We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

netwerk pending status should be bookedClosed   Amelia   Updated April 12, 2023 at 12:52pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’ ... Ying Zhang Incompatibility with Really Simple SSLClosed   Amelia   Updated April 12, 2023 at 12:12pm   2 Most recent comment from Uroš Jovanović:Hello Ying,Thank you for reaching out to us and for pointing this out.We have noted this issue and passed it on to our developers.We hope that it will be worked on in the near future. justin Scared to update versionClosed   Amelia   Updated April 12, 2023 at 12:00pm   4 Most recent comment from Uroš Jovanović:Hello Jason,Thank you for looping in to assist Justin, we really appreciate it. Authorized User Stacked HighchartClosed   wpDataTables   Updated April 12, 2023 at 11:55am   2 Most recent comment from Miloš Jovanović:Hello.Please check out this example from our Documentation page about HighChart Stacked column chart.2. Alternatively, if you need to show the data as percentages, you can check out the Apexcharts 10 ... Jacob S Finances Tab Shows No DataClosed   Amelia   Updated April 12, 2023 at 11:38am   19 Most recent comment from Uroš Jovanović:Hello Jacob,Thank you for your feedback, I will send the information you provided me with to our developers and hope that it will be optimized in the near future.Please let me know if you have any ot ... Digna Mielard Booked, not paydClosed   Amelia   Updated April 12, 2023 at 11:27am   4 Most recent comment from Marko Davidović:Hello Digna, You are most welcome, and we are glad that we were able to help you. As for terms and conditions if you still have issue some issues feel free to write to us an explain what the issue is ... Wilkenson NotificationsClosed   Amelia   Updated April 12, 2023 at 11:05am   2 Most recent comment from Uroš Jovanović:Hello Wilkenson,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Ulli Springett how to issue refundsClosed   Amelia   Updated April 12, 2023 at 10:54am   2 Most recent comment from Marko Davidović:Hello Ulli, Thank you for reaching out to us.I'm afraid, at the moment there's no feature for refunding Customers in Amelia.Therefore, refunds should be proceeded manually through the paymen ... Fernando Martinez Phone vizualization problemClosed   Amelia   Updated April 12, 2023 at 10:53am   7 Most recent comment from Uroš Jovanović:Hello Fernando, Thank you for clearing the problem up. Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have insta ... Kaye Question about functionalityClosed Pre-purchase questions for Amelia   Updated April 12, 2023 at 10:35am   4 Most recent comment from Marko Davidović:Hello Kaye, Thank you for reaching out to us. Yes, this is possible. In Amelia, working hours and working days of service depend on employee working hours. You determine the working hours of the empl ... Ivo Müller Change Color Catalog Booking FormClosed   Amelia   Updated April 12, 2023 at 9:57am   2 Most recent comment from Marko Davidović:Hello Ivo, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. The colors change at random. This is how it is designed at this time.I'll kindly ask ... Lionel Calendar viewClosed   Amelia   Updated April 12, 2023 at 9:28am   2 Most recent comment from Marko Davidović:Hello Lionel, Thank you for reaching out to us.1. When you turn off the option called allow admin to book at any time in settings/role settings then you will see the work hours from what you have set ... Christian Adjustment Needed for Payment Link Feature to Handle Service ModificationsClosed   Amelia   Updated April 12, 2023 at 9:15am   4 Most recent comment from Uroš Jovanović:Hello Christian,Thank you for clearing that up. I will have this passed to our developers and hope that it will be implemented in the way that you mentioned in the future.Please let me know if you hav ... Liaodin ​Can I add any fields in the event add custom fields?​Closed   Amelia   Updated April 12, 2023 at 8:09am   4 Most recent comment from Marko Davidović:Hello Liaodin, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are ... Julia Add extras to packagesClosed   Amelia   Updated April 12, 2023 at 7:05am   2 Most recent comment from Marko Davidović:Hello Julia, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. But we plan to implement this option in the future. We do not have an eta at this time.I ...