We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

carlos dorado Amelia instalacionClosed   Amelia   Updated December 22, 2023 at 8:51am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Regrettably, at this time, we are unable to offer the service you are seeking. While our support team is readily available to provide guidance on achievin ... Carles Information about 7.3 updateClosed   Amelia   Updated December 22, 2023 at 8:45am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can see and follow everything in our changelog on this link https://wpamelia.com/changelog/.We wish you all the best. Have a nice holidays.  Patrick Guillaume days off in calendar viewClosed   Amelia   Updated December 22, 2023 at 8:32am   6 Most recent comment from Uroš Jovanović:Hello Patrick,This has not been resolved yet, but I hope that it will be in the near future.I wish you a merry Christmas.Please let me know if you have any other questions. David Different price based on locationClosed   Amelia   Updated December 22, 2023 at 8:30am   2 Most recent comment from Stefan Petrov:Hello David,Thanks for reaching out to us.Since there is no option to set the service price based on location, the best option would be to set the service price based on the employee. The employee is ... Patrick I have to block some usersClosed   Amelia   Updated December 22, 2023 at 8:25am   2 Most recent comment from Stefan Petrov:Hello Patrick,Thanks for reaching out to us.Unfortunatelly, there is no integrated extension or option that can be enabled / disabled in order to allow the customers to book an appointment or not.Any ... Julien Kohnhauser Recommend Cache PluginClosed   Amelia   Updated December 22, 2023 at 8:24am   5 Most recent comment from Uroš Jovanović:Hello Julien,Glad to be able to assist you.Please let me know if you have any other questions. Patrick No-show (Very Important)Closed Pre-purchase questions for Amelia   Updated December 22, 2023 at 8:17am   4 Most recent comment from Stefan Petrov:Hello Patrick,You are welcome.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Rishon Talkar Unable to add Service selection on Sidebar / stepbystepClosed   Amelia   Updated December 22, 2023 at 8:05am   2 Most recent comment from Marko Davidović:Hello there, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of more screenshots or a short one minu ... Joe Multiple Therapist BookingsClosed Pre-purchase questions for Amelia   Updated December 22, 2023 at 7:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.At the moment, there is no built-in feature in Amelia that would allow assigning two Employees for the same Appointment. However, it can be fixed with a ... Matthew Johnson Daily Appointment LimitsClosed   Amelia   Updated December 22, 2023 at 7:48am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can find this option in settings - role settings.Kind regards.  Zeljko Cavara Plugin update doesn't work. And how can I add to the calendar that there are no events on these days?Closed   Amelia   Updated December 21, 2023 at 7:18pm   2 Most recent comment from Uroš Jovanović:Hello Zeljko,Thank you for reaching out to us.At the moment, there is no option to add to the calendar where there are no available events on that day.Can you please let me know what exactly does no ... Lisbel Valdés Rodríguez Booking ConfirmationClosed   Amelia   Updated December 21, 2023 at 3:22pm   4 Most recent comment from Uroš Jovanović:Hello,Unfortunately, there is no ETA still on this feature. paul interested in purchasingClosed Pre-purchase questions for wpDataTables   Updated December 21, 2023 at 2:51pm   3 Most recent comment from Miloš Jovanović:Hello,I am interested in purchasing the master form details I want to know if after submission I can moderate before it becomes available-- 1. When it comes to our Add-on Master-Details, this is not u ... NGUYEN VAN THUAN PHAT I want to ask about wpamelia decentralizationClosed   Amelia   Updated December 21, 2023 at 2:32pm   2 Most recent comment from Stefan Petrov:Hello NGUYEN,Thanks for reaching out to us.The "read" and "write" permissions are related to the ability of the users with the given user roles, to "read" (ability to see the appointments/events) or ... Brendan 7.3 Changelog?Closed   Amelia   Updated December 21, 2023 at 2:10pm   3 Most recent comment from Uroš Jovanović:Hello Brendan,Glad to hear that you found it.I will have this ticket closed.