We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

JUAN GLAUBITZ DiscountClosed   Amelia   Updated January 14, 2023 at 7:51pm   12 Most recent comment from Aleksandar Vuković:Hello Juan.We purged the cache on that page and after that we could no longer see any packages offered with a discount:Can you please check it out and let us know if you see any issues now? Bruce Sign UpClosed   Amelia   Updated January 14, 2023 at 7:17pm   11 Most recent comment from Aleksandar Vuković:Hey Bruce.I'll jump in for Isidora real quick.We have a page for Customer Success Stories where we try to promote and describe Amelia from users' perspectives.We want to have as many sep ... Håvard Spaniland Hide capacity in EventsClosed   Amelia   Updated January 14, 2023 at 6:51pm   21 Most recent comment from Aleksandar Vuković:Hello again Sergio.If the CSS provided helps you hide the capacity you need, can you please open a new ticket for everything else you may need, as we're basically highjacking this ticket from H ... John Reeve ActivationClosed   wpDataTables   Updated January 13, 2023 at 8:33pm   9 Most recent comment from Miloš Jovanović:Hi, John Sorry for the delay-Thank you for sharing this update with us. We were not sure if the issue was resolved,but it is not a problem at all, what matters is that you have found the issue and ... Domenic Getting present appointments to appear on calendarClosed   Amelia   Updated January 13, 2023 at 7:27pm   2 Most recent comment from Uroš Jovanović:Hello Domenic,Thank you for reaching out to us.Unfortunately, there is currently no such option as only the newly-booked appointments will appear on the google calendar.Hope this helps you.Please let ... Mitch Rayborn wordpressClosed   Amelia   Updated January 13, 2023 at 7:21pm   2 Most recent comment from Uroš Jovanović:Hello Mitch,Thank you for reaching out to us.To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor tag like this: Terms ... Esteban WhatsApp NotificationsClosed   Amelia   Updated January 13, 2023 at 6:49pm   22 Most recent comment from Uroš Jovanović:Hello Esteban,Have you configured cronjob for that purpose?cron is a Linux utility that schedules a command or script on your server to run automatically at a specified time and date. A cron job i ... Christiaan How to allow users to book services over multiple daysClosed   Amelia   Updated January 13, 2023 at 6:39pm   2 Most recent comment from Uroš Jovanović:Hello Christiaan,Thank you for reaching out to us.For that purpose, you can enable recurring appointments for that service. You can read more about that at the following link.Please let me know if yo ... Henning Package BookingClosed   Amelia   Updated January 13, 2023 at 5:00pm   4 Most recent comment from Uroš Jovanović:Hello Henning,Thank you for pointing this out, I hope that it will soon be implemented.In the meantime, please let us know if you have any other questions. Gila Dávid Dynamic pricing for additional clientsClosed   Amelia   Updated January 13, 2023 at 4:59pm   2 Most recent comment from Uroš Jovanović:Hello Gila,Thank you for reaching out to us and for pointing this out to us.I have passed this on to our management and hope that it will be implemented in one of the next updates, but there is no ET ... Phill Email NotificationsClosed   Amelia   Updated January 13, 2023 at 4:50pm   4 Most recent comment from Uroš Jovanović:Hello Phill,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins th ... Pascal Hide "repeat every" with CSSClosed   Amelia   Updated January 13, 2023 at 2:09pm   8 Most recent comment from Miloš Jovanović:Hi, Pascal I am delighted to hear that this has been resolved. Thank you for letting us know.  Anything else that we could assist with, please don't hesitate to create new tickets. - I also wan ... Marge Using Zoom with Group SchedulingClosed   Amelia   Updated January 13, 2023 at 1:17pm   2 Most recent comment from Marko Davidović:Hello Marge, Thank you for reaching out to us.Amelia works like this. When a customer or someone in the back book an appointment that customer will automatically get notifications about that appointme ... Dieter Erni Service description in Step by Step booking formClosed   Amelia   Updated January 13, 2023 at 1:08pm   2 Most recent comment from Marko Davidović:Hello Dieter, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Step by Step booking form. You can show this in the catalog booking form instead.I'll kind ... Barbara Thieme Coupons for events but not for appointmentsClosed   Amelia   Updated January 13, 2023 at 12:12pm   6 Most recent comment from Marko Davidović:Hello Barbara,Can you please try this one .amelia-v2-booking #amelia-container .am-button.am-button--small { display: none }You can see that when we apply it there is no button anymoreLooking forw ...