We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Darryl Limit Event Booking To 1 Instance of Recurring EventClosed   Amelia   Updated January 10, 2023 at 1:55pm   4 Most recent comment from Marko Davidović:Hello Darryl,This is how it is designed, the best I can do is I can forward your suggestion to our developers so that they can review it and also I'll kindly ask you to add it as a suggestion on ... Abel Cruz time slot unavailable - errorClosed   Amelia   Updated January 10, 2023 at 1:36pm   2 Most recent comment from Marko Davidović:Hello again Abel,I can see that this is a duplicate ticket, and we already covered this topic in another ticket:https://tmsplugins.ticksy.com/ticket/3203987/For future reference, please don't o ... iloop PDF invoicesClosed Pre-purchase questions for Amelia   Updated January 10, 2023 at 1:29pm   2 Most recent comment from Marko Davidović:Hello iloop, Thank you for your interest in our product.Amelia only has core integrations with WooCommerce and you can accept payments via WooCommerce. But for anything else and for any addons we can ... Michael hoursClosed   Amelia   Updated January 10, 2023 at 1:14pm   2 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... kim wiil how to create template for report builder?Closed   wpDataTables   Updated January 10, 2023 at 1:04pm   8 Most recent comment from Miloš Jovanović:Hi, kim Apologies, i should have asked for this access actually right away.Could you please provide us with access to your WP-Admin, so that we can take a look at how you configured the source table ... Kalee service settingsClosed   Amelia   Updated January 10, 2023 at 12:40pm   9 Most recent comment from Marko Davidović:Hello Kalee, We thank you very much for this. As a small token of our attention, we are sending you this SMS coupon 6F04A936. As soon as you have the time to leave the other 2 please do and send us ... Richard I cant update amelia via add pluginClosed   Amelia   Updated January 10, 2023 at 12:37pm   4 Most recent comment from Marko Davidović:Hello Richard,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way ... Moustafa Omar Hide time onlyClosed   Amelia   Updated January 10, 2023 at 12:23pm   2 Most recent comment from Uroš Jovanović:Hello Moustafa, Thank you for reaching out to us.Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. Christoph Hillen Skip step in formClosed   Amelia   Updated January 10, 2023 at 12:14pm   4 Most recent comment from Marko Davidović:Hello Christoph,We are sorry to hear that. Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a ... Kylan Veibell 503 error when trying to save event calendar customizationClosed   Amelia   Updated January 10, 2023 at 12:10pm   4 Most recent comment from Marko Davidović:Hello Kylan, You are most welcome, and we are glad if we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... Edwin van Halem Location only bookable once for time periodClosed   Amelia   Updated January 10, 2023 at 12:07pm   11 Most recent comment from Marko Davidović:Hello Edwin,We do not have an eta at this time since we are working on this and some similar issues. But we will do our best to be as soon as possible. We wish you all the best. Have a nice day.  Travis Rosene Elementor crashed when Amelia is activatedClosed   Amelia   Updated January 10, 2023 at 12:06pm   4 Most recent comment from Marko Davidović:Hello Travis,We had user that had a lot of data and they needed to increase it to 2GB because of that. Since you have a lot of recurring events you might need to increase it some more. But to be sure ... Bryan Printing the calendarClosed Pre-purchase questions for Amelia   Updated January 10, 2023 at 12:01pm   2 Most recent comment from Uroš Jovanović:Hello Bryan,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Davide Polimeni ShortcodeClosed   Amelia   Updated January 10, 2023 at 11:59am   3 Most recent comment from Marko Davidović:Hello Davide, Thank you for reaching out to us.We have some sort of conflict with it. There is a plugin called "WP Plugin Manager" that is used to disable certain plugins from specific pages. You can ... Vince parser error uploading a tableClosed   wpDataTables   Updated January 10, 2023 at 12:06pm   6 Most recent comment from Miloš Jovanović:Hi, VinceI just tested this on my localhost.It did not work as XML import to my PhPMyAdmin, but if i save this as CSV then it imports it in the database directly without errors.I use Libre Office C ...