We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sabine Stoick AMelia does not show up on HandysClosed   Amelia   Updated April 18, 2023 at 6:13am   2 Most recent comment from Marko Davidović:Hello Sabine, Thank you for reaching out to us. I'm afraid that we didn't quite get what the issue is exactly? And please tells us what is Handys? Can you explain to us in a little more de ... Barad Dediashwili skip a form stepClosed   Amelia   Updated April 18, 2023 at 6:12am   2 Most recent comment from Marko Davidović:Hello Barad, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://featur ... Kuanysh Klyshev Booking form misleading infoClosed   Amelia   Updated April 18, 2023 at 6:12am   2 Most recent comment from Marko Davidović:Hello Kuanysh, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. There is no option in Amelia where you can turn this off. So if you have custom price ... Mandy Opitz-Kohl Customer Greeting in NotificationClosed   Amelia   Updated April 18, 2023 at 6:10am   2 Most recent comment from Marko Davidović:Hello Mandy, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://featur ... Malik APPOINTEMENTClosed   Amelia   Updated April 18, 2023 at 6:03am   2 Most recent comment from Marko Davidović:Hello Malik, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the bes ... Matthew Watts Adding Taxes to PaymentClosed   Amelia   Updated April 18, 2023 at 5:59am   2 Most recent comment from Marko Davidović:Hello Matthew, Thank you for purchasing Amelia, and for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. But we plan to add this option to Amelia hopefully this y ... Jennifer Question about WP Amelia possibilities?Closed Pre-purchase questions for Amelia   Updated April 18, 2023 at 5:57am   2 Most recent comment from Marko Davidović:Hello Jennifer, Thank you for reaching out to us. Not exactly. You can create different coupons and you can assign and give them for each company. But coupons are for events that have a price it is n ... justin Checkout Page PixelClosed   Amelia   Updated April 18, 2023 at 5:48am   4 Most recent comment from Marko Davidović:Hello justin, In 99.9% of cases this is the issue with the wrong credentials. Please reach out you this payment provider (we do not know which one you are using) so that they can check your credentia ... Jesse Hodges Admin AccessClosed   Amelia   Updated April 18, 2023 at 11:43am   10 Most recent comment from Marko Davidović:Hello Jesse,We just got the feedback from our colleagues and they have told us that this is how wordpress functions without woocommerce. Subscribers can login to the backend aswell. Since they only ha ... Jiayin Amelia installationClosed   Amelia   Updated April 18, 2023 at 5:18am   4 Most recent comment from Marko Davidović:Hello JIayin, We are delighted to hear that everything is back in order. You should always update plugins to the latest version so that they can function properly. My apologies if I already asked thi ... Mark Stubbins Stripe ReceiptsClosed   Amelia   Updated April 18, 2023 at 5:18am   6 Most recent comment from Marko Davidović:Hello Mark, We understand what you are saying and I can relate, and as soon as there is a better solution, we will build it in Amelia. If you have any more questions please open a new separate ticke ... Suresh ZOOM IntergrationClosed   Amelia   Updated April 17, 2023 at 8:26pm   2 Most recent comment from Uroš Jovanović:Hello Suresh,Thank you for reaching out to us.Can you please update the plugin to the latest version (6.2.3), test it out, and let me know if it works or not? Looking forward to your reply. Samuel Bauer Zoom on EventsClosed   Amelia   Updated April 17, 2023 at 8:25pm   2 Most recent comment from Uroš Jovanović:Hello Samuel,Thank you for reaching out to us.Please check the following article on how to do that.Let me know if you need further assistance. Rajan sharma I want To BuyClosed Pre-purchase questions for Amelia   Updated April 17, 2023 at 8:24pm   2 Most recent comment from Uroš Jovanović:Hello Rajan,Thank you for reaching out to us.Can you please provide me with the screenshot of the Amelia/Settings/Integrations/Google Calendar page?Looking forward to your reply. Jeanine Ruder Password resetClosed   Amelia   Updated April 17, 2023 at 8:16pm   2 Most recent comment from Uroš Jovanović:Hello Jeanine,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ...