We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

mickna combine link with another field as lableClosed   wpDataTables   Updated April 11, 2023 at 10:38am   4 Most recent comment from Miloš Jovanović:Hi, Michael.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great ... Webster Molaudi Amelia Booking pluginClosed   Amelia   Updated April 11, 2023 at 10:08am   4 Most recent comment from Marko Davidović:Hello Webster, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are ... Kamal Kishor Appointment form submissionClosed   Amelia   Updated April 11, 2023 at 10:00am   10 Most recent comment from Aleksandar Vuković:You're welcome, Kamal.Please feel free to reach out to us if you have any further questions or concerns! Jean Philippe book reservtion form 2Closed   Amelia   Updated April 11, 2023 at 9:29am   4 Most recent comment from Marko Davidović:Hello Jean,If we understood you correctly everything is fine now. If this is the case we are glad that everything is working now.If you have any more questions please open a new separate ticket for e ... We Consult Search Through CriteriaClosed   Amelia   Updated April 12, 2023 at 12:40pm   5 Most recent comment from Marko Davidović:Hello,Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/ Features are pushed up on ... Michael Veldkamp DienstleistungenClosed   Amelia   Updated April 11, 2023 at 8:36am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.The working hours of the service depend on the working hours of the employee. If you want, for example, that specific service to be available only at a ... Alexandre Lamy Customize name of categoriesClosed Pre-purchase questions for Amelia   Updated April 11, 2023 at 8:03am   2 Most recent comment from Marko Davidović:Hello Alexandre, Thank you for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that there has been a lot of abuse.� ... Mohammad RefundClosed   Amelia   Updated April 11, 2023 at 7:58am   2 Most recent comment from Marko Davidović:Hello Mohammad, Thank you for reaching out to us.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to subm ... Stijn can;t add customers manuallyClosed   Amelia   Updated April 11, 2023 at 7:32am   11 Most recent comment from Marko Davidović:Hello Stijn,We have forwarded your ticket to our level 2 agents again and as soon as we get some feedback from them we will contact you. Bill Fleak Calendar SettingsClosed   Amelia   Updated April 11, 2023 at 6:22am   2 Most recent comment from Marko Davidović:Hello Bill, Thank you for reaching out to us.Amelia inherits this from WordPress. So you need to set this up in your WordPress settings. If you have any more questions please open a new separate tick ... Roland CSS ErrorClosed   Amelia   Updated April 11, 2023 at 6:21am   4 Most recent comment from Marko Davidović:Hello Roland, You are most welcome, and we are glad if we were able to help you. As for suggestions we thank you for that and every vote counts. If you have any more questions please open another ti ... Promsy Célia Gift cardClosed   Amelia   Updated April 11, 2023 at 5:23am   2 Most recent comment from Marko Davidović:Hello Célia, Thank you for reaching out to us. Unfortunately, no, otherwise we would be happy to recommend it. We don't have gift vouchers but we have an option for creating discount codes. Thes ... aberdane troubleClosed   Amelia   Updated April 11, 2023 at 5:22am   6 Most recent comment from Marko Davidović:Hello aberdane, That is fantastic news, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There ar ... Olivier Degandt BUG EVENTClosed   Amelia   Updated April 25, 2023 at 7:17am   10 Most recent comment from Marko Davidović:Hello Olivier,We just got the feedback from our colleagues and they have told us that the solution was to click save on customize (since a new label was not saved), not to change any of the code, so i ... Authorized User Stacked Clustered Chart for subtotalsClosed   wpDataTables   Updated April 10, 2023 at 6:29pm   2 Most recent comment from Miloš Jovanović:Hi, Authorized.Thanks for reaching out to us.I am sorry to disappoint you, but something like your model is not possible to be achieved with our current charts capabilities.It is a very good idea for ...