We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Weiss, Jan Send List of Event's Attendees to Employee via custom notificationClosed   Amelia   Updated January 12, 2023 at 7:58am   4 Most recent comment from Marko Davidović:Hello Jan, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a fe ... Tim Schneider Google CalendarClosed   Amelia   Updated January 12, 2023 at 7:39am   2 Most recent comment from Marko Davidović:Hello Tim, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket:https://tmsplugins.ticksy.com/ticket/3184431/For future refe ... Janin Heinze Employees cannot upload imagesClosed   Amelia   Updated January 12, 2023 at 12:06am   6 Most recent comment from Uroš Jovanović:Hello Janin,Thank you for clearing that up.I have passed this suggestion to our management and hope that it will be implemented at some point in the future.Please let me know if you have any other qu ... Lindsay Approve multiple appointments at once?Closed   Amelia   Updated January 11, 2023 at 11:21pm   2 Most recent comment from Uroš Jovanović:Hello Lindsay,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Barbara Thieme Sorting by family name, not first nameClosed   Amelia   Updated January 11, 2023 at 11:09pm   2 Most recent comment from Uroš Jovanović:Hello Barbara, Thank you for reaching out to us. Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. Sergio Refund bad supportClosed   Amelia   Updated January 11, 2023 at 8:05pm   2 Most recent comment from Uroš Jovanović:Hello Sergio,Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for: If you don ... Oliver Martin Mobile optimisationsClosed   Amelia   Updated January 11, 2023 at 7:10pm   5 Most recent comment from Uroš Jovanović:Hello William,We do not have a solution at the moment, but we hope that it will soon be possible with the Amelia plugin.Please let me know if you have any other questions. Andrew Yin Booking across multiple sites/centralized bookingClosed   Amelia   Updated January 11, 2023 at 6:37pm   2 Most recent comment from Uroš Jovanović:Hello Andrew,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Barbara Thieme Zoom Meeting with waiting room and registrationClosed   Amelia   Updated January 11, 2023 at 6:36pm   4 Most recent comment from Uroš Jovanović:Hello Barbara,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Ioannis Clients appointment slots left to be booked.Closed   Amelia   Updated January 11, 2023 at 6:06pm   5 Most recent comment from Miloš Jovanović:Hi, Ioannis You're welcome, i am happy to help.In regards to this line missing in the Email notification, i see what you mean, this one-It is possible that you might have added some "additional ... Jelle time in betweenClosed Pre-purchase questions for Amelia   Updated January 11, 2023 at 5:50pm   2 Most recent comment from Uroš Jovanović:Hello Jelle,Thank you for reaching out to us.If you are referring to buffer time before and after, that will add to the duration of the service to make sure that the time slot I ready and that it get ... Mohamed Rashad Notifications and CronClosed   Amelia   Updated January 11, 2023 at 3:43pm   6 Most recent comment from Aleksandar Vuković:Hello Mohamed.Please don't share your admin credentials in a public response. I appreciate lynob trying to help (and the quotation remark was correct, by the way, thanks!) but lynob is not a ... Spiros Pre-sale question about functionalityClosed Pre-purchase questions for Amelia   Updated January 11, 2023 at 3:26pm   2 Most recent comment from Uroš Jovanović:Hello Spiros,Thank you for expressing interest in the Amelia plugin.Yes, that is exactly how this works if you have one employee, and now if you have multiple employees and you want the other services ... Dan Stevens Form integration - ForminatorClosed   wpDataTables   Updated January 11, 2023 at 2:55pm   3 Most recent comment from Miloš Jovanović:Hi, Dan I apologise - i did not answer your last question, as an alternative solution, you asked : Alternatively, is there an easy way to read the wpdatatables filters (and a particular column returne ... Tim Schneider Different services, one roomClosed   Amelia   Updated January 11, 2023 at 2:44pm   11 Most recent comment from Uroš Jovanović:Hello Tim,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ...