We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tara Cron Schedules Not WorkingClosed   Amelia   Updated September 21, 2022 at 7:55pm   4 Most recent comment from Miloš Jovanović:Hi , Tara. If i undestood, at one point you tried to use WP Crontrol but when adding a new cron Event, it does not show the PHP option for you? If that is the case,  We recently had some false report ... Benjamin Newman Amelia featuresClosed   Amelia   Updated September 21, 2022 at 7:16pm   2 Most recent comment from Stanislav Snagovskiy:Hello Benjamin, Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. Our developers are going to work on implementing a daily/weekly ... Lindsay Display subset of categories in booking form 2.0Closed   Amelia   Updated September 21, 2022 at 6:05pm   2 Most recent comment from Stanislav Snagovskiy:Hello Lindsay, Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can display either all categories or only one category. Unfo ... Oliver Bode Setting back Password EmployeeClosed   Amelia   Updated September 21, 2022 at 5:24pm   7 Most recent comment from Miloš Jovanović:Hi, OliverIt was quicker than expected, we can confirm this right away.Basically, our developers have double-checked the behaviour for "Forgot password" for the Customer Panel, and it is behaving as ... John Hatzakis Step by Step V2 - Issue with Custom Fields displayed in columns, not stackingClosed   Amelia   Updated September 21, 2022 at 3:32pm   8 Most recent comment from Miloš Jovanović:Hi, John1.Thank you for this update - I can see that the fields are now taking up 100%, as you said.I have passed the suggestion for making options to choose custom field width - I hope the devs will ... Brasileu Compatibility with Wp RocketClosed Pre-purchase questions for Amelia   Updated September 21, 2022 at 1:41pm   2 Most recent comment from Uroš Jovanović:Hello Brasileu,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Marcel Melis Different times and location on odd weeksClosed   Amelia   Updated September 21, 2022 at 11:38am   2 Most recent comment from Marko Davidović:Hello Marcel, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Any change of location must be manually changed in employee working hours and day.I� ... Anna Maria Palumbo impostre i pagamentiClosed Pre-purchase questions for wpDataTables   Updated September 21, 2022 at 11:19am   2 Most recent comment from Marko Davidović:Hello Anna, Thank you for your interest in our product.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a l ... Elias Change session to another employee on backendClosed   Amelia   Updated September 21, 2022 at 11:14am   4 Most recent comment from Uroš Jovanović:Hello Elias,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Tirol no bookings possible - no support feedbackClosed   Amelia   Updated September 21, 2022 at 11:04am   2 Most recent comment from Marko Davidović:Hello Andreas, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3127328/ For futu ... Jeremy Avenarius MyCred integration letting user book with zero pointsClosed   Amelia   Updated September 21, 2022 at 11:03am   29 Most recent comment from Uroš Jovanović:Hello Kory,Thank you for reaching out to us.It has not yet been included, but we will have to recheck with the developers and will provide you with an update as soon as we have one. Abdul choudhury Angled Headers for tablesClosed   wpDataTables   Updated September 21, 2022 at 10:27am   4 Most recent comment from Uroš Jovanović:Hello Abdul,There is currently no option to add custom HTML as you can only use custom CSS to customize/style elements of the wpDataTables plugin.Please let me know if you need further assistance.Loo ... Paal Joachim Romdahl Divi - form not seen after update for not logged in users.Closed   Amelia   Updated September 21, 2022 at 10:09am   2 Most recent comment from Marko Davidović:Hello Paal, Thank you for reaching out to us. This ticket has been reopened https://tmsplugins.ticksy.com/ticket/3007530 and it has been forwarded to our Level 2 agent. And as soon as we get some fe ... Paal Joachim Romdahl Booking for dissapears from page after updating plugin.Closed   Amelia   Updated September 21, 2022 at 9:48am   5 Most recent comment from Paal Joachim Romdahl:Hi I will also create a new ticket as I am not sure if this can be reopened.The new ticket: https://tmsplugins.ticksy.com/ticket/3129543/ I am still seeing the same error.I update a site and in a not ... Christopher Wieber Individual google calendar accountClosed   Amelia   Updated September 21, 2022 at 9:35am   3 Most recent comment from Miloš Jovanović:Hi, ChristopherThanks for reaching out to usI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to c ...