As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Al Jones Event shortcode ameliaevents and view calendar does not renderClosed   Amelia   Updated May 4, 2023 at 5:45am   5 Most recent comment from Marko Davidović:Hello Al,We just got the feedback from our colleagues and they have told us that they can not access your site. Can you send us a new login or can you create some staging site so that we can check thi ... Pascal Wu Front-end bugClosed   Amelia   Updated May 3, 2023 at 11:33am   4 Most recent comment from Uroš Jovanović:Hello Pascal,Thank you for clearing that up and for your patience.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you ... Sharon R Smith I cant figure out the best way to offer my products - room rentalClosed   Amelia   Updated May 3, 2023 at 9:40am   2 Most recent comment from Uroš Jovanović:Hello Sharon,Thank you for reaching out to us.Our plugin currently supports time slot booking during one day, so if it is just renting of co-working space for a couple of hours a day, then it is possi ... Brendan Pay LaterClosed   Amelia   Updated May 3, 2023 at 9:05am   3 Most recent comment from Uroš Jovanović:Hello Brendan,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Duane Helton Is a waiting list possible?Closed Pre-purchase questions for Amelia   Updated May 3, 2023 at 6:00am   4 Most recent comment from Marko Davidović:Hello Kaye, Yes, it should be implemented by the end of the year or sooner.  If you have any more questions please open your own separate ticket for each question and we will gladly help you ther ... Kelly Fidei EventsClosed   Amelia   Updated May 3, 2023 at 6:00am   2 Most recent comment from Marko Davidović:Hello Kelly, Thank you for reaching out to us. Yes, in this way. You can create events that will 8 days and you can set the times and days when this event will happen. In this case all 8 events will b ... Patrick Patterson scheduling AppointmentsClosed   Amelia   Updated May 3, 2023 at 5:57am   8 Most recent comment from Marko Davidović:Hello Patrick, You are most welcome, and we are glad if we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... Stephanie Lawton Booking CapabilitiesClosed Pre-purchase questions for Amelia   Updated May 3, 2023 at 5:54am   2 Most recent comment from Marko Davidović:Hello Stephanie, Thank you for your interest in our product. You can create as many employees as you need there are limitations in Amelia, this only deepened on your hosting package.  Amelia can be t ... Shea Thompson NotificationsClosed   Amelia   Updated May 3, 2023 at 5:54am   4 Most recent comment from Marko Davidović:Hello Shea, Thank you for reaching out to us. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SM ... Marc Prince 500 failure - Unable to create employeeClosed   Amelia   Updated May 3, 2023 at 5:52am   2 Most recent comment from Marko Davidović:Hello Marc, Thank you for reaching out to us. There are 2 possible solutions either you have multiple roles tied one user in WP users or a conflict. Let us try out the first one. You can not be Admi ... Ken Irwin Irwin Display Event Calendar with no Booking allowedClosed   Amelia   Updated May 3, 2023 at 5:49am   2 Most recent comment from Marko Davidović:Hello Ken, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. If they are shown and active they can booked.  Maybe there is an option that can help bu ... Vanessa Katsapas Image in the headerClosed   wpDataTables   Updated April 28, 2023 at 5:07pm   2 Most recent comment from Miloš Jovanović:Hi, Vanessa.I am sorry to disappoint you, but at the moment, it is not possible to have an image as a header.You can make a development suggestion, and our devs will do their best to add this possib ... Steve Can not usClosed   wpDataTables   Updated April 28, 2023 at 5:04pm   3 Most recent comment from Miloš Jovanović:Hi, Steve.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great da ... stephanie Gas Everwest working hourClosed   Amelia   Updated April 28, 2023 at 4:14pm   4 Most recent comment from Uroš Jovanović:Hello Stephanie,That would be one solution, the other solution would be to create different employees for each month, and then add days off for other months in which a specific employee will not be av ... Ken Irwin Irwin Email is already in Use ErrorClosed   Amelia   Updated April 28, 2023 at 3:41pm   4 Most recent comment from Uroš Jovanović:Hello Ken,Glad to hear that the issue has been resolved.Please let me know if you have any other questions.