We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Erwan Rouding employee and routing formClosed   Amelia   Updated January 13, 2023 at 11:41am   5 Most recent comment from Marko Davidović:Hello Erwan, You are most welcome, and we are glad that we were able to help you.As for your other question, unfortunately, currently, this feature is not built-in in Amelia. This type of dynamic opti ... Fabienne change design formClosed   Amelia   Updated January 13, 2023 at 9:58am   5 Most recent comment from Marko Davidović:Hello Fabienne,1. Hi, in fact my customer prefer to choose first a date and time before choosing the category. - Unfortunately, currently, this feature is not built-in in Amelia. In Amelia customer ... Lucas slots open in the calendar when the appointment is already takenClosed   Amelia   Updated January 13, 2023 at 9:54am   2 Most recent comment from Marko Davidović:Hello again Lucas,I can see that this is a duplicate ticket, and we already covered this topic in another ticket:https://tmsplugins.ticksy.com/ticket/3205775/For future reference, please don't o ... Igor Hello, the calendar does not indicate the start time of the event. Event page.Closed Pre-purchase questions for Amelia   Updated January 13, 2023 at 9:53am   2 Most recent comment from Marko Davidović:Hello Igor, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that ther ... Promsy Célia Notification problemClosed   Amelia   Updated January 13, 2023 at 10:23am   6 Most recent comment from Marko Davidović:Hello Célia, As far as we can see, only 2 SMS are listed as undelivered. Everything else has been sent. It's possible that it wasn't sent because you have 10 segments in the SMS, but that ... Stacey Xenidis Sidebar in calendar viewClosed   Amelia   Updated January 13, 2023 at 8:49am   2 Most recent comment from Marko Davidović:Hello Stacey, Thank you for reaching out to us.1. Event list shows all events that you have not just for one month2. Please check what shortcode did you use if some of the Events are missing3. In gene ... SEVIAN Matthieu LanguagesClosed Pre-purchase questions for Amelia   Updated January 12, 2023 at 6:31pm   2 Most recent comment from Uroš Jovanović:Hello Sevian,Thank you for reaching out to us.Yes, it is possible to manage languages with each Amelia license.Hope this helps you.Please let me know if you have any other questions. Nicolas Briot Can we import into AMELIA a patient database of a podiatrist?Closed   Amelia   Updated January 12, 2023 at 5:59pm   6 Most recent comment from Uroš Jovanović:Hello Nicolas,Unfortunately, no that we know off. I have researched but I could not find the plugin that would fit your needs for that purpose.Please let me know if you have any other questions. Jeff W9 to be filled out and returned by your companyClosed Pre-purchase questions for wpDataTables   Updated January 13, 2023 at 7:36pm   3 Most recent comment from Miloš Jovanović:Hi, JeffOur managers have sent this form to be filled out by our reseller, Paddle.They have filled out the Form, which is attached to my response.Let us know if you have any further questions. Thank ... Gianpio Di Mario employee configurationClosed   Amelia   Updated January 12, 2023 at 4:45pm   5 Most recent comment from Uroš Jovanović:Hello Gianpio,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Phil de Gruchy Send WooCommerce order link to Outlook calendar descriptionClosed   Amelia   Updated January 12, 2023 at 2:21pm   4 Most recent comment from Uroš Jovanović:Hello Phil,Glad to be able to assist you.Please let me know if you have any other questions. Gianpio Di Mario employee google calendar integrationClosed   Amelia   Updated January 12, 2023 at 1:04pm   4 Most recent comment from Marko Davidović:Hello Gianpio,We are glad to heat that and I will forward this suggestion to the appropriate sector.We wish you all the best. Have a nice day.  Armando My support person has ghosted meClosed   Amelia   Updated January 12, 2023 at 12:31pm   4 Most recent comment from Marko Davidović:Hello Armando,No worries, we are glad to hear that everything is in order and you did get answered to all of your tickets. We wish you all the best. Have a nice day.  Travis Rosene Events Closing EarlyClosed   Amelia   Updated January 12, 2023 at 12:29pm   2 Most recent comment from Marko Davidović:Hello Travis, Thank you for reaching out to us. Please check your time zone in your WordPress settings. Amelia doesn't have any time zone settings, and it relies on WordPress' General setti ... Stacey Xenidis User/Event RegistrationClosed   Amelia   Updated January 12, 2023 at 12:23pm   2 Most recent comment from Marko Davidović:Hello Stacey, Thank you for reaching out to us.Yes, you can achieve this. You can enable the automatic creation of the “Amelia Customer” user. To do this, go to the “Roles Settings”, on the ...