As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Arno Hoffrichter Link to google MeetClosed   Amelia   Updated January 11, 2024 at 8:29am   4 Most recent comment from Marko Davidović:Hello again Arno,You can do that easily you just need to check for 3 things 1. You have option Remove Google Calendar Busy Slots in Google Settings in Amelia plugin. When you enable this option it ... George Change label 'employee' to something elseClosed   Amelia   Updated January 11, 2024 at 8:15am   4 Most recent comment from Stefan Petrov:Hello George,Apologies, but when you have questions or issues that are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and que ... Andzelika PACKAGE EXPIRY & COUPONSClosed   Amelia   Updated January 11, 2024 at 7:36am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.1. Unfortunately, currently, this feature is not built-in in Amelia. There is only option to cancel this package as you mentioned already there is no opt ... Aleksey adding addressClosed Pre-purchase questions for Amelia   Updated January 11, 2024 at 6:55am   4 Most recent comment from Marko Davidović:Hello again,Unfortunately, we are not HIPPA compliant, we will work on it in the future, but currently, we are not. We don't store any data from your website, so everything you do with Amelia is ... Ahsan Custom Field issueClosed   Amelia   Updated January 11, 2024 at 6:36am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.In Amelia/setting/payments, if you scroll down when WooCommerce payment gateway is enabled, you will see the option to Set MetaData and Description: Jus ... Research2024 Editing feature in wpdatatablesClosed   wpDataTables   Updated January 10, 2024 at 4:44pm   3 Most recent comment from Miloš Jovanović:Hello,My apologies - i just presumed that it is just a "table type" , but i forgot to ask, did you perhaps already had our Lite/Free wpDataTables Plugin installed and you just purchased a licence, wit ... Chris B Amelia functionalityClosed Pre-purchase questions for Amelia   Updated January 10, 2024 at 4:34pm   2 Most recent comment from Uroš Jovanović:Hello Chris,Thank you for reaching out to us.1. We have had users use Avada theme fusion builder and have not reported any issues with it.2. We currently don't have a subscription feature built- ... Lionel Sharing How does the ticket system work?Closed   wpDataTables   Updated January 10, 2024 at 4:11pm   2 Most recent comment from Miloš Jovanović:Hi Lionel, Our sincerest apologies, as we wrote on the ticket;We had our Orthodox Christmas Break, our Support did not work through the Weekend ( we usually do not work on Weekends) , and we also ... Amol Mirje Auto number columnClosed Pre-purchase questions for wpDataTables   Updated January 10, 2024 at 3:48pm   2 Most recent comment from Miloš Jovanović:Hi Amol,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Misael Tables not updating on the front endClosed   wpDataTables   Updated January 10, 2024 at 3:38pm   2 Most recent comment from Miloš Jovanović:Hi Misael,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Mohammed Choudry collecting additional attendees info and discounts for multiple attendeesClosed Pre-purchase questions for Amelia   Updated January 10, 2024 at 3:35pm   2 Most recent comment from Uroš Jovanović:Hello Mohammed,Thank you for reaching out to us and for your patience.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Ple ... Franziska package durationClosed   Amelia   Updated January 10, 2024 at 2:01pm   6 Most recent comment from Uroš Jovanović:Hello Franziska,Glad to be able to assist you.Please let me know if you have any other questions. Chandrima How add other or existing WooCommerce product to AmeliaClosed   Amelia   Updated January 10, 2024 at 1:10pm   2 Most recent comment from Uroš Jovanović:Hello Chandrima,Thank you for reaching out to us and for your patience.1. It is possible to set different WooCommerce products for different services and events. By default, all services/events are c ... Dominika Features questionClosed Pre-purchase questions for Amelia   Updated January 10, 2024 at 1:01pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia itself doesn't handle the payments but we have integration with several payment systems such as: PayPal, Mollie, Stripe, WooCommerce and Razo ... Misael Chart not showing data when 'Follow Table Filtering' is enabledClosed   wpDataTables   Updated January 10, 2024 at 12:58pm   4 Most recent comment from Miloš Jovanović:Hi Misael,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ...