We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Paolo Frulio Employee frontend imageClosed   Amelia   Updated January 3, 2024 at 4:50pm   2 Most recent comment from Uroš Jovanović:Hello Paolo,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Nael Is it possible for the customer to chose the same hours for his appointement when he use the cart feature ?Closed   Amelia   Updated January 3, 2024 at 4:43pm   6 Most recent comment from Uroš Jovanović:Hello Nael,Thank you for that.Please let me know if you have any other questions. Fitcy Health Amelia Booking Api ErrorClosed   Amelia   Updated January 3, 2024 at 4:40pm   14 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching back out to us.You should use the get appointments API endpoint (https://wpamelia.com/amelia-api-appointments/#get2) and send the packageId as a query parameter. This will ... Bertrand Sms notificationsClosed Pre-purchase questions for Amelia   Updated January 3, 2024 at 4:27pm   5 Most recent comment from Miloš Jovanović:Hello everyone.Our developers found there was an SSL issue with our SMS Server and now they have fixed it.Can you please try again, everything should be working now, you should be able to log in your ... igorschoonbrood VoucherClosed   Amelia   Updated January 3, 2024 at 3:53pm   2 Most recent comment from Uroš Jovanović:Hello Igor,Thank you for reaching out to us.Unfortunately, there are currently no such options with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... bk kalia Exporting Existing WPData Tables Data to New WebsiteClosed   wpDataTables   Updated January 4, 2024 at 12:03pm   10 Most recent comment from Miloš Jovanović:Hi Alejandro,We got feedback from our QA Team, they explained how that works.Basically, all these additional options you found, they are automatically 'filled in' based on your other settin ... John Hladek Filter from ElementorClosed   wpDataTables   Updated January 3, 2024 at 3:10pm   37 Most recent comment from Miloš Jovanović:Hi Graham,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Jan Macák Using a service without workerClosed   Amelia   Updated January 3, 2024 at 1:18pm   4 Most recent comment from Marko Davidović:Hello again,You are most welcome, and we are glad if we were able to help you. We try to offer solutions where they are available even in some sort of workaround. Should you have any further inquiri ... Brad Amelia SMS not workingClosed   Amelia   Updated January 3, 2024 at 1:01pm   10 Most recent comment from Marko Davidović:Hello everyone, Please accept our deepest apologies, first, we thought that it was a ping issue since we have seen this type of issue before. However since we noticed that more users had the same issu ... Mohammed Ismail Some WooCommerce Orders not showing up in orders tab or anywhere on websiteClosed   Amelia   Updated January 3, 2024 at 11:51am   5 Most recent comment from Uroš Jovanović:Hello Mohammed,Glad to hear that the issue has been resolved.I will have this ticket closed now. Shah Nawaz Automatic Employee CreationClosed   Amelia   Updated January 3, 2024 at 11:48am   5 Most recent comment from Uroš Jovanović:HelloShah,Thank you for reaching back out to us and for your patience.Isn't there any other way to add the employee because I am designing this website for a client and I have already quoted them ... Rick Label on Event ListClosed   Amelia   Updated January 3, 2024 at 10:46am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Amelia can not show this upfront. If a customer forgets that he is already booked this e ... Thomas Table with userdataClosed Pre-purchase questions for wpDataTables   Updated January 3, 2024 at 10:32am   4 Most recent comment from Miloš Jovanović:Hi Thomas,You're welcome.I will cover the rest of your open tickets as quickly as possible, and also please don't hesitate to open other new ones if anything else comes up.Thanks. JillMarie Sisk eventsClosed   Amelia   Updated January 3, 2024 at 6:57am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. In setting - general settings you have this option and just choose 6 and that should be that Hope this helps.  giorgia GOOGLE CALENDARClosed   Amelia   Updated January 3, 2024 at 6:57am   2 Most recent comment from Marko Davidović:Hello there, I'm afraid that we didn't quite get how the issue looks exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the best.