We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Francisco Silva Work with Formidable Forms/SSAClosed Pre-purchase questions for Amelia   Updated September 21, 2022 at 9:09am   2 Most recent comment from Uroš Jovanović:Hello Francisco, Thank you for reaching out to us.1. Employees can be connected to one Google Calendar at a time, and if you, as an admin, want to see all of these appointments, you could have all th ... Frank Wade Hide Custom Fields with CSS Booking 2.0Closed   Amelia   Updated September 21, 2022 at 9:05am   4 Most recent comment from Marko Davidović:Hello Frank,Currently there is no ID for custom fields specifically, so unfortunately custom fields cannot be targeted with CSS.I'll kindly ask you to add it as a feature suggestion on this https ... Etienne Mansard Add service durationClosed Pre-purchase questions for Amelia   Updated September 21, 2022 at 7:02am   2 Most recent comment from Marko Davidović:Hello Etienne, Thank you for reaching out to us.This is an easy fix. You just need to set you default time step in Amelia/settings/general settings to 5 minutes and that is itPlease try it out and let ... Mary calendar configurationClosed   Amelia   Updated September 21, 2022 at 6:59am   2 Most recent comment from Marko Davidović:Hello Mary, Thank you for reaching out to us.When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to dif ... Lanx Conditional logic for bookings/ shared resourceClosed   Amelia   Updated September 21, 2022 at 6:47am   7 Most recent comment from Marko Davidović:Hello Alex,Thank you for understanding. We are glad that we were able to help you.We wish you all the best. Brasileu Step By Step 2.0 Confirmation PageClosed Pre-purchase questions for Amelia   Updated September 21, 2022 at 6:15am   6 Most recent comment from Marko Davidović:Hello Brasileu,You are most welcome. You can stay up to date with all the implementations and bug fixes with our changelog on the following link https://wpamelia.com/changelog/.If you have any more ... PeriPeriCreative Email notification for appointment changedClosed   Amelia   Updated September 20, 2022 at 8:53pm   2 Most recent comment from Stanislav Snagovskiy:Hello PeriPeriCreative, Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: h ... szmTypkiaYlrEJqV nVyJYZfWxTIabClosed Pre-purchase questions for Amelia   Updated September 20, 2022 at 8:47pm   1 Most recent comment from szmTypkiaYlrEJqV:LFXjEqTryPnxJZic PeriPeriCreative Hide tabs in employees setupClosed   Amelia   Updated September 20, 2022 at 7:03pm   4 Most recent comment from Stanislav Snagovskiy:Dear PeriPeriCreative,You are welcome,  but that is custom work, and unfortunately, we do not provide custom work at the moment and I will not be able to assist you here.Thank you for your suggest ... Andrew Illegal mix of collationsClosed   wpDataTables   Updated September 20, 2022 at 6:21pm   7 Most recent comment from Miloš Jovanović:Hi, Andy Sorry for the waiting time.I am delighted to hear that this has been resolved, absolutely awesome!Thank you for letting us know, and for confirming that it was due to the collation in some D ... Rees Microsoft AzureClosed   wpDataTables   Updated September 20, 2022 at 6:18pm   4 Most recent comment from Miloš Jovanović:Hi, Rees That is correct.Firstly when you input all the relevant remote connection details,  into the "Separate DB connection" tab, you can Test if the connection between wpDataTables and the remo ... Gary Loewenthal Edit row no longer updating table - no error messageClosed   wpDataTables   Updated September 20, 2022 at 5:46pm   4 Most recent comment from Miloš Jovanović:Hi, Gary Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... SEAN SMITH Step By Step Calendar ColorClosed Pre-purchase questions for Amelia   Updated September 20, 2022 at 4:06pm   2 Most recent comment from Uroš Jovanović:Hello Sean,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that ... Eric Amelia booking sizeClosed Pre-purchase questions for Amelia   Updated September 20, 2022 at 4:00pm   5 Most recent comment from Miloš Jovanović:Hi, Roberta And we just forgot to mention,Additionally, I just wanted to point out that we have pages with Demos, that you can use to try out the plugin's features - https://wpamelia.com/demos ... youngjin kim (ctxwing) wpDataTableClosed   wpDataTables   Updated September 20, 2022 at 3:32pm   2 Most recent comment from Miloš Jovanović:Hi, youngjin kim Thanks for reaching out to us - I am sorry, but we are not sure we understood the example. The part on the top right - is this to select from all the columns in the table, which wil ...