As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Robin Koss Seasonal ServicesClosed   Amelia   Updated January 12, 2024 at 7:57pm   4 Most recent comment from Uroš Jovanović:Hello Robin,Thank you for clearing that up.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Please feel free to search thr ... Paulo Oliveira Price based on timeClosed Pre-purchase questions for Amelia   Updated January 12, 2024 at 6:10pm   2 Most recent comment from Isidora Markovic:Hi Paulo,Thank you for being so interested in our booking plugin.At the moment Amelia Services offers only the pricing based on the duration and our Events offer the option of creating different ticke ... Patrick McCormick Import and exportClosed   Amelia   Updated January 12, 2024 at 4:55pm   13 Most recent comment from Uroš Jovanović:Hello Jennifer,Thank you for reaching out to us.This has not been implemented yet, but we hope that it will be in the foreseeable future.If you have any other questions, please let us know and I will ... Khushboo Cant Activate My LicenseClosed   Amelia   Updated January 12, 2024 at 4:46pm   8 Most recent comment from Uroš Jovanović:Hello Khushboo, I can confirm that and also, I will gladly assist you with anything you need help setting up Amelia. Looking forward to your update. Mattias Lax Add a pdf to servicesClosed   Amelia   Updated January 12, 2024 at 4:30pm   8 Most recent comment from Uroš Jovanović:Hello Siggi, Thank you for reaching out to us. Also, thank you for sharing that solution with us. At the moment, we do not have an ETA on when the Gift Card option and attachments in mail directly fr ... Francesca Kendall cart email notificationClosed   Amelia   Updated January 12, 2024 at 3:24pm   4 Most recent comment from Uroš Jovanović:Hello Francesca,The information that I provided you with is in regards to the cart information.That is how it needs to be set in order for the correct information to appear in the notification.Pleas ... Fabian Customer panel loginClosed   Amelia   Updated January 12, 2024 at 1:58pm   4 Most recent comment from Stefan Petrov:Hello Fabian,Apologies, thanks for the additional explanation. When it comes to the customer panel, you can choose between the login form, or access link. In the User Role settings, when you select th ... Laura van Nieuwland Translation Employee panelClosed   Amelia   Updated January 12, 2024 at 1:39pm   2 Most recent comment from Stefan Petrov:Hello Laura,Thanks for reachingo out to us.It does work when you translate the string in Loco Translate. For example, Make sure that you are selecting the correct strings and the language.Let me know ... Alex Employee Category/TypeClosed Pre-purchase questions for Amelia   Updated January 12, 2024 at 1:12pm   2 Most recent comment from Stefan Petrov:Hello Alex,That's a great idea, but, unfortunately, there is currently no such option with Amelia's built-in features. This is only possible with categories but for services.Please feel free ... Nicholas Bozzo Use coupon on manual appointmentsClosed   Amelia   Updated January 12, 2024 at 10:17am   2 Most recent comment from Stefan Petrov:Hello Nicholas,Thanks for reaching out to us.You can manually schedule an appointment from the backend for the customer, where you can also see the option to add the coupon.In the notifications templa ... Brad 7.3 Update Has Broken Field OrderClosed   Amelia   Updated January 12, 2024 at 7:55am   14 Most recent comment from Marko Davidović:Hello again Brad,You are most welcome, and we are glad that we were able to help you. And once again we do apologise for the inconvenience.  Should you have any further inquiries, we kindly request ... Fabian APIs integrationClosed   Amelia   Updated January 22, 2024 at 6:10am   5 Most recent comment from Marko Davidović:Hello Fabian, We just got the feedback from our colleagues and they have told us that we are working on adding more wp hooks to Amelia which will be triggered at different actions within Amelia. Howev ... Jan Weiss Ressource does not limit locationClosed   Amelia   Updated January 12, 2024 at 10:11am   3 Most recent comment from Marko Davidović:Hello again Jan, We checked this and everything is fine. So resources do not determine what will be available for booking, but how many appointments can be booked for a service/location at the same t ... Stephen Thank you page / conversionsClosed   Amelia   Updated January 11, 2024 at 10:26pm   2 Most recent comment from Uroš Jovanović:Hello Stephen,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.This feature will be impl ... Nate Allow customers to purchase package with set number of appointmentsClosed Pre-purchase questions for Amelia   Updated January 11, 2024 at 5:30pm   5 Most recent comment from Uroš Jovanović:Hello Zsuzsanna,Thank you for reaching out to us.There is currently no update on this and fit will not be implemented in the near future.Please let me know if you have any other questions.