We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andrew URL PreFilterClosed   wpDataTables   Updated September 14, 2022 at 8:03pm   8 Most recent comment from Miloš Jovanović:Hi, Andrew I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.May I ask you ... Lisa Parziale Sort filter column resultsClosed   wpDataTables   Updated September 14, 2022 at 8:02pm   6 Most recent comment from Miloš Jovanović:Hi, Lisa You're welcome.We are happy to help.Of course, please don't hesitate to reach out whenever you have any questionsThank you Lisa Parziale Filter on column with multiple selectionsClosed   wpDataTables   Updated September 14, 2022 at 8:01pm   6 Most recent comment from Miloš Jovanović:Hi, Lisa I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.May I ask you f ... Andreas Jantke Event notification for service bookingClosed   Amelia   Updated September 14, 2022 at 3:57pm   6 Most recent comment from Miloš Jovanović:Hey, Andreas  I am delighted to hear that this has been resolved. Thank you for letting us know. -Of course, once you get to the project for multi-language, please don't hesitate to reach out ... Yasmin Birk Creating a packageClosed   Amelia   Updated September 14, 2022 at 3:46pm   6 Most recent comment from Miloš Jovanović:Hi, YasminYou're welcome , i am happy to help.I know that this can seem very complex,  but if you take a look, in  this article,there is a guide on how to use a plugin, that helps you add this ... Julien No woocommerce ID on CSVClosed   Amelia   Updated September 14, 2022 at 3:26pm   9 Most recent comment from Miloš Jovanović:Hi, Julien I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.My apologies i ... Peggy Weijgertze Seperate Invoicing with the recuring appontmentsClosed   Amelia   Updated September 14, 2022 at 1:43pm   2 Most recent comment from Uroš Jovanović:Hello Wilma,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Piero Problem with notifications and meet integrationClosed   Amelia   Updated September 14, 2022 at 1:42pm   4 Most recent comment from Marko Davidović:Hello Piero,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to ... Kristin EventsClosed   Amelia   Updated September 14, 2022 at 1:37pm   2 Most recent comment from Marko Davidović:Hello Kristin, Thank you for purchasing our product, and for reaching out to us. User or appointment and event details can be displayed in Google Calendar. You just need to put placeholders in Event ... Pablo Casas Cabrera Booking pluginClosed   Amelia   Updated September 14, 2022 at 1:03pm   2 Most recent comment from Marko Davidović:Hello Pablo Casas Cabrera, Thank you for reaching out to us.As far as we can see you have the issue with the desktop as well. You do not have Amelia on this page at allPlease check these points: 1. Ar ... Charles Gilker Recurring eventClosed   Amelia   Updated September 14, 2022 at 12:55pm   2 Most recent comment from Marko Davidović:Hello Charles, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Even if the Event is recurring it still separate event and it needs to be booked separ ... Sigi Leitner Attachments in email notificationsClosed   Amelia   Updated September 14, 2022 at 12:28pm   2 Most recent comment from Marko Davidović:Hello Christoph, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this https://features.w ... Penélope López won't let me add eventsClosed   Amelia   Updated September 14, 2022 at 11:50am   2 Most recent comment from Marko Davidović:Hello Penélope, I'm afraid that we didn't quite get what the issue look exactly? Can you please send a short video? Looking forward to your reply. Molly Rose Jackson Categories / servicesClosed   Amelia   Updated September 14, 2022 at 11:46am   2 Most recent comment from Marko Davidović:Hello Molly, Thank you for reaching out to us.We have checked in the system and each of your tickets has been answered. You opened an identical ticket a couple of days ago with an identical question ... Celia Rousset Remove Coupon field at checkoutClosed   Amelia   Updated September 14, 2022 at 11:38am   7 Most recent comment from Isidora Markovic:Hello Celia, First, thank you for choosing Amelia and being our loyal customer! I am reaching out to you today to find out if you would be interested in participating in our case study. We are creatin ...