We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Celia Rousset Remove Coupon field at checkoutClosed   Amelia   Updated September 14, 2022 at 11:38am   7 Most recent comment from Isidora Markovic:Hello Celia, First, thank you for choosing Amelia and being our loyal customer! I am reaching out to you today to find out if you would be interested in participating in our case study. We are creatin ... Francesca Kendall Email AdvertisementClosed   Amelia   Updated September 14, 2022 at 11:35am   2 Most recent comment from Marko Davidović:Hello Francesca, Thank you for reaching out to us.No, unfortunately, we are not familiar with a plugin that has such capabilities and we do not know if they could work together with Amelia, otherwise, ... Kamel Berlime Deals not ShowingClosed   Amelia   Updated September 14, 2022 at 11:33am   2 Most recent comment from Marko Davidović:Hello Kamel, Thank you for reaching out to us.Once you install the latest version you need to purge the cache with some caching plugin. After that packages should appear.Hope this helps. Christophe Biolaz horairesClosed   Amelia   Updated September 14, 2022 at 11:33am   7 Most recent comment from Isidora Markovic:Hello Christophe, First, thank you for choosing Amelia and being our loyal customer! I am reaching out to you today to find out if you would be interested in participating in our case study. We are cr ... Anis Kuzmis Email Notifications for Appointments stopped sendingClosed   Amelia   Updated September 14, 2022 at 11:21am   2 Most recent comment from Marko Davidović:Hello Anis, Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP ... Jeromy Hoffee Technical IssuesClosed   Amelia   Updated September 14, 2022 at 11:20am   2 Most recent comment from Marko Davidović:Hello Jeromy, Thank you for reaching out to us.In Amelia/settings/role settings you have the option called Check customer's name for existing email when booking. Disable this option if you want ... Nils Gomez Package service AmeliaClosed   Amelia   Updated September 14, 2022 at 11:14am   2 Most recent comment from Marko Davidović:Hello Nils, Thank you for reaching out to us.You need to purge the cache from the site and the packages option will appear.We are sending you the latest version of Amelia in the attachment and a short ... ARTURO TOLEDO several people on the same reservationClosed   Amelia   Updated September 14, 2022 at 11:13am   4 Most recent comment from Miloš Jovanović:Hi, ARTURO I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great ... G W PayPal Keeps SpinningClosed   Amelia   Updated September 14, 2022 at 11:03am   2 Most recent comment from Marko Davidović:Hello Gregory, Thank you for reaching out to us.We went to your site and when we tried to book with PayPal we were able to do so without any issue. Please try to purge the cache from the site and che ... Jessica Muehlher LinksClosed   Amelia   Updated September 14, 2022 at 10:59am   2 Most recent comment from Marko Davidović:Hello Jessica, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this https://features.wpa ... Léo Leccia Reduction of the coupon value amount after use.Closed   Amelia   Updated September 14, 2022 at 10:37am   2 Most recent comment from Marko Davidović:Hello Léo, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this https://features.wpamel ... Melanie Schmid-Falter Is it possible to use Amelia without payment?Closed   Amelia   Updated September 14, 2022 at 10:37am   2 Most recent comment from Marko Davidović:Hello Melanie Schmid-Falter, Thank you for reaching out to us.Yes, you can disable all of that. For example, if you do not offer a recurring option for a service, that step will not be displayed. The ... NICQ Transation into mu language : frenchClosed Pre-purchase questions for Amelia   Updated September 14, 2022 at 10:34am   2 Most recent comment from Marko Davidović:Hello Charles, Thank you for your interest in our product.Yes, Amelia supports the Franch language. Amelia inherits the language from WordPress. At the moment we have Spanish, German, Dutch, Russian, ... Alex Buffer Time BugClosed   Amelia   Updated September 14, 2022 at 10:28am   2 Most recent comment from Marko Davidović:Hello Alex, Thank you for reaching out to us.You can turn off the buffer time easily by clicking on the X that will appear when you hover over the buffer time.If you have any more questions please ope ... Matthew Amos Table header not aligning with the table bodyClosed   wpDataTables   Updated September 14, 2022 at 9:50am   3 Most recent comment from Aleksandar Vuković:Hello RavenThank you for letting us know you were able to resolve this with CSS.We apologize for the late response, by the way, we've had a lot of tickets coming in in the past few weeks.Please f ...