As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Paul Longhurst Blank activation panelClosed   Amelia   Updated May 4, 2023 at 9:23am   4 Most recent comment from Uroš Jovanović:Hello Paul,Aleksandar is currently out of office, so I will fill in for him.We are glad to hear that the issue has been resolved.Please let us know if you have any other questions. Walid Setting the Default Payment StatusClosed   Amelia   Updated May 4, 2023 at 9:18am   5 Most recent comment from Uroš Jovanović:Hello Dan,Thank you for your involvement in making Amelia a better overall product.I will have the suggestion that you made passed to our management and hope that it will be implemented in the future ... Tobias Müller Packages preset fixed time between ServicesClosed   Amelia   Updated May 4, 2023 at 9:15am   4 Most recent comment from Uroš Jovanović:Hello Tobias,Thank you for your patience and for reaching back out to us.As Aleksandar is currently on vacation, I will fill in for him.At the moment, there is no limit for appointment bookings from ... Pierre Is it possible in Webhhooks to know who canceled or rescheduled an appointment?Closed Pre-purchase questions for Amelia   Updated May 17, 2023 at 5:22am   7 Most recent comment from Marko Davidović:Hello Pierre,We just got the feedback from our colleagues and they have told us that unfortunately we can not help with this at this time but we will consider this for a future updates but we can not ... Pierre Cancel appointment via APIClosed Pre-purchase questions for Amelia   Updated May 8, 2023 at 7:46am   11 Most recent comment from Marko Davidović:Hello Pierre,We just got the feedback from our colleagues and they have told us to ask you to please check that you are not accidentally using the Hook that we sent you the first time? So you should n ... Daniel Customize fieldsClosed Pre-purchase questions for Amelia   Updated May 4, 2023 at 7:38am   2 Most recent comment from Marko Davidović:Hello Daniel, Thank you for your interest in our product.Yes, you should be able to achieve this with our custom fields option. You can find more information on this link https://wpamelia.com/custom- ... Tom Schuller URL ParameterClosed   Amelia   Updated May 4, 2023 at 7:35am   2 Most recent comment from Marko Davidović:Hello Tom, Thank you for reaching out to us.This feature as far as we understand it doesn't exist as such. But you can always create a separate page for separate services, employees locations, et ... Stergios Pappos SMS Notifications BugClosed   Amelia   Updated May 4, 2023 at 6:46am   2 Most recent comment from Marko Davidović:Hello Stergios, Thank you for reaching out to us.First of all please check if you are using the latest version of Amelia. If you activated the purchase code in Amelia Settings/Activation, the upda ... Rene setting up employee, service, resourceClosed   Amelia   Updated May 4, 2023 at 6:36am   4 Most recent comment from Marko Davidović:Hello Rene,Only one employee can be added to one appointment, unfortunately, you can not have several employees added to one appointment at this time.I'll kindly ask you to add it as a feature su ... Raymon how to add custom fields to all events automatically?Closed   Amelia   Updated May 4, 2023 at 6:34am   2 Most recent comment from Marko Davidović:Hello Raymon, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features ... Bobby Fong Bulk delete cannot delete customer without delete future appointment one nay one.Closed   Amelia   Updated May 4, 2023 at 6:10am   2 Most recent comment from Marko Davidović:Hello Bobby, Thank you for reaching out to us.We do apologize, we have tested this and it is not possible to delete the customer unless you cancel his appointments first. This is how it must be done a ... Humberto Suastegui Alcocer Whatsapp tab not showingClosed   Amelia   Updated May 4, 2023 at 5:52am   2 Most recent comment from Marko Davidović:Hello Humberto, Thank you for reaching out to us.That is strange. Yu can download Amelia from this link https://we.tl/t-mFOChjgtZf. We are sending you a short instruction on how to update Amelia to t ... Matthew A Holmes Set UpClosed   Amelia   Updated May 4, 2023 at 5:50am   2 Most recent comment from Marko Davidović:Hello Matthew, The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this. When you go to Amelia/Employees, and select that e ... Marko Kuzio Limit Appointments per User - without datesClosed   Amelia   Updated May 4, 2023 at 5:27am   2 Most recent comment from Marko Davidović:Hello Marko, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This are the only option that we have at this time.I'll kindly ask you to add it as ... Jonathan Lah Catalog Booking Form 2.0Closed   Amelia   Updated May 4, 2023 at 5:22am   2 Most recent comment from Marko Davidović:Hello Jonathan, Thank you for reaching out to us.Please check if you can see the booking form on the front end when you are logged in to your site as an admin?Looking forward to your reply.