We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tobias Müller Upgrade to Pro Cyber MondayClosed   Amelia   Updated December 25, 2023 at 7:51am   10 Most recent comment from Marko Davidović:Hello Tobias,We are glad to hear that and we wish you happy holidays also.Warm regards.  jorge rubio Amelia booking does not workClosed   Amelia   Updated December 25, 2023 at 7:49am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Your page is not working can you please send us s short one minute video of the issue?Looking forward to your reply.  valcan future booking date disableClosed   Amelia   Updated December 25, 2023 at 7:48am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Service work hours are tied to employee work hours. So if no time slots are available that means that your employee is not available. So please check your ... Diego Covarrubias WHATAPP WEBHOOK TOKENClosed   Amelia   Updated December 25, 2023 at 7:28am   8 Most recent comment from Stefan Petrov:Hello Diego,You are welcome.Please, keep me posted. Tom One employee two locationsClosed   Amelia   Updated December 25, 2023 at 7:16am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, and no. You can have this all in one employee panel but for example if your employee is working at the same time on Service A on location AandServic ... André Palmeirim Alves book 2 services for the same timeClosed Pre-purchase questions for Amelia   Updated December 25, 2023 at 6:45am   4 Most recent comment from Marko Davidović:Hello again,No, unfortunately, currently, this feature is not built-in in Amelia. The best option that we can offer you at this time is that you can create extras for your service.For example you can ... Julien Kohnhauser custom CSS codeClosed   Amelia   Updated December 23, 2023 at 12:35pm   6 Most recent comment from Stefan Petrov:Hello Julien,You are most welcome.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that reall ... Greg Livell Scheduling NotificationsClosed   Amelia   Updated December 23, 2023 at 12:33pm   2 Most recent comment from Stefan Petrov:Hello Greg,Thanks for reaching out to us.I'm sending over the instructions regarding the Cron job and how it should be configured.cron is a Linux utility that schedules a command or script on yo ... Cezar Fernando dos Santos Error on float subtracionClosed   wpDataTables   Updated December 22, 2023 at 4:14pm   9 Most recent comment from Aleksandar Vuković:Thank you for letting me know, Cezar Fernando.Please feel free to reach out to us if you have any further questions or concerns! Marcelo Rodriguez Plugin isn't workingClosed   Amelia   Updated December 22, 2023 at 2:22pm   6 Most recent comment from Marko Davidović:Hello again,We can see that We see that Amelia is there, but this is empty where the form should be generatedBut you have a number of other errors in your console that can cause this issue and you nee ... Diego FieldClosed   Amelia   Updated December 22, 2023 at 11:43am   4 Most recent comment from Stefan Petrov:Hello Diego,Apologies, i wrongly understood the request. This can be done with the custom fields options, you can create a custom field and then make it mandatory.You can find more infomration regardi ... MARIE PETIT Notification client dash board wordpressClosed   Amelia   Updated December 22, 2023 at 10:46am   6 Most recent comment from Uroš Jovanović:Hello Marie,As this is not an Amelia function, I would suggest that you take a look at the following article for this purpose.Please let me know if that works for you or not.Looking forward to your re ... Henning DIVI Pop-Up with AmeliaClosed   Amelia   Updated December 22, 2023 at 10:05am   4 Most recent comment from Uroš Jovanović:Hello Henning,Thank you for your patiece.Please check the following video for this purpose and let me know if it works or not.Looking forward to your reply. Christian Tang How to extend the expiration date of a purchased package for customerClosed   Amelia   Updated December 22, 2023 at 9:59am   2 Most recent comment from Stefan Petrov:Hello Christian,Thanks for reaching out to us.Unfortunatelly, currently, this is not possible. From the moment when a customer buys a package, you can't edit the settings or duration for it. You ... Shantanu Baviskar Amelia not sending Arabic-equivalent WhatsApp Message TemplateClosed   Amelia   Updated December 22, 2023 at 9:41am   6 Most recent comment from Uroš Jovanović:Hello Shantanu,As the only notification you have enabled is a scheduled notification, you require the cronjob to be confused properly.But seems like the cron has not been ran for more than two years. ...