We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Todd Droz Plugin support and possible bugsClosed   Amelia   Updated January 4, 2024 at 12:02pm   4 Most recent comment from Uroš Jovanović:Hello Todd,Thank you for the update on this and for your patience.As Stefan is out of the office, I will fill in for him.We have noted this issue and passed it to our developers to have this resolved ... Jamie Walker Event times are showing differently on the front end to the backendClosed   Amelia   Updated January 4, 2024 at 10:50am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works: All times in the back-end of ... Brian Steck Rental property bookingClosed   Amelia   Updated January 4, 2024 at 10:42am   4 Most recent comment from Marko Davidović:Hello there,Thank you and we try to help as best as we can but some features are not available at this time so unfortunately we can not offer any workarounds.We wish you all the best and hope you have ... nicolas Zoom integrationClosed   Amelia   Updated January 4, 2024 at 10:40am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.For Zoom it is necessary to add employee and organizer to events and in employee modal tp connect the employee to a Zoom user. Then you can add Zoom place ... Chloe Robinson Outlook Syncing - existing set upClosed   Amelia   Updated January 4, 2024 at 10:31am   4 Most recent comment from Uroš Jovanović:Hello Chloe,Glad to hear that the issue has been resolved.I will have this ticket closed. Sruthi Ravindran Employee AccessClosed   Amelia   Updated January 4, 2024 at 10:18am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.The only way to check this out is via time range as you mentioned like thisIn light of th ... Todd Return pleaseClosed   Amelia   Updated January 4, 2024 at 9:33am   5 Most recent comment from Marko Davidović:Hello again,We just got the feedback from our colleagues and they have told us that a refund has been issued to you.We wish you all the best and hope you have a wonderful day ahead.  Robert Amelia causing critical WordPress site errorClosed Pre-purchase questions for Amelia   Updated January 4, 2024 at 8:32am   7 Most recent comment from Marko Davidović:Hello again we are sorry to hear that but we respect your decision and we wish you all the best.  Nael Is it possible to have a multi vendor integration with Stripe Connect ?Closed   Amelia   Updated January 4, 2024 at 8:27am   4 Most recent comment from Marko Davidović:Hello again,We thank you for that and we hope that this suggestion will gather plenty of votes.Should you have any further inquiries, we kindly request that you open separate tickets for each question ... Danie Unable to create appointmentsClosed   Amelia   Updated January 4, 2024 at 6:26am   4 Most recent comment from Marko Davidović:Hello again,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Jorge Ahumada Amelia doubtsClosed   Amelia   Updated January 3, 2024 at 11:41pm   2 Most recent comment from Uroš Jovanović:Hello Jorge,Thank you for reaching out to us.Each employee needs to be assigned to a default location: However, when you access the Work Hours tab of the employee, you can assign all your locations ... Pablo Viteri cancel suscriptionClosed   Amelia   Updated January 3, 2024 at 11:05pm   2 Most recent comment from Uroš Jovanović:Hello Pablo,I have canceled your license.Please let me know if you have any other questions. Brett Mobiles that start with "0"Closed   wpDataTables   Updated January 3, 2024 at 6:59pm   3 Most recent comment from Miloš Jovanović:Hi Brett,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Diego Covarrubias WHATSAPP TROUBLESHOOTINGClosed   Amelia   Updated January 3, 2024 at 4:56pm   8 Most recent comment from Uroš Jovanović:Hello Diego,We are glad to be able to assist you.Please let me know if you have any other questions. Shahar Eldad Anonymous user doesn't get credit card screenClosed   Amelia   Updated January 3, 2024 at 4:53pm   2 Most recent comment from Uroš Jovanović:Hello Shahar,Thank you for reaching out to us.The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in ...