amelia   Updated September 19, 2022 at 10:26am   2 Most recent comment from Uroš Jovanović:Hello Heather,Thank you fo reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as th ... Thierry IMPORTANT BEFORE BUYClosed Pre-purchase questions for Amelia   Updated September 19, 2022 at 8:28am   4 Most recent comment from Marko Davidović:Hello Thierry,Thank you very much for your reply and your suggestion. We wish you all the best in your search.Have a nice day. Remko Sieben Styling: service booking wizardClosed   Amelia   Updated September 19, 2022 at 7:14am   2 Most recent comment from Marko Davidović:Hello Remko, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this https://features.wpam ... Mark Stubbins Amelia issues with iThemes Security ProClosed   Amelia   Updated September 19, 2022 at 6:30am   6 Most recent comment from Marko Davidović:Hello Mark, You are most welcome, and we are glad to hear that everything has been resolved. If you like Amelia so far may I ask you for a small favor if you don’t mind?  Can you, please, leave a ...