We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Pierre Adding notes to appointments/patientsClosed Pre-purchase questions for Amelia   Updated April 18, 2023 at 10:39pm   2 Most recent comment from Uroš Jovanović:Hello Pierre,Thank you for reaching out to us.This feature will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any other questions. Ever CHERRIER NOTIFICATIONS ERREURClosed   Amelia   Updated April 18, 2023 at 10:29pm   13 Most recent comment from Uroš Jovanović:Hello,You need to add the link to the label of the custom field rather than the option.Please let me know if this worked for you.Looking forward to your reply. Nasir Piya Amelia Booking Custome Field IssueClosed   Amelia   Updated April 18, 2023 at 10:19pm   2 Most recent comment from Uroš Jovanović:Hello Nasir,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Malik Trasnfering dataClosed   Amelia   Updated April 18, 2023 at 10:16pm   2 Most recent comment from Uroš Jovanović:Hello Malik,Thank you for reaching out to us.You can clone your site with some duplicator or cloning plugin, also there's a way to migrate only Amelia's database tables. There are around 47 ... Patrick McCaffrey Hide table until search button clickedClosed   wpDataTables   Updated April 18, 2023 at 9:29pm   4 Most recent comment from Miloš Jovanović:Hi, Patrick.Firstly, my apology for the waiting time on this reply.We had our Orthodox Easter holiday break which increased the delay.Thank you very much for your patience.-Actually, on this Documenta ... Carrie Bruno Zoom Integration UpdateClosed   Amelia   Updated April 18, 2023 at 8:17pm   2 Most recent comment from Aleksandar Vuković:Thank you for letting us know, Carrie.Please feel free to reach out to us if you have any further questions or concerns! Traci Package Purchase notifcation to employee not sendingClosed   Amelia   Updated April 19, 2023 at 9:22am   26 Most recent comment from Aleksandar Vuković:Hi again Traci.I got feedback from the team, and they said that they are currently working on assigning the package to the employee automatically if there's only one employee created in Amelia. ... Dev7 Is it possible to add custom filter for tableClosed Pre-purchase questions for wpDataTables   Updated April 18, 2023 at 6:14pm   2 Most recent comment from Miloš Jovanović:Hi, Dev07. Firstly, my apology for the waiting time on this reply.We had our Orthodox Easter holiday break which increased the delay.Thank you very much for your patience. - Can you please elaborate ... Michael Amelia - EventsClosed   Amelia   Updated April 18, 2023 at 5:12pm   2 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for reaching out to us.Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. Giorgia PANELClosed   Amelia   Updated April 18, 2023 at 5:11pm   2 Most recent comment from Uroš Jovanović:Hello Giorgia,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... Violet Ridge Ridge CouponsClosed   Amelia   Updated April 18, 2023 at 5:08pm   10 Most recent comment from Uroš Jovanović:Hello Violet,There is still no such option, we will have this included in one of the updates in the near future.Thank you for your patience. lynob web search customer by phone numberClosed   Amelia   Updated April 18, 2023 at 4:50pm   2 Most recent comment from Uroš Jovanović:Hello Iynob,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Hank Packages: same Employee for all appointmentsClosed   Amelia   Updated April 18, 2023 at 4:38pm   21 Most recent comment from Uroš Jovanović:Hello Sandor,Thank you very much for that.Please let me know if you have any other questions. Ross Dransfield Appointments not loadingClosed   Amelia   Updated April 18, 2023 at 4:35pm   5 Most recent comment from Uroš Jovanović:Hello Ross,Glad to hear that the issue has been resolved.Please let me know if you have any other qeustions. isabel mark as done a booking from a packageClosed   Amelia   Updated April 18, 2023 at 4:09pm   4 Most recent comment from Uroš Jovanović:Hello Isabel,Thank you for clearing that up.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ...