We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

steve adding fields to old booking (customise)Closed   Amelia   Updated January 16, 2023 at 12:47pm   8 Most recent comment from Uroš Jovanović:Hello Steve,Glad to hear that you managed to solve this stuff.Please let me know if you have any other questions. Stacey Xenidis customizationClosed   Amelia   Updated January 16, 2023 at 12:46pm   2 Most recent comment from Uroš Jovanović:Hello Stacey,Thank you for reaching out to us and for your feedback. We understand your perspective and we really appreciate you taking the time to write this to us as user feedback is really import ... Vanessa Klaas Limit the bookings of events per weekClosed Pre-purchase questions for Amelia   Updated January 16, 2023 at 11:57am   2 Most recent comment from Marko Davidović:Hello Vanessa, Thank you for your interest in our product.We currently don't have a subscription feature built-in, but it is planned to be included in our Pro and/or Developer licenses at some po ... Franck Hide EmployeeClosed   Amelia   Updated January 16, 2023 at 9:24am   6 Most recent comment from Uroš Jovanović:Hello Franck,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins th ... Vincit-Lee How to make sure employee does not get blocked out when bookedClosed   Amelia   Updated January 16, 2023 at 7:35am   2 Most recent comment from Marko Davidović:Hello Vincit, Thank you for reaching out to us. You can not do double booking in Amelia. Amelia is designed to prevent this. So, you can either create a group appointment or you can create several emp ... Andrew Ambrosius JWT deprecationClosed   Amelia   Updated January 16, 2023 at 7:34am   4 Most recent comment from Marko Davidović:Hello Andrew, Yes, of course, we will publish the documentation in regard to that in due time. You do not need to worry.  We wish you all the best. Have a nice day.  Joshua Jia Amelia account not linking to Google CalendarClosed   Amelia   Updated January 16, 2023 at 7:32am   2 Most recent comment from Marko Davidović:Hello Joshua, Thank you for reaching out to us. You can do that easily you just need to check for 3 things 1. You have option Remove Google Calendar Busy Slots in Google Settings in Amelia plugin. ... Huy No custom fieldClosed   Amelia   Updated January 16, 2023 at 7:31am   12 Most recent comment from Marko Davidović:Hello Huy, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. H ... Deborah Lanyon Form not displaying properlyClosed   Amelia   Updated January 16, 2023 at 7:31am   2 Most recent comment from Marko Davidović:Hello Deborah, Thank you for reaching out to us. Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check ... BOUKHENNOUS CHERIF Modification du profile employéClosed   Amelia   Updated January 16, 2023 at 7:29am   2 Most recent comment from Marko Davidović:Hello Sharif, Thank you for reaching out to us. In settings/role setting, you have options that you have to enable to give this kind od permission to your employees.  Hope this helps. If you have an ... Christian Time Slots not SynchronizingClosed   Amelia   Updated January 16, 2023 at 7:29am   2 Most recent comment from Marko Davidović:Hello Christian, We are glad to hear that everything has been resolved. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. Have a ni ... SANNE Add online Events with Google meetClosed   Amelia   Updated January 16, 2023 at 7:25am   2 Most recent comment from Marko Davidović:Hello Sanne, Thank you for reaching out to us. Amelia can't create webinar links, only meeting links, but there are a couple of workarounds you can try: 1. If the webinars are different for each ... Kahlil Nagi Timezone Daylight SavingsClosed   Amelia   Updated January 16, 2023 at 7:22am   4 Most recent comment from Marko Davidović:Hello Kahlil, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best ... Jordan Dickerson Availability not savingClosed   Amelia   Updated January 15, 2023 at 3:57pm   4 Most recent comment from Uroš Jovanović:Hello Jordan,Thank you for the credentials.We have isolated this issue and passed it on to our developers. It will be resolved for the next updates, thank you for your patience. Jordan Dickerson Adding Availability to CalendarClosed   Amelia   Updated January 15, 2023 at 3:55pm   6 Most recent comment from Uroš Jovanović:Hello Jordan and Astym,I will respond to the tickets that you created as soon as possible.