Hello, I just purchased your Basic plan for our website however i cannot figure out how to activate it through our current plugin since there is no Activation tab on the version that we currently have on our website. Maybe because we currently have the Lite version? However that's why we upgraded so hope you can help. Many thanks.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
If you don't see the Activation Tab in the main plugin settings, it means that you have the Lite plugin version installed.
Hello, I just purchased your Basic plan for our website however i cannot figure out how to activate it through our current plugin since there is no Activation tab on the version that we currently have on our website. Maybe because we currently have the Lite version? However that's why we upgraded so hope you can help. Many thanks.
Hi, Maggie.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
If you don't see the Activation Tab in the main plugin settings, it means that you have the Lite plugin version installed.
-
Please follow the steps explained here,
it is a step-by-step explanation of how you can safely remove the Lite version and install + activate the Full version.
Let us know how it goes and if you have any questions.
Kind Regards,
Miloš Jovanović
[email protected]
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