We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marco Griffini Custom FunctionClosed   Amelia   Updated January 17, 2023 at 1:02pm   8 Most recent comment from Uroš Jovanović:Hello Marco,Glad to be able to assist you.We will respond to the other ticket you created as soon as possible. emmanuel kuforiji Cant upload the fileClosed   Amelia   Updated January 17, 2023 at 12:41pm   4 Most recent comment from Marko Davidović:Hello emmanuel, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are ... Álvaro no-show status for employeesClosed   Amelia   Updated January 17, 2023 at 12:09pm   4 Most recent comment from Marko Davidović:Hello Álvaro,We thank you for your report I will forward this to our developers to be reviewed.If you have any more questions please open a new separate ticket for each question and we will gladly h ... Leonardo Vasconcelos Lima payment confirmationClosed   Amelia   Updated January 17, 2023 at 11:54am   20 Most recent comment from Uroš Jovanović:Hello Leonardo, Thank you very much for your patience and for providing me with the staging website. I tested it out on the staging website and I the appointment booking with the appointment that w ... Kalimah IT Time slot is unavailableClosed   Amelia   Updated January 17, 2023 at 11:52am   4 Most recent comment from Uroš Jovanović:Hello Kalimah,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Patrick Meijer Buffer time between appointments not reflectedClosed   Amelia   Updated January 17, 2023 at 11:50am   6 Most recent comment from Marko Davidović:Hello Patrick,No worries, maybe you just didn't click save or something, what matters is that everything is working fine. And thank you for wanting to leave a review, once you have the time plea ... Jason Every other week AvailabilityClosed Pre-purchase questions for Amelia   Updated January 17, 2023 at 11:29am   2 Most recent comment from Marko Davidović:Hello Jason, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You would need manually to create special days and set that your employee works on those ... lynob web shortcode to skip first click in catalog 2.0Closed   Amelia   Updated January 17, 2023 at 10:32am   2 Most recent comment from Uroš Jovanović:Hello Iynob,Thank you for reaching out to us.Unfortunately, the only option is to predefine the category in the shortcode.Please let me know if you have any other questions. emmanuel kuforiji Cant upload the fileClosed   Amelia   Updated January 17, 2023 at 10:14am   4 Most recent comment from Uroš Jovanović:Hello Emmanuel,Thank you for the update.Yes, that is the best practice to upload the plugin as it is the most efficient way and there is almost no room for error.Please let me know if you have any oth ... Paul Just a few questionsClosed   Amelia   Updated January 17, 2023 at 9:57am   2 Most recent comment from Marko Davidović:Hello Paul, Thank you for reaching out to us.When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to dif ... Elizabeth Change time from 24 hour to 12 hour format on employee schedule - admin and employee panelClosed   Amelia   Updated January 17, 2023 at 9:52am   4 Most recent comment from Uroš Jovanović:Hello Elizabeth,Glad to be able to assist you.Please let me know if you have any other questions. Marco Custom Field - Attachment - Uploded Files Name automatically changedClosed   Amelia   Updated January 17, 2023 at 12:02pm   6 Most recent comment from Marko Davidović:Hello Marco,We just got the feedback from our colleagues and they have told us that we save attachments with a name that represents bookingId_randomToken, because the attachments are saved in wp-conte ... Alayn Govea Edit text sizesClosed   Amelia   Updated January 17, 2023 at 8:52am   8 Most recent comment from Uroš Jovanović:Hello Alayn,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins th ... juan carlos Vazquez Vista MOVIL..Closed Pre-purchase questions for Amelia   Updated January 16, 2023 at 11:16pm   2 Most recent comment from Uroš Jovanović:Hello Juan,Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation since we use Google Translate to tran ... Tsuifei Cancel or hide the Extra Options featureClosed   Amelia   Updated January 16, 2023 at 11:08pm   2 Most recent comment from Uroš Jovanović:Hello Tsuifei,Thank you for reaching out to us.The extras step is only displayed on the booking form only if the service has extras crated for it.Please let me know if that is the case or not.Looking ...