Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay

Public Tickets

Abigail Semple Skipper Amelia not loading and critical error on siteClosed   Amelia   Updated January 10, 2023 at 11:15am   2 Most recent comment from Marko Davidović:Hello Abigail, Thank you for reaching out to us.We can see the Amelia on your site and it is workingCan you please confirm to us that the issue has been resolved?Looking forward to your reply.  Griet Bosselaers 2 questions about the step-by-step booking formClosed   Amelia   Updated January 10, 2023 at 11:05am   6 Most recent comment from Uroš Jovanović:Hello Griet,Glad to be able to assist you.Please let me know if you have any other questions. Roland ImprovementClosed   Amelia   Updated January 10, 2023 at 10:38am   4 Most recent comment from Uroš Jovanović:Hello Roland,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... jennifer specht upgradeClosed   Amelia   Updated January 10, 2023 at 10:28am   2 Most recent comment from Uroš Jovanović:Hello Jennifer,Thank you for reaching out to us.The discount does not apply to upgrades, thus you will have to refund a current license and purchase a new one.Please let me know if that is fine with y ... Hector Adding custom field values in client and employee emailsClosed   Amelia   Updated January 10, 2023 at 9:14am   3 Most recent comment from Uroš Jovanović:Hello Hector,Glad to hear that this has been resolved.Please let me know uf you have any other questions. Hector Marking appointments as pending when choosing offline paymentClosed   Amelia   Updated January 10, 2023 at 9:09am   3 Most recent comment from Uroš Jovanović:Hello Hector,Glad to hear that you resolved this.Please let me know if you have any other questions. Hector Locations and employyes not displayingClosed   Amelia   Updated January 10, 2023 at 9:06am   4 Most recent comment from Uroš Jovanović:Hello Hector,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. MITSUHIRO SUNADA How to use Square of payment systemClosed Pre-purchase questions for Amelia   Updated January 10, 2023 at 8:40am   2 Most recent comment from Marko Davidović:Hello MITSUHIRO SUNADA, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this ... Bobby Fong Add To Calendar one more time!Closed   Amelia   Updated January 10, 2023 at 8:38am   2 Most recent comment from Marko Davidović:Hello Bobby, Thank you for reaching out to us.Unfortunately, no. This is created during to booking process and if this is skipped there is no other way to send it to them again I'm afraid. If yo ... Ronan Flynn Unable to add wordpress users as employeesClosed   Amelia   Updated January 10, 2023 at 8:21am   2 Most recent comment from Marko Davidović:Hello Ronan, Thank you for reaching out to us.Please check if that mail is used with some other role like amelia manager or customer and admin. Employees in Amelia can not have multiple roles this wil ... Karen Custom fields for EventsClosed   Amelia   Updated January 10, 2023 at 8:03am   2 Most recent comment from Marko Davidović:Hello Karen, Thank you for reaching out to us.Custom fields are saved for that appointment or event only. This in not saved in the customer profile. So you need to go to event/attendee and then click ... Tymek Excel edit - Number rows per pageClosed   wpDataTables   Updated January 9, 2023 at 8:31pm   2 Most recent comment from Miloš Jovanović:Hi, Tymek Thanks for reaching  out to usI am sorry to disappoint you, but currently we have certain limitations when we compare the Excel-Like editor with the Standard Editor.One of the limitations ... Deekshit Let's Collaborate with usClosed Pre-purchase questions for wpDataTables   Updated January 9, 2023 at 8:27pm   2 Most recent comment from Miloš Jovanović:Hi, Deekshit Thank you for this collaboration offer.in regards to link exchanges, we are open only to white-hat link exchanges with relevant and high-quality websites. If you want to proceed with th ... Peter Placeholders, user IDClosed   wpDataTables   Updated January 9, 2023 at 7:59pm   2 Most recent comment from Miloš Jovanović:Hi, Peter Thanks for reaching out to usI am not sure if i understood your use-case perfectly in all details, but we will try and let me know if it does the goal.1. For "catching" the ID of current u ... Laurent customer accountClosed Pre-purchase questions for Amelia   Updated January 9, 2023 at 6:36pm   2 Most recent comment from Uroš Jovanović:Hello Laurent,Thank you for reaching out to us.The customers can be created on the back-end, but Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer ...