We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Joseph Principe Google Calendar Sync ERRORClosed   Amelia   Updated April 20, 2023 at 11:45am   2 Most recent comment from Marko Davidović:Hello Joseph, Thank you for reaching out to us.When you see an error in the top right, that says "Unable to connect to Google Calendar" when you enter your employee's profile, you probably alrea ... Tayna I need help to adjust this point on my websiteClosed   Amelia   Updated April 20, 2023 at 10:54am   3 Most recent comment from Marko Davidović:Hello Tayna, Thank you for reaching out to us.When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to di ... Anja Please add classes to Booking form divsClosed   Amelia   Updated April 20, 2023 at 10:35am   2 Most recent comment from Marko Davidović:Hello Anja, Thank you for reaching out to us.Thank you for your suggestion. We will forward this to the appropriate sector and if you have any more suggestions I'll kindly ask you to add it as a ... Alex Amelia widget does not load upon initial loadClosed   Amelia   Updated April 20, 2023 at 10:13am   2 Most recent comment from Marko Davidović:Hello Alex, We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.  Chris Changing 1h to 1 hourClosed   Amelia   Updated April 20, 2023 at 10:09am   6 Most recent comment from Uroš Jovanović:Hello Chris,Thank you for the update on this.This can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. If ... Alex Rodberg Appointment migrationClosed   Amelia   Updated April 26, 2023 at 11:46am   5 Most recent comment from Marko Davidović:Hello Alex,We just got the feedback from our colleagues and they have told us that this is not a common practice to use a staging site. The staging site is used to test potential changes before implem ... netwerk Available booking periodClosed   Amelia   Updated April 20, 2023 at 8:12am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Can you setup e.g. the same day of next month? - No, it works like this today you can see the booking up to the 30th tomorrow you will be able to see the bookin ... Nitin Shah Selection of dates and time before EmployeesClosed   Amelia   Updated April 20, 2023 at 8:03am   2 Most recent comment from Marko Davidović:Hello Nitin, Thank you for reaching out to us.Unfortunately, no, currently both of these features are not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link h ... Sarah Customers Booking from outside UKClosed   Amelia   Updated April 20, 2023 at 5:52am   2 Most recent comment from Marko Davidović:Hello Sarah, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features. ... GMG Trusts SMS Notifications, Amelia SMS or external part such as Twilio?Closed Pre-purchase questions for Amelia   Updated April 20, 2023 at 5:39am   6 Most recent comment from Marko Davidović:Hello again Gregg, Unfortunately, no, you can only send SMS through our account, and you can only buy credit for SMS through us. This is how it is designed. We wish you all the best. Have a nice da ... Omar Connecting to Google Cloud MySqlClosed   wpDataTables   Updated April 19, 2023 at 9:28pm   3 Most recent comment from Miloš Jovanović:Hi, Omar.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day ... Johannes Sassmann Drop Down is not working correctlyClosed   wpDataTables   Updated April 19, 2023 at 9:20pm   8 Most recent comment from Miloš Jovanović:Hi, Johannes.I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with.   I wanted t ... PASCAL BOEUF customize master-detail popupClosed   Master-Detail Tables for wpDataTables   Updated April 19, 2023 at 7:33pm   2 Most recent comment from Miloš Jovanović:Hi, PAscal. Thanks for reaching out to us. - We are limited with our Support when it comes to customizations,  but we can help you get started with some basics. Here are some selectors you can use t ... Dania Alfaro Can't access premium even though I paidClosed Pre-purchase questions for wpDataTables   Updated April 19, 2023 at 6:42pm   2 Most recent comment from Miloš Jovanović:Hi, Dania.Firstly, my apology for the waiting time on this reply.We had our Orthodox Easter holiday break which increased the delay.Thank you very much for your patience.-If you don't see the Ac ... Damilola Olorunsesan Shortcode not workingClosed   wpDataTables   Updated April 19, 2023 at 1:47pm   6 Most recent comment from Miloš Jovanović:Hi, Damilola. Our apologies for the waiting time. Sorry, but we are not able to provide Live calls or conference/meetings during our Support. We can just use the ticketing system, but we raised the p ...