Hi, Jon 

Sorry for the waiting time

You are right, i can see the issue.

We are unable to replicate this on our local test site, or on our Demo, though,

so it seems something specific for your setup.

If i pick the first Package > "Four group classes + one free" , and i select these 5 dates, we have a console error on the page : 

2.

For the "Online Group Class "  4 appointments,

we got a slightly different error message in the console :

TypeError: Cannot read properties of undefined (reading '20:00')

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And it does seem to happen only if we pick all the available appointments for both of them  > if i pick one less appointment than the maximum offered,  then it goes to "Continue" without any errors.

I never saw something like this, to be honest, so we will get help from our 2nd level Senior colleagues.

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The error seems to be pointing at something with the "time" of the selected dates, or perhaps "one of the dates" when combined together, but that is only guessing at this point.

Could we please take a look at the back-end setup?

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi, Marti

Thank you for this input on the issue, I believe it will be useful.

We will have to get advise from senior colleagues, to be honest, I am not sure what is the best way to tackle this issue,  and it does seem that you have the exact same issue - but we will double-check everything.

As soon as they advise, we will report back. Thank you

Hi, Marti

After advise from our 2nd level, it will be best if you can please create a new ticket from your profile,

and we are going to check if it is exactly the same issue that Jon is having,

in either case we will do our best to help in isolating and resolving it as soon as possible.

Thank you

Hi, Marti 

Sorry for the waiting time.

Thank you for opening a separate ticket for your situation.

Of course, we will follow both tickets, and see if it is exactly the same issue,

and if so - hopefully we should be able to isolate the issue and resolve both at same time.

We have responded on your ticket, let's proceed there, if you agree.

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And of course, we will proceed to correspond with Jon about his issue on this ticket.

Thank you