We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Taegan ReschedulingClosed   Amelia   Updated January 11, 2023 at 1:15pm   4 Most recent comment from Marko Davidović:Hello Taegan, Unfortunately, no, this feature also is not built-in in Amelia. You can turn of the reschedule option for customer so that they need to contact if they want to reschedule and then you ca ... Ryan Buffer time based on locationClosed Pre-purchase questions for Amelia   Updated January 11, 2023 at 1:10pm   2 Most recent comment from Marko Davidović:Hello Ryan, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia. The buffer times are fixed and they cannot change dynamically based on locatio ... yasuyuki arakawa How to translate words in customer panel?Closed   Amelia   Updated January 11, 2023 at 1:09pm   5 Most recent comment from Uroš Jovanović:Hello Yasuyuki,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins ... beuret hotelClosed Pre-purchase questions for Amelia   Updated January 11, 2023 at 12:28pm   2 Most recent comment from Marko Davidović:Hello Beuret, Thank you for your interest in our product.Unfortunately, the plugin cannot be used for multi-day bookings. It's currently limited to appointments and services with fixed durations ... Richard Norby Zoom IntegrationClosed   Amelia   Updated January 11, 2023 at 12:17pm   5 Most recent comment from Marko Davidović:Hello again Richard,This is always a specific issue for each user. We do not have any conflicts or issues with the Zoom. So if you have some issue with the new client and hopefully you will not you ca ... lynob web hide price from employee panelClosed   Amelia   Updated January 11, 2023 at 11:23am   2 Most recent comment from Marko Davidović:Hello lynob, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features. ... Marcial Can't process payments with StripeClosed   Amelia   Updated January 11, 2023 at 10:32am   6 Most recent comment from Uroš Jovanović:Hello Marcial,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Gianpio Di Mario appointment selection only for logged in usersClosed   Amelia   Updated January 11, 2023 at 10:55am   8 Most recent comment from Marko Davidović:Hello Gianpio,We just got the feedback from our colleagues and they have told us that unfortunately it is not possible to set it up with Amelia. You can only use a membership plugin, as we have alread ... Tim Price difference EUR/USD etc.Closed Pre-purchase questions for Amelia   Updated January 11, 2023 at 10:13am   2 Most recent comment from Marko Davidović:Hello again Tim,I can see that this is a duplicate ticket, and we already covered this topic in another ticket:https://tmsplugins.ticksy.com/ticket/3202488/For future reference, please don't ope ... Favio Celi Favio visibility problem (address, others)Closed   Amelia   Updated January 11, 2023 at 9:35am   4 Most recent comment from Marko Davidović:Hello Favio,1. You can set your locations and you can show addresses like thisThis way they will know in which location and on which address you offer services2. I'm afraid I have to disagree wi ... Favio Celi Favio visibility problem, list of packs areaClosed   Amelia   Updated January 11, 2023 at 8:46am   2 Most recent comment from Marko Davidović:Hello Favio, Thank you for reaching out to us.1. This is how Amelia is designed there are no other solutions at this time. They need to use the scroll bar that i standard for every text reading in the ... jennifer specht sms messagesClosed   Amelia   Updated January 11, 2023 at 8:36am   2 Most recent comment from Marko Davidović:Hello Jennifer, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... AJ Schleich Frontend Editing wpDataTable Gravity FormClosed   wpDataTables   Updated January 10, 2023 at 7:08pm   2 Most recent comment from Miloš Jovanović:Hi, AJ Thanks for reaching out to us- If the editing works on the back-end, and you see this issue only on the front-end,in that case you might have some sort of a conflict on site between our plugi ... Paul Aage Aasheim Meeting room plannerClosed Pre-purchase questions for Amelia   Updated January 10, 2023 at 5:02pm   2 Most recent comment from Uroš Jovanović:Hello Paul,Thank you for expressing interest in the Amelia plugin.Our plugin currently supports time slot booking during one day, so if it is just renting of co-working space for a couple of hours a ... GiacomoDoni Hide price in eventsClosed   Amelia   Updated January 10, 2023 at 2:08pm   2 Most recent comment from Marko Davidović:Hello GiacomoDoni, Thank you for reaching out to us.Yes, you should be able to do this in customize section like thisHope this helps.