We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jason King Search not able useClosed   wpDataTables   Updated September 22, 2022 at 5:25pm   6 Most recent comment from Miloš Jovanović:Hi, JasonI can see on this Query, for exampleSELECT * FROM `wp_posts` WHERE `post_type` LIKE 'product'You have the accent graves (`) around table name wp_posts.  Try to remove them, like t ... PeriPeriCreative Using Amelia for equipment rentalClosed   Amelia   Updated September 22, 2022 at 3:07pm   6 Most recent comment from Uroš Jovanović:Hello, Glad to hear that. Thank you very much for your feedback and suggestions.Please let us know if you have any other questions. Nick Onclin Agenda TimeClosed   Amelia   Updated September 22, 2022 at 2:20pm   2 Most recent comment from Uroš Jovanović:Hello Nick,Thank you for reaching out to us.Can you please check if there is any time zone difference between your website and the Google Calendar as that could be the reason for this issue?Looking fo ... Imran How to change image - see attachedClosed   Amelia   Updated September 22, 2022 at 1:14pm   4 Most recent comment from Uroš Jovanović:Hello Imran,Yes, that is right, unfortunately, the image cannot be added to that field.Please let us know if you have any other questions. William General QustionsClosed   wpDataTables   Updated September 22, 2022 at 12:59pm   2 Most recent comment from Uroš Jovanović:Hello William,Thank you for reaching out to us.In the next update of the wpDataTables plugin, we will add an auto-update configuration and it should work great for your needs.In regards to flipping t ... Michael Baker Change the word "Persons" in checkoutClosed   Amelia   Updated September 22, 2022 at 12:22pm   2 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Andrew Google Sheets: cURL error 28Closed   wpDataTables   Updated September 22, 2022 at 12:04pm   15 Most recent comment from Miloš Jovanović:Hi, Andrew Our developers are working on a solution for improved caching for our tables.   This will be very useful in situations when linking tables to Google Spreadsheets, or Google API. It shoul ... Amit One Slot Per UserClosed Pre-purchase questions for Amelia   Updated September 22, 2022 at 10:30am   2 Most recent comment from Marko Davidović:Hello Amit, Thank you for reaching out to us.Please check if the Allow booking above maximum capacity option is disabled in appointment settingsHope this helps. Marina All the site is translated in English except the Amelia pluginClosed   Amelia   Updated September 22, 2022 at 9:47am   8 Most recent comment from Marko Davidović:Hello again Marina,We have checked in the console and the locale of your pages are not good. When we select the English language on your site on this page And when we check in the console and you can ... Lanx hiding the price - zero costClosed   Amelia   Updated September 22, 2022 at 8:41am   4 Most recent comment from Uroš Jovanović:Hello Lanx,Thank you for clearing that up.For the purpose of hiding the price of the service on the front-end, you could use the following CSS: .am-adv-select__popper .am-adv-select__item-price{    ... John Silas Willoughby Notifactions And EventsClosed Pre-purchase questions for Amelia   Updated September 22, 2022 at 8:32am   2 Most recent comment from Marko Davidović:Hello John Silas Willoughby, Thank you for reaching out to us.In the full version, you can receive notifications for everything. You can also customize the Events. You can create services and set the ... SHIVANI problemClosed Pre-purchase questions for Amelia   Updated September 22, 2022 at 7:52am   2 Most recent comment from Marko Davidović:Hello Shivani, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3130256/ For future reference, please don't op ... Matthew Bambrick Multiple Package PurchasesClosed   Amelia   Updated September 22, 2022 at 6:54am   2 Most recent comment from Marko Davidović:Hello Matthew, Thank you for reaching out to us.At the moment you can only sell packages one by one. You can not sell 2 packages in one go but we plan to implement a cart feature. It should be impleme ... Marko Banušić SPA and headless WPClosed Pre-purchase questions for wpDataTables   Updated October 10, 2022 at 2:48pm   6 Most recent comment from Miloš Jovanović:Pozdrav, Marko.Firstly, my sincere apologies for all the waiting time.We have confirmation. With our plugin's built-in functionalities, currently, there is no way to achieve this, but you could m ... Frank Wade Round RobinClosed   Amelia   Updated September 21, 2022 at 7:59pm   4 Most recent comment from Miloš Jovanović:Hi, Frank I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.My apologies if I ...