Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay

Public Tickets

Oliver Martin Amelia SMS/White-labelClosed   Amelia   Updated January 9, 2023 at 11:59am   2 Most recent comment from Marko Davidović:Hello Oliver, Thank you for reaching out to us.We thank you for your suggestions, we will forward it to the appropriate sector.If you have any more suggestions I'll kindly ask you to add it as a ... Mohamed Kassem WhatsApp templates are rejected without convincing reasonsClosed Pre-purchase questions for Amelia   Updated January 9, 2023 at 11:56am   4 Most recent comment from Marko Davidović:Hello Mohamed,We are glad to hear that this has been resolved. As for replying unfortunately this is not possible. You can set up a new number for replies that you can include in your notifications an ... Anastasia Booking spot durationClosed   Amelia   Updated January 9, 2023 at 11:37am   4 Most recent comment from Uroš Jovanović:Hello Anastasia,Glad to be able to assist you.There is no such option, as you would need to crate a new appointment for the new duration to be applied.Please let me know if you have any other questio ... Carson Cloud Employee that works at multiple locationsClosed   Amelia   Updated January 9, 2023 at 11:14am   2 Most recent comment from Uroš Jovanović:Hello Carson,Thank you for reaching out to us.This is available on the "Work hours" tab where you can select multiple locations for an employee.Hope this helps you.Please let me know if you have an ... Naazim Wp Amelia Time settingsClosed   Amelia   Updated January 9, 2023 at 11:09am   2 Most recent comment from Uroš Jovanović:Hello Naazim,Thank you for reaching out to us.At the moment, there is an option to set the working hours for the specific service on the Employees Work hours tab.Hope this helps you.Please let me kno ... Moe Presales questionClosed Pre-purchase questions for Amelia   Updated January 9, 2023 at 11:03am   4 Most recent comment from Marko Davidović:Hello Moe,Yes and no. We have option bring someone with you and you can multiply the payment automatically if you wish but you can not extend the appointment time. But we think that you can achieve th ... Anthony Service DescriptionClosed   Amelia   Updated January 9, 2023 at 10:59am   2 Most recent comment from Uroš Jovanović:Hello Anthony,Thank you for reaching out to us.Please note that the service description is only displayed in the amelia catalog booking forms.Are you using one of those forms?Looking forward to your r ... skiacademy infinite icon load servicesClosed   Amelia   Updated January 9, 2023 at 10:56am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’ ... Jennifer specht Wrong times on scheduling pageClosed   Amelia   Updated January 9, 2023 at 10:54am   2 Most recent comment from Marko Davidović:Hello Jennifer, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... Michelle Salacan Email HelpClosed   Amelia   Updated January 9, 2023 at 10:33am   2 Most recent comment from Uroš Jovanović:Hello Michelle,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their ... lynob web css for the new update cataglog 2.0Closed   Amelia   Updated January 9, 2023 at 9:37am   11 Most recent comment from Uroš Jovanović:Hello,Unfortunately, that is not possible as that would break the viewport and cause display issues.Please let me know if you have any other questions. Jake Clifford Events not savingClosed   Amelia   Updated January 9, 2023 at 9:22am   9 Most recent comment from Uroš Jovanović:Hello Jake,Glad to be able to assist you.Please let me know if you have any other questions. Giam Unable to add the following customer for group class from the back-endClosed   Amelia   Updated January 9, 2023 at 9:21am   10 Most recent comment from Marko Davidović:Hello Giam,You are most welcome. We wish you all the best.  Bobby Fong Google Calendar SyncClosed   Amelia   Updated January 9, 2023 at 9:20am   3 Most recent comment from Uroš Jovanović:Hello Bobby,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Michael hoursClosed   Amelia   Updated January 9, 2023 at 8:55am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.We do not know how your business work and how did you set up Amelia. We can try to help and we can suggest that you add a custom duration for service. Y ...