As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Emma Pier Notification when package is acquiredClosed   Amelia   Updated April 26, 2023 at 11:42am   6 Most recent comment from Uroš Jovanović:Hello Emma,Thank you for providing me with the URL.Please note: We strongly recommend changing mail service setting to SMTP because email that is sent with PHP Mail generally gets flagged as spam by ... charly Regroup different services according to time and locationClosed   Amelia   Updated April 26, 2023 at 10:43am   9 Most recent comment from Marko Davidović:Hello Charly,Most likely this was just a caching issue and we are glad to hear that everything is fine now.If you have any more questions please open a new separate ticket for each question and we wi ... Joas Schurer Zoom Connection - Server-to-Server OAuth appClosed   Amelia   Updated April 26, 2023 at 10:29am   6 Most recent comment from Uroš Jovanović:Hello Joas,Thank you for clearing that up.Yes, they need to set up a new  Server-to-Server OAuth app to continue using it. The JWT app will be deprecated as of the 1st of June.Please let me know if ... Lee\'or Kriger Event Hours presentationClosed   Amelia   Updated April 26, 2023 at 10:17am   3 Most recent comment from Marko Davidović:Hello Kriger, Thank you for reaching out to us.We hope so to, the more votes feature has the greater is the possibility that it will be implemented. Every vote counts. And If you have any more questi ... Norbert Balán approved email confimationClosed   Amelia   Updated April 26, 2023 at 10:11am   4 Most recent comment from Marko Davidović:Hello Norbert,Yes, thank you for that. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or ... Derik Coupon CodeClosed   Amelia   Updated April 26, 2023 at 9:59am   2 Most recent comment from Marko Davidović:Hello Derik, Thank you for reaching out to us.We have an option for creating discount codes. These codes can be set and sent automatically in our notifications after the customer schedules X number of ... Taylor Shamberger PaymentsClosed Pre-purchase questions for Amelia   Updated April 26, 2023 at 9:30am   2 Most recent comment from Marko Davidović:Hello Taylor, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia. All payments go into one account at this time and the payments must be redist ... Matthias Previdoli Personenanzahl/ Slots mit BuchungsmaximumClosed   Amelia   Updated April 26, 2023 at 8:50am   2 Most recent comment from Uroš Jovanović:Hello Matthias,Was this ticket edited or was it sent as a blank?Looking forward to your reply. Shantanu Baviskar Bypass Google Calendar Busy Slots for backendClosed   Amelia   Updated April 26, 2023 at 8:44am   2 Most recent comment from Marko Davidović:Hello Shantanu, Thank you for reaching out to us.In general yes. Most of our customers do not use this since it creates double booking but you can do that easily just by turning of the option remove G ... mike idris skipping the congratulations pageClosed   Amelia   Updated April 26, 2023 at 8:41am   2 Most recent comment from Marko Davidović:Hello mike, Thank you for reaching out to us.This is maybe only possible if you use WooCommere and in that case, you can choose on which page your customers will be redirected like thisOther than that ... Eric Booking more than one event /Booking cart?Closed   Amelia   Updated April 26, 2023 at 7:25am   2 Most recent comment from Marko Davidović:Hello Eric, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. But we are working on implementing the cart option in Amelia. It should be implemented t ... Paul Sullivan unable to filterClosed   wpDataTables   Updated April 25, 2023 at 7:06pm   4 Most recent comment from Miloš Jovanović:  Hi Paul.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.  I wanted to ... Alison M Watson Maston File from provided URL is empty.Closed   wpDataTables   Updated April 25, 2023 at 6:55pm   6 Most recent comment from Miloš Jovanović:Hi, Alison.Yes. Unfortunately, if the source file which is already connected to a table gets changed,such as changing the file name, or number of columns or header names, that breaks the table.Then y ... Owen Barder Passing placeholderClosed   wpDataTables   Updated June 9, 2023 at 12:52pm   12 Most recent comment from Miloš Jovanović:Hi, Owen.My apologies,  i am just following up on this to advise that the initial advice which our developers provided is the same as the senior developer's input,he basically just confirmed wh ... Ali Data entered does not appear on mobile and some browsers like FirefoxClosed   wpDataTables   Updated April 25, 2023 at 5:54pm   2 Most recent comment from Miloš Jovanović:Hi, Ali.I notice on your first screenshot where the data is visible, you are logged as Administrator user.While on the other screenshot you are not logged in and there is no data revealed.Can you pl ...