As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Christian Pre-defined filteringClosed   wpDataTables   Updated January 26, 2023 at 9:05pm   2 Most recent comment from Miloš Jovanović:Hi, Christian  Thanks for reaching out to us Yes, we had a bug that made tables flash like that with predefined filters, but our devs fixed it with the latest Update 5.3. Can you please update your ... Eric Conditional LogicClosed   Gravity Forms integration for wpDataTables   Updated January 26, 2023 at 6:23pm   20 Most recent comment from Miloš Jovanović:Hi, EricYou're welcome, we are happy to help as much as we can from our end.Of course, we are happy to see that you found a working solution for the time being.As you know, when working with Wor ... Bryce Evans How many domains do I need?Closed Pre-purchase questions for Amelia   Updated January 26, 2023 at 5:52pm   2 Most recent comment from Uroš Jovanović:Hello Bryce,Thank you for reaching out to us.Amelia works well in a multisite environment. If your subsites are subdomains from the main domain, then you can use a Basic (1 domain) license.If each sub ... Russ Loucks wpDataTables sorting functionalityClosed   wpDataTables   Updated January 26, 2023 at 4:34pm   6 Most recent comment from Miloš Jovanović:Hi, Russ I apologise for the waiting time,and it seems that i did not initially understand your use-case correctly,  i thought that you needed to have an SQL based Table from a Google Spreadsheet, ... Markus Größing backend booking longer duration blocks further bookings even when slots are freeClosed   Amelia   Updated January 26, 2023 at 2:31pm   13 Most recent comment from Uroš Jovanović:Hello Markus,Thank you very much for your explanation.I will have this passed to our management and hope that it will be considered and implemented in one of the future updates.Please let me know if y ... Alex Warren Mandatory email fieldClosed   Amelia   Updated January 26, 2023 at 1:50pm   13 Most recent comment from Uroš Jovanović:Hello Alex,Can you please test it out now and let me know if it works or not?Looking forward to your reply. Ayman Amilia plugin inquiryClosed Pre-purchase questions for Amelia   Updated January 26, 2023 at 1:35pm   2 Most recent comment from Uroš Jovanović:Hello Ayman,Thank you for reaching out to us.Unfortunately, this is not possible with Amelia's built-in features, but I will have this passed to our management as a suggestion.Please let me kno ... richard_oven Multiple questions/requestsClosed   Amelia   Updated January 26, 2023 at 1:11pm   2 Most recent comment from Marko Davidović:Hello richard_oven, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry ... Berend Booking calenderClosed Pre-purchase questions for Amelia   Updated January 26, 2023 at 1:03pm   2 Most recent comment from Uroš Jovanović:Hello Berend,Thank you for reaching out to us.The working hours in Amelia are set up either with a weekly schedule or with specific working hours for a specific day with special days.Hope this helps ... Gil CRITICAL | Redirect to Amelia Thank you page after payement issueClosed   Amelia   Updated January 26, 2023 at 12:57pm   5 Most recent comment from Uroš Jovanović:Hello Gil,Thank you for your patience.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you ple ... Jordi van de Velde Bring extra people with you optionClosed   Amelia   Updated January 26, 2023 at 12:34pm   2 Most recent comment from Marko Davidović:Hello Jordi, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it ... Kalimah IT Problem in package booking from customer panelClosed   Amelia   Updated January 26, 2023 at 12:06pm   2 Most recent comment from Marko Davidović:Hello Kalimah, Thank you for reaching out to us.This is how Amelia is designed. If they do not book all appointments in advanced with the same employee, the employee will be assigned at random once th ... Yaniv Feldman Schedule typeClosed   Amelia   Updated January 26, 2023 at 12:02pm   2 Most recent comment from Uroš Jovanović:Hello Yaniv,Thank you for reaching out to us.Unfortunately, this is currently not possible with Amelia's built-in features but we will have this passed on to our management.Please let me know if ... Riky Buying a new amelia versionClosed Pre-purchase questions for Amelia   Updated January 26, 2023 at 11:56am   2 Most recent comment from Uroš Jovanović:Hello Riky,Thank you for reaching out to us. You can clone your site with some duplicator or cloning plugin, also there's a way to migrate only Amelia's database tables. There are around 47 ... Jason Sutherland Timeslots does not change on the front end of the booking system. It stays from 7am to 7pmClosed   Amelia   Updated January 26, 2023 at 10:41am   2 Most recent comment from Marko Davidović:Hello Jason, Thank you for reaching out to us.We can see that working hours are set by default from 9 to 17You need to go to each employee work hours and set the working time for them in employee moda ...