We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jeanine Ruder Zoom link front endClosed   Amelia   Updated April 17, 2023 at 8:15pm   2 Most recent comment from Uroš Jovanović:Hello Jeanine,Thank you for reaching out to us.Have you integrated Zoom with Amelia?Looking forward to your reply. Yasin Prevent them from cancelling appointments within 24 hoursClosed   Amelia   Updated April 17, 2023 at 8:14pm   3 Most recent comment from Uroš Jovanović:Hello Yasin,Thank you for reaching out to us.Jay is right, this option will work for your purposes, please let me know if that helped you.Jay, thank you for your assistance. Chris Extras after date pickerClosed   Amelia   Updated April 17, 2023 at 8:10pm   2 Most recent comment from Uroš Jovanović:Hello Chris,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Stephane Google Calendar Sync issueClosed   Amelia   Updated April 17, 2023 at 8:09pm   2 Most recent comment from Uroš Jovanović:Hello Stephane,Thank you for reaching out to us.In order for the Google Calendar event to block the time slot in Amelia, you will have to enable the "Remove Google Calendar Busy Slots" option on the ... Peter Schrock Data picker start on SundayClosed   Amelia   Updated April 17, 2023 at 7:43pm   2 Most recent comment from Uroš Jovanović:Hello Peter,Thank you for reaching out to us.For that purpose, you can configure the "Week Starts On" option on the WordPress general settings page.Please let me know if that helped you.Looking forwa ... Syed Omar Question about Gravity Form Add onClosed   wpDataTables   Updated April 13, 2023 at 7:25pm   2 Most recent comment from Miloš Jovanović:Hi, Syed.I did not fully understand this use-case and the question.1. For Gravity Form integration,only one Form can be connected to provide data for one Table at a time.It is not possible to link ... Bjørgulv Vinje Borgundvaag automationClosed Pre-purchase questions for wpDataTables   Updated April 13, 2023 at 7:08pm   4 Most recent comment from Miloš Jovanović:Hi, Bjørgulv Vinje Borgundvaag.Thank you for clarifying the use-case and the goal.I am truly sorry to disappoint you, but we currently do not have any way to automate creating new tables in our plug ... Paul Appointment confirmation linkClosed   Amelia   Updated April 13, 2023 at 12:25pm   4 Most recent comment from Uroš Jovanović:Hello Paul,Thank you for clearing that up.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ... Maarten After update all shortcode gives "OOPS"Closed   Amelia   Updated April 13, 2023 at 11:52am   12 Most recent comment from Uroš Jovanović:hello Marteen,Thank you for the update on this.That is right, at the moment, there is no automatic way to create unique URLs for each event, but you can manually create pages and on each page add a si ... divilogy Change message success subscription eventClosed   Amelia   Updated April 13, 2023 at 11:07am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Yes, you should be able to do this in customize sectionHope this helps.If you have any more questions please open a new separate ticket for each question and w ... Eduardo Fonseca Rating systemClosed   Amelia   Updated April 13, 2023 at 11:04am   2 Most recent comment from Marko Davidović:Hello Eduardo, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia and we do not have any recommendations. But we plan to implement this in Amelia in the ... Eduardo Fonseca Employee listing pageClosed   Amelia   Updated April 13, 2023 at 11:02am   2 Most recent comment from Marko Davidović:Hello Eduardo, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Amelia is a booking plugin for WordPress and you add the Amelia shortcode to this page ... Connie Melk UpgradingClosed   Amelia   Updated April 13, 2023 at 10:53am   2 Most recent comment from Marko Davidović:Hello Connie, Thank you for reaching out to us.Yes, and no. What you should know about the upgrade: The price that you will pay for the upgrade will be a pro-rated charge, meaning you won't be p ... DimKiu92 Delegation and authorizationClosed Pre-purchase questions for wpDataTables   Updated April 13, 2023 at 10:49am   2 Most recent comment from Miloš Jovanović:Hi, DimKiu92. If you mean for the front-end editing,  to allow specific User Roles only to be able to add new rows/edit/ delete rows on tables; you can create Editable Tables,  and then in the tabl ... Paul Sallaway Customer Panel (Why Cancel Button?)Closed   Amelia   Updated April 13, 2023 at 10:13am   3 Most recent comment from Marko Davidović:Hello Paul, Thank you for reaching out to us.This feature was implemented because it was requested by a great number of our users. But we are glad that you have found a solution for your issue.If you ...