As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Patrick SMSClosed   Amelia   Updated January 10, 2024 at 12:55pm   8 Most recent comment from Uroš Jovanović:Hello Patrick,Thank you for the update on this.Please check the following article on this:Appointments are automatically canceledLet me know if that helped you or not. Olivia I requested a refundClosed   Amelia   Updated January 10, 2024 at 12:22pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We do not send confirmation emails for that, if you have requested a refund it should reach you in 7 business days. In case it does not reach you please r ... Sonja Minimum event participantsClosed   Amelia   Updated January 10, 2024 at 11:50am   2 Most recent comment from Stefan Petrov:Hello Sonja,Thanks for reaching out to us. I went ahead to test this use case. So, let say that the maximum number of allowed spots is 10, the option to set the registration close when a minimum numb ... Huong missing notificationClosed   Amelia   Updated January 10, 2024 at 11:25am   4 Most recent comment from Marko Davidović:Hello again,You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will g ... Dominika Notification with confrimation linkClosed Pre-purchase questions for Amelia   Updated January 10, 2024 at 9:26am   2 Most recent comment from Stefan Petrov:Hello Dominika,Thanks for reaching out to us. There is, but this is "reserved" for the employee. The employee is the one who needs to approve or cancel the appointment. The customer is the one who n ... Rob Huurman Invoice dateClosed   Amelia   Updated January 15, 2024 at 10:48am   5 Most recent comment from Marko Davidović:Hello there,We have checked this and unfortunately, this can not be achieved. It currently shows the invoicing date and it cannot be changed, that's how the plugin works.Should you have any furt ... Federico Amelia Calendar BlockedClosed   Amelia   Updated January 10, 2024 at 8:19am   2 Most recent comment from Marko Davidović:Hello again,Sorry for the late reply, we were away due to national holidays. And also we do not work on weekends. I can see that this is a duplicate ticket, and we already covered this topic in anot ... Christian Layout issues Booking Form 2.0 - Payment sectionClosed   Amelia   Updated January 10, 2024 at 8:14am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Sorry for late reply we were away due to national holidays. When you have multiple questions or issues please open a new ticket for each subject, and we ... Jan Macák General settings - include preparation time into time slotClosed   Amelia   Updated January 10, 2024 at 6:31am   6 Most recent comment from Marko Davidović:Hello again Jan,Sorry for the late reply, we were away for a few days due to national holidays.  Perhaps we misunderstood you and we apologize for that. In addition to the Google calendar, you mean ... chana horowitz BookingClosed   Amelia   Updated January 10, 2024 at 5:00am   2 Most recent comment from Marko Davidović:Hello there, I'm afraid that we didn't quite get what and how issue looks exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the bes ... Daniel ACF and wpDataTables fields displayClosed   wpDataTables   Updated January 9, 2024 at 7:40pm   2 Most recent comment from Miloš Jovanović:Hi Daniel,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Celia Choice of service durationClosed   Amelia   Updated January 9, 2024 at 6:34pm   2 Most recent comment from Uroš Jovanović:Hello Celia,Thank you for reaching out to us.The duration depends on the Default Time Slot step which is configured in General Settings of Amelia.  The duration you want to set needs to be dividable ... Alvaro Shop managerClosed   Amelia   Updated January 9, 2024 at 6:31pm   2 Most recent comment from Uroš Jovanović:Hello Alvaro,Thank you for reaching out to us.In order to allow existing WordPress users to be linked to an employee in Amelia, we recommend installing the "User Role Editor" plugin. It allows you to ... Frédéric cannot remove selected time to change locationClosed   Amelia   Updated January 9, 2024 at 4:00pm   4 Most recent comment from Uroš Jovanović:Hello Frédéric,Thank you very much for that.I will have this ticket closed now. Alex Package Feature Missing Since Subscription Renewal(?)Closed   Amelia   Updated January 9, 2024 at 3:11pm   4 Most recent comment from Uroš Jovanović:Hello Alex,It should not distrupt the fix for this, but please test it out and let me know if it works or not.Looking forward to your reply.