I agree - a premium/paid plugin should get prompt attention for sure. It seems that questions regarding Amelia get answered quickly - but not questions regarding wpDataTables. We are still in our trial period - and although I want this plugin to work for us, unfortunately this does not bode well :(
Still no response. 48 hours. I've had to hire an outside tech service to look into the problem since my site depends on table data being displayed. Needless to say I'm also looking at other plugins now too.
Thank YOU for being a voice out there and noticing!
I submitted an urgent request for support 2 days ago and am not being helped.
I paid for the premium plugin, and have lost functionality on my site for 2 days since my site's functionality depends on tables.
Please respond.
Carolyn Knight
I agree - a premium/paid plugin should get prompt attention for sure. It seems that questions regarding Amelia get answered quickly - but not questions regarding wpDataTables. We are still in our trial period - and although I want this plugin to work for us, unfortunately this does not bode well :(
Thank you Brenda. I'm really surprised too.
Still no response. 48 hours. I've had to hire an outside tech service to look into the problem since my site depends on table data being displayed. Needless to say I'm also looking at other plugins now too.
Thank YOU for being a voice out there and noticing!
Hi, Carolyn and Brenda.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets.
I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Our working hours are from Monday until Friday , from 8 AM until 7 PM UTC+1 Serbian Time zone.
We sincerely apologise once again for the Thursday and Friday without our response.
In regards to the weekend, we do not work weekends and we also had a holiday break during the 1st and 2nd of May for the Labour Day,
so that additionally postponed the response,
but there are no excuses, we will do our absolute best to respond quickly to all tickets going forward.
-
We responded to both tickets, and will proceed monitoring for your responses.
Thank you for your patience and understanding.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables