Hello I am contacting you because I had an expired key previously and then I bought a new one. my key is not used and therefore automatic updates do not take place. When I go to Settings>Activation, there is no place to enter the activation key. Can you help me please?
If you see this screen, that means that you still have the Lite version of the plugin installed:
The Lite version needs to be deactivated/deleted, and the full version installed to be able to activate the license and use all features of the plugin.
You can download the full version by logging into our store with the credentials you received when you purchased the plugin via e-mail.
If you already configured Amelia, don’t worry about your data. It is saved in the database, and it will be there after you install the full version.
Hello I am contacting you because I had an expired key previously and then I bought a new one. my key is not used and therefore automatic updates do not take place.
When I go to Settings>Activation, there is no place to enter the activation key. Can you help me please?
Hello Nicolas,
Thank you for reaching out to us.
If you see this screen, that means that you still have the Lite version of the plugin installed:
The Lite version needs to be deactivated/deleted, and the full version installed to be able to activate the license and use all features of the plugin.
You can download the full version by logging into our store with the credentials you received when you purchased the plugin via e-mail.
If you already configured Amelia, don’t worry about your data. It is saved in the database, and it will be there after you install the full version.
Kind Regards,
Uros Jovanovic
[email protected]
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