We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Giam Booking details missing after paymentClosed   Amelia   Updated September 20, 2022 at 3:22pm   4 Most recent comment from Uroš Jovanović:Hello Giam,Thank you for that.Looking forward to your reply. Gerardo customizationClosed   Amelia   Updated September 20, 2022 at 1:20pm   4 Most recent comment from Marko Davidović:Hello Gerardo,This is the only way to achieve this. This way it will skip the service and employee choosing options.In other cases customer needs to choose the service first then the employee so that ... Lowe Marketing Shortcode incompatibilityClosed   Amelia   Updated September 20, 2022 at 12:58pm   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us. The issue could be that you use the old form and the new form on the same page. The old forms use vue2 and the new forms use vue3, and for this reason old and ... PeriPeriCreative Limited amount of extrasClosed   Amelia   Updated September 20, 2022 at 11:36am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Each extra is accounted separately. I'll kindly ask you to add it as a feature suggestio ... Lorenzo Book 2 different appointments in the same timeClosed   Amelia   Updated September 20, 2022 at 11:27am   2 Most recent comment from Marko Davidović:Hello Lorenzo, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this https://features.wpa ... David van Aarle Stop booking for non excisting customersClosed   Amelia   Updated September 20, 2022 at 10:05am   5 Most recent comment from Uroš Jovanović:Hello David,Glad to be able to assist you.Please reach out to us if you have any other questions. Pratham A Can we send bulk Notification on Whatsapp using AmeliaClosed Pre-purchase questions for Amelia   Updated September 20, 2022 at 9:23am   2 Most recent comment from Uroš Jovanović:Hello Pratham,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Pam Haag Woocommerce with AmeliaClosed Pre-purchase questions for Amelia   Updated September 20, 2022 at 9:07am   2 Most recent comment from Uroš Jovanović:Hello Pam,Thank you for reaching out to us.The main advantage of the WooCommerce integration is that allows you to use their payment gateways, send invoices, and include taxes for your services. In or ... Oliver Bode INvisibilty Visibilty ElementsClosed   Amelia   Updated September 20, 2022 at 8:19am   2 Most recent comment from Marko Davidović:Hello Oliver, Thank you for reaching out to us.This is a default view of Amelia's panels and what you want cannot be changed in Amelia, unfortunately. Maybe you can try to achieve this with some ... Ammar Latif Can I use this plugin to create car rental systemClosed Pre-purchase questions for Amelia   Updated September 20, 2022 at 7:39am   2 Most recent comment from Marko Davidović:Hello Ammar Latif, Thank you for reaching out to us.Amelia wasn't really designed for that purpose. Amelia is designed for bookings anf appointments and the duration of an appointment cannot be l ... Ovidio Problem with coupons when the discount is 100%Closed   Amelia   Updated September 20, 2022 at 7:35am   3 Most recent comment from Marko Davidović:Hello Ovidio, Thank you for reaching out to us.We are glad to hear that this issue has been resolved. If you have any more questions please open another ticket and we will gladly help you there. We w ... Elias Adding sessions to customer package from backendClosed   Amelia   Updated September 20, 2022 at 7:15am   4 Most recent comment from Marko Davidović:Hello Elias, Please update to the latest version so that the plugin can function properly. When it comes to the old version of the plugin, if you have any issue we can not know exactly what the issu ... Marco registered customersClosed Pre-purchase questions for Amelia   Updated September 20, 2022 at 6:31am   2 Most recent comment from Marko Davidović:Hello Marco, Thank you for your interest in our product.Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even as part of the Pro li ... PeriPeriCreative More than one employeeClosed   Amelia   Updated September 19, 2022 at 7:03pm   2 Most recent comment from Stanislav Snagovskiy:Hello PeriPeriCreative, Thank you for reaching out to us.Currently, there is no such feature built-in. In Amelia, only one employee can perform one service.I'll kindly ask you to add it as a fea ... PeriPeriCreative PDF the email notificationClosed   Amelia   Updated September 19, 2022 at 6:48pm   2 Most recent comment from Stanislav Snagovskiy:Hello PeriPeriCreative,  Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link:  ...