We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Cédric Becker Help about Multiple appointment in same timeClosed   Amelia   Updated January 10, 2023 at 11:25am   4 Most recent comment from Marko Davidović:Hello Cédric, You are most welcome, and we are glad that we were able to help you. As soon as your ticket popup me or one of my colleagues will respond to it. If you have any more questions please ... Tarjani Amelia Plugin not allowing bookingsClosed   Amelia   Updated January 10, 2023 at 11:19am   2 Most recent comment from Uroš Jovanović:Hello Tarjani,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Ca ... Abigail Semple Skipper Amelia not loading and critical error on siteClosed   Amelia   Updated January 10, 2023 at 11:15am   2 Most recent comment from Marko Davidović:Hello Abigail, Thank you for reaching out to us.We can see the Amelia on your site and it is workingCan you please confirm to us that the issue has been resolved?Looking forward to your reply.  Griet Bosselaers 2 questions about the step-by-step booking formClosed   Amelia   Updated January 10, 2023 at 11:05am   6 Most recent comment from Uroš Jovanović:Hello Griet,Glad to be able to assist you.Please let me know if you have any other questions. Roland ImprovementClosed   Amelia   Updated January 10, 2023 at 10:38am   4 Most recent comment from Uroš Jovanović:Hello Roland,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... jennifer specht upgradeClosed   Amelia   Updated January 10, 2023 at 10:28am   2 Most recent comment from Uroš Jovanović:Hello Jennifer,Thank you for reaching out to us.The discount does not apply to upgrades, thus you will have to refund a current license and purchase a new one.Please let me know if that is fine with y ... Hector Adding custom field values in client and employee emailsClosed   Amelia   Updated January 10, 2023 at 9:14am   3 Most recent comment from Uroš Jovanović:Hello Hector,Glad to hear that this has been resolved.Please let me know uf you have any other questions. Hector Marking appointments as pending when choosing offline paymentClosed   Amelia   Updated January 10, 2023 at 9:09am   3 Most recent comment from Uroš Jovanović:Hello Hector,Glad to hear that you resolved this.Please let me know if you have any other questions. Hector Locations and employyes not displayingClosed   Amelia   Updated January 10, 2023 at 9:06am   4 Most recent comment from Uroš Jovanović:Hello Hector,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. MITSUHIRO SUNADA How to use Square of payment systemClosed Pre-purchase questions for Amelia   Updated January 10, 2023 at 8:40am   2 Most recent comment from Marko Davidović:Hello MITSUHIRO SUNADA, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this ... Bobby Fong Add To Calendar one more time!Closed   Amelia   Updated January 10, 2023 at 8:38am   2 Most recent comment from Marko Davidović:Hello Bobby, Thank you for reaching out to us.Unfortunately, no. This is created during to booking process and if this is skipped there is no other way to send it to them again I'm afraid. If yo ... Ronan Flynn Unable to add wordpress users as employeesClosed   Amelia   Updated January 10, 2023 at 8:21am   2 Most recent comment from Marko Davidović:Hello Ronan, Thank you for reaching out to us.Please check if that mail is used with some other role like amelia manager or customer and admin. Employees in Amelia can not have multiple roles this wil ... Karen Custom fields for EventsClosed   Amelia   Updated January 10, 2023 at 8:03am   2 Most recent comment from Marko Davidović:Hello Karen, Thank you for reaching out to us.Custom fields are saved for that appointment or event only. This in not saved in the customer profile. So you need to go to event/attendee and then click ... Tymek Excel edit - Number rows per pageClosed   wpDataTables   Updated January 9, 2023 at 8:31pm   2 Most recent comment from Miloš Jovanović:Hi, Tymek Thanks for reaching  out to usI am sorry to disappoint you, but currently we have certain limitations when we compare the Excel-Like editor with the Standard Editor.One of the limitations ... Deekshit Let's Collaborate with usClosed Pre-purchase questions for wpDataTables   Updated January 9, 2023 at 8:27pm   2 Most recent comment from Miloš Jovanović:Hi, Deekshit Thank you for this collaboration offer.in regards to link exchanges, we are open only to white-hat link exchanges with relevant and high-quality websites. If you want to proceed with th ...