We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Connie Melk UpgradingClosed   Amelia   Updated April 13, 2023 at 10:53am   2 Most recent comment from Marko Davidović:Hello Connie, Thank you for reaching out to us.Yes, and no. What you should know about the upgrade: The price that you will pay for the upgrade will be a pro-rated charge, meaning you won't be p ... DimKiu92 Delegation and authorizationClosed Pre-purchase questions for wpDataTables   Updated April 13, 2023 at 10:49am   2 Most recent comment from Miloš Jovanović:Hi, DimKiu92. If you mean for the front-end editing,  to allow specific User Roles only to be able to add new rows/edit/ delete rows on tables; you can create Editable Tables,  and then in the tabl ... Paul Sallaway Customer Panel (Why Cancel Button?)Closed   Amelia   Updated April 13, 2023 at 10:13am   3 Most recent comment from Marko Davidović:Hello Paul, Thank you for reaching out to us.This feature was implemented because it was requested by a great number of our users. But we are glad that you have found a solution for your issue.If you ... Ariel Penn Appointment TimesClosed   Amelia   Updated April 13, 2023 at 10:02am   2 Most recent comment from Marko Davidović:HelloAriel , I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the bes ... Jason Re: Recurring appt formatting (ticket #3102988)Closed   Amelia   Updated April 13, 2023 at 8:55am   11 Most recent comment from Marko Davidović:Hello Jason, We just got the feedback from our colleagues and they have told us that you have an old version of Amelia. Please update it and purge the cache and then try again and see if this will wo ... Krishna Temple Pre purchase QueryClosed Pre-purchase questions for Amelia   Updated April 13, 2023 at 7:16am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. If you offer 3 employees to be booked then all of them can be booked at the locations that you ... netwerk Different time slots per serviceClosed   Amelia   Updated April 13, 2023 at 6:14am   2 Most recent comment from Marko Davidović:Hello Zsolt, Thank you for reaching out to us.Yes, of course. You can set the length of service when you create it from 5 minutes to up to 24 hours. You set this in service/edit service like thisIf yo ... DesignBurst Limited Why are events not featured in dashboard?Closed   Amelia   Updated April 12, 2023 at 11:31pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.At the moment, we do not have this option, but we are working on adding it to dashboard information, but there is no ETA on this.Please let me know if you have a ... Vladmir PaymentClosed Pre-purchase questions for Amelia   Updated April 12, 2023 at 11:22pm   2 Most recent comment from Uroš Jovanović:Hello Vladmir,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Cesar Vazquez Security QuestionClosed   Amelia   Updated April 12, 2023 at 11:20pm   2 Most recent comment from Uroš Jovanović:Hello Cesar,Thank you for reaching out to us.This security issue is referring to the lite version of the plugin that was already resolved.Please let me know if you have any other questions. Julia EmojisClosed   Amelia   Updated April 12, 2023 at 10:43pm   2 Most recent comment from Uroš Jovanović:Hello Julia,Thank you for reaching out to us.As we are using third-party libraries for those fields, emojis are not supported from their side. We will work on improving this in the future, but there ... Sabrina Google CalendarClosed   Amelia   Updated April 12, 2023 at 10:29pm   5 Most recent comment from Uroš Jovanović:Hello Sabrina,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews ... Victor Torres Rubio Error Could not resolve hostClosed   wpDataTables   Updated April 12, 2023 at 3:35pm   5 Most recent comment from Miloš Jovanović:Hi, Victor.Thank you for this update.We will do our best to advise what you can check next.If i understood, server is on an internal tunnel network.And that PHP file path opens through your browser, ... Jeff Margel One to many relationshipClosed   Master-Detail Tables for wpDataTables   Updated April 12, 2023 at 2:19pm   6 Most recent comment from Miloš Jovanović:Hi, Jeff.I can see what you mean,but for this particular use-case of making the custom button for a pop-up,and grabbing the order number, to pass it as %VAR1% placeholder for the table shortcode;at ... David Byers Buttons do not activate 'more details' pop-uppop upClosed   Master-Detail Tables for wpDataTables   Updated April 19, 2023 at 3:23pm   5 Most recent comment from Miloš Jovanović:Hi, David.Firstly, my apology for the waiting time on this reply.We had our Orthodox Easter holiday break which increased the delay.Thank you very much for your patience.-I am happy to report, our d ...