We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Azizul Hide Information in Employee & Customer PanelClosed   Amelia   Updated December 29, 2023 at 6:46pm   19 Most recent comment from Miloš Jovanović:Hello Azizul,1. For showing the full text when you got a long Service Name, you can use this : .amelia-app-booking #am-cabinet .am-cabinet-dashboard .am-cabinet-content .am-cabinet-list .am-cabinet .a ... Michał Kurzak Wrong appointment details in the admin panelClosed   Amelia   Updated December 29, 2023 at 11:39am   2 Most recent comment from Uroš Jovanović:Hello Michał,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... Ardjoen multi languageClosed   Amelia   Updated December 29, 2023 at 10:36am   10 Most recent comment from Uroš Jovanović:Hello Ardjoen,I am looking forward to your update on this. Viktor Error: Table in data source has no rows.Closed Pre-purchase questions for wpDataTables   Updated December 29, 2023 at 8:49am   12 Most recent comment from Miloš Jovanović:Pozdrav Ivane,Drago mi je sto vidim da ste uspeli da resite problem.Da, s vremena na vreme se desava da Google promeni neki korak ili naziv opcije.Provericemo uskoro da li treba i mi da izmenimo neke ... Mohammed Ismail Some WooCommerce Orders not showing up in orders tab or anywhere on websiteClosed Pre-purchase questions for Amelia   Updated April 10, 2025 at 7:47am   5 Most recent comment from WooCommerce Plugins:If some WooCommerce orders are not showing up in the Orders tab or anywhere on the website, the cause might be the WooCommerce Pre Order Plugin. This plugin handles the pre-order process, causing some ... Sonja register multiple studentsClosed   Amelia   Updated December 29, 2023 at 7:53am   4 Most recent comment from Stefan Petrov:Hello Sonja,These options are more towards the appointments. When these options are enabled, the customers can book the same timeslot for the same time/date, while for events, there is also an option ... Lindsay Required Custom Field not working in PackagesClosed   Amelia   Updated December 29, 2023 at 7:41am   6 Most recent comment from Stefan Petrov:Hello Lindsay,You are welcome, i'm glad that i could help.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Amandine Scheduled NotificationClosed   Amelia   Updated December 29, 2023 at 7:28am   4 Most recent comment from Marko Davidović:Hello again,We are glad to hear that everything is fine now and that you managed to set everything up. We thank you very much for your compliments and for the chocolate. Instead of the chocolate ma ... Erdész Gábor Calendar shows only mondaysClosed   Amelia   Updated December 29, 2023 at 7:20am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Service work hours depend on what you have set in employee work hours. So please check the employee schedule and see if you have set that this employee is ... Astrid De Deyne Birthday custom fieldClosed   Amelia   Updated December 28, 2023 at 9:09pm   4 Most recent comment from Uroš Jovanović:Hello Astrid,That is exactly right.Please let me know if you have any other questions. Paweł Tkaczyk Pay by link via StripeClosed   Amelia   Updated December 28, 2023 at 1:19pm   4 Most recent comment from Stefan Petrov:Hello Paweł,Here is what you need to.Since the "Allow payment via Payment Link" is enabled, you also need to make sure that this option is enabled in a particular Service option.After this, you need ... Andzelika Custom Email Notifications - Send One Time Email for new customersClosed   Amelia   Updated December 28, 2023 at 12:48pm   2 Most recent comment from Uroš Jovanović:Hello Andzelika,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://f ... Brian Amelia not showing up on the front end of word press siteClosed   Amelia   Updated December 28, 2023 at 11:42am   13 Most recent comment from Stefan Petrov:Hello Brian,You are welcome.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that really matt ... arvindve Post api data and wpdatatablesClosed Pre-purchase questions for wpDataTables   Updated December 28, 2023 at 11:25am   2 Most recent comment from Miloš Jovanović:Hello,We will give you general instructions for various source data type similar to API, such as JSON etc.If you link the table to a JSON file, this file has to have structure as we pointed out on th ... Will Mansell line breaks in imported spreadsheetClosed   wpDataTables   Updated December 28, 2023 at 10:56am   2 Most recent comment from Miloš Jovanović:Hello, I will explain how adding new lines in our plugin can be done with the current capabilities. For a table linked with a live Google sheet, you would need to add a HTML tag for line break as any ...