We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

James Fouché Deleting/editing appointments with Amelia Manager authorityClosed   Amelia   Updated January 17, 2023 at 9:33pm   2 Most recent comment from Aleksandar Vuković:Hello James.All you need to enable for "Amelia Manager" are these two capabilities:amelia_delete_appointmentsamelia_delete_calendarYou can see the icon here:And you can see that this user is, in fact, ... Ben Adams Can I add VAR1 to "sum" shortcode?Closed   wpDataTables   Updated January 17, 2023 at 6:55pm   4 Most recent comment from Miloš Jovanović:Hi, BenI am delighted to hear that this has been resolved. Thank you for letting us know. I will also make note of this , perhaps it might be useful for a future improvement by our devs.Anything els ... Chris Hyperlinking a column from the value of another columnClosed   wpDataTables   Updated January 17, 2023 at 6:43pm   2 Most recent comment from Miloš Jovanović:Hi, ChrisThanks for reaching out to us- If you wish to combine values from multiple columns as a hyperlink,maybe the best solution will be to use our CONCAT functionality with SQL tables.Please check ... Jason King Foreign key column search issueClosed   wpDataTables   Updated January 17, 2023 at 5:13pm   13 Most recent comment from Miloš Jovanović:Hi, KlemenI have responded to your individual ticket, but I will also provide this explanation here.Our SQL feature runs everything through our Parser,and it has certain limitations.-Our logic is ba ... Klemen Editing SQL table without table id shownClosed   wpDataTables   Updated January 17, 2023 at 5:11pm   9 Most recent comment from Miloš Jovanović:Hi, KlemenThank you for this update, I think I can now understand better about your use-case.Yes, editing in our plugin has limitations if you use data from multiple tables, or JOIN in SQL.When you a ... Michael Fatal error in WPClosed   wpDataTables   Updated January 17, 2023 at 4:53pm   3 Most recent comment from Miloš Jovanović:Hi, MichaelFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Francesca Kendall Employee PanelClosed   Amelia   Updated January 17, 2023 at 2:55pm   12 Most recent comment from Marko Davidović:Hello Francesca,Unfortunately not at this time, iur developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't be having the ... Max contact form and database tablesClosed Pre-purchase questions for wpDataTables   Updated January 17, 2023 at 2:53pm   2 Most recent comment from Miloš Jovanović:Hi, MaxFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Francesca Kendall Upgrade from basic to proClosed   Amelia   Updated January 17, 2023 at 2:43pm   12 Most recent comment from Uroš Jovanović:Hello Francesca,Glad to be able to assist you.Please let me know if you have any other questions. Alberto Doubt about search wayClosed Pre-purchase questions for wpDataTables   Updated January 17, 2023 at 2:40pm   2 Most recent comment from Miloš Jovanović:Hi, AlbertoSorry for the delay-I am sorry, but I am not sure if I fully understood this use-case.We have various advanced filters available, please check them out here, with explanation with examples ... Joao Goncalves Not able to edit, see ALL appoitments even as Amelia_managerClosed Pre-purchase questions for Amelia   Updated January 17, 2023 at 2:30pm   2 Most recent comment from Marko Davidović:Hello Joao, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that ther ... Tobias Nørbygaard Pair massageClosed   Amelia   Updated January 17, 2023 at 2:08pm   2 Most recent comment from Marko Davidović:Hello Tobias, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.However, it can be fixed with a workaround: if you connect both Employees to the same Go ... Debbie van Cleef Amelia notifications not being deliveredClosed   Amelia   Updated January 17, 2023 at 2:07pm   4 Most recent comment from Marko Davidović:Hello Debbie,This is not related to us this was designed by Google, and we have implemented this in our documentation on this link https://wpamelia.com/notification-settings/. What matters is that ev ... Marco Griffini Custom FunctionClosed   Amelia   Updated January 17, 2023 at 1:02pm   8 Most recent comment from Uroš Jovanović:Hello Marco,Glad to be able to assist you.We will respond to the other ticket you created as soon as possible. emmanuel kuforiji Cant upload the fileClosed   Amelia   Updated January 17, 2023 at 12:41pm   4 Most recent comment from Marko Davidović:Hello emmanuel, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are ...